Stayed at Conrad Chicago for 2 nights over the holiday weekend and thought it was average overall. Self - Parking is challenging for wayfinding. Parking tips - as you arrive in Nordstom shopping area from self parking, walk through Nordstrom until you get into the mall area (by Nordstrom Cafe) and then take the elevator to the fifth floor to get into Conrad. We couldnt find it despite asking two Nordstrom employees and had to walk out side and enter through the valet parking area. Upon check in - we realized our booked room only had a shower and since we have two young children, we needed a room with a tub. Front desk associate was nice to accomodate our request and offered us a room with a tub on the 17th floor. Overall, it was a nice room with Pure air cleaner and room/floor was overall quiet and relaxing. However, the view was terrible. You only saw an office building directly next to you...we kept the curtains closed for the entire stay. A couple of dissatisifers - the room had a couple of empty water bottles that we found by our 1 year old and then the tv didnt work (an easy fix since the coaxial cable was disconnected).
As a Diamond member and staying for a specific celebration, I was hoping for any type of upgrade and unfortunately dont believe we received any. The pure room may have been an upgrade but taking into consideration the terrible view, I considered that a wash.
The location was fantastic especially located within inside walking distance to the Nordstrom mall.
Overall, an average stay. Compared to other Conrads I've stayed at, this one has a couple of things working for it and against it:
Postives - location, good housekeeping service, courteous front desk staff, nice fitness center, good food at the Terrace.
Opportunities for improvement - need an Executive lounge, no pool, challenging wayfinding for self-parking, upgrade opportunities - unknown
- Official Description (provided by the hotel):
- Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more less
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- Also Known As:
- Conrad Chicago Hotel Chicago
- Chicago Conrad