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“Short trip to Chicago” 5 of 5 bubbles
Review of The Gwen, a Luxury Collection Hotel, Chicago

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The Gwen, a Luxury Collection Hotel, Chicago
Ranked #68 of 187 Hotels in Chicago
Certificate of Excellence
Georgetown, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Short trip to Chicago”
5 of 5 bubbles Reviewed 16 May 2014

The hotel was very nice and extremely clean. We were there for only a short time and we had everything we needed. Very convenient access to Michigan Avenue. Staff was extremely nice and helpful. Did not stay long enough to take advantage of the fitness center. If you are a coffee drinker the coffee that is available in the lobby every morning is very good quality. I loved it. We would stay at a Conrad again.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank Debra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anneliese W, Reservations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, 5 June 2014
Thank you for your feedback. I couldn't agree with you more about our morning coffee. It is perfect for those early morning hours. We hope to welcome you back soon and that you will be able to use our state of the art fitness center.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,119 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (502)
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English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 May 2014

Exceptional service. Room spacious and spotless. Room service excellent. Central location - steps from Michigan Avenue. Hope to return and enjoy hotel experience again. Can't say enough about it. Highly recommended.

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank Lee F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anneliese W, Reservations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, 5 June 2014
Thank you for your response and for your future recommendations of our establishment. We hope to see you again soon at the Conrad Chicago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tennessee
Level Contributor
268 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

We were a group of three women on a girls' trip and I booked a king suite for us. I opted for the package which allows you to choose between a full American breakfast or a room upgrade. When we checked in the agent gave us both! We had a beautiful corner king suite on the top floor with views of Michigan Avenue! This hotel is in a perfect location. Walk out of the lobby, up the escalator and voila! You are in the Nordstrom Mall right on Michigan Avenue! The service was excellent, everyone was friendly and helpful. They gave us an extra bathrobe and extra towels, and whatever we asked for was delivered promptly and with a big smile. They had just opened the outdoor bar terrace which is a great place to relax with a cocktail and take in the views. We had drinks and nibbles there after we checked in. Since there were three of us, two slept in the king bed and one of us took the sofa queen sleeper which was very comfy. What a great way to unwind. Can't say enough about the wonderful service here. I will definitely stay here again!

Room Tip: Ask for a corner room for the views and don't be afraid to ask for an upgrade. Hotel was quiet...
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  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anneliese W, Reservations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, 5 June 2014
Thank you for your response. I am happy to hear that your Girl's weekend was a success. We understand how luxurious and important a weekend like that should be. Our terrace is a big hit during the summer season and we hope to welcome you back again before another Chicago winter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 13 May 2014 via mobile

We went there for our 15 year Anniversary. They did exceptionally well with the early check in. We were able to get in 3 hours early. They hotel was very nice, but some of the touch ups could have been better. The room was clean and a good size for a couple. It should be 3 and a half stars. Some of the drawbacks were that the city room view we got was the tall building across from us. All we could really see was a wall and windows. So next time no reason to get city view. We also had a problem with the TV and stere. One out of every 7 channels got really loud, then the next one would be very quite. I let it slide because we were gone most of the time. Also I was surprised when I talked with a reservationist and she inquired why we were coming I mentioned about our anniversary, and she noted it on the account. Not one person at the desk mentioned anything. Overall it's a good hotel and would consider staying.

Stayed May 2014, travelled as a couple
Helpful?
Thank john37family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anneliese W, Reservations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, 5 June 2014
Thank you for your response. Let me first start out by saying happy belated Anniversary from our team,15 years is a wonderful success! I apologize that nothing was mentioned of this during your stay. I hope you enjoyed your time away from home and we hope to welcome you again soon. We know that details count the most and we hope to prove this to you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

I stayed at the Conrad for a single night to attend a nearby conference. This was my first trip to Chicage. The rooms were excellent, exactly what I would expect from an upscale Hilton brand. Check-in and check-out was quick and easy, the room was modern, clean, and the bed was very comfortable. Bathrooms were well-equipped with nice towels. The staff was friendly and top-notch at all times. I would gladly recommend and return to the Conrad Chicago.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank liz p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anneliese W, Reservations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, 5 June 2014
We are glad to hear that you chose to stay with us while attending your conference in Chicago. I hope you were able to get some sightseeing done as well. We hope to welcome you back to the Conrad if and when you return to the city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 May 2014

I travel for business but this was a mini weekend vacation. This hotel and its staff were great from beginning to end. The location was great with so many restaurants to choice from and so many things to see and do. You will not be disappointed.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Mario A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anneliese W, Reservations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, 5 June 2014
Thank you for your response. I am happy to ear that you enjoyed your stay with us. If you ever have any questions about the many sites and restaurants in the area please reach out to our wonderful concierge team. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverside, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 May 2014

Our suite was fabulous! Being connected to Nordstrom is great enough, but the rooms and small details puts this hotel on my top 5! The staff are warm and welcoming and the toiletries are fantastic! Would definitely stay in a Conrad property again!

Stayed May 2014, travelled as a couple
Helpful?
Thank Quikcookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anneliese W, Reservations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, 5 June 2014
Thank you for your feedback. I am always so pleased to see wonderful comments about our service as this is something we pride ourselves in at the Conrad Chicago. Were you able to try our Shanghai Tang or Tara Smith amenities as well? If not, we hope to welcome you back soon and you can try all three lines.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Property: The Gwen, a Luxury Collection Hotel, Chicago
Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#43 Luxury Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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