We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“So cool”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
W Chicago - City Center
Ranked #103 of 187 Hotels in Chicago
Certificate of Excellence
Sao Paulo, SP
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“So cool”
5 of 5 bubbles Reviewed 27 June 2012

Definitely the coolest hotel I ever stayed in my live. The lobby is a bit dark with nice music and the hotel staff was very friendly, the room was spacious and very well decorated with modern theme. Breakfast was quite expensive for what was served, but that became the regular for American hotels.
Just be careful if you’re drunk or having a hangover on the elevator, you might have some hard time with the 3D and the perfume.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sparodi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,454 reviews from our community

Traveller rating
    1,127
    693
    328
    190
    116
See reviews for
221
711
174
914
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (480)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Boston, Massachusetts
1 review
4 of 5 bubbles Reviewed 27 June 2012

My best friend and I just returned from a wonderful trip to Chicago and stayed at the W City Center. While the property itself is smaller and less extravagant than other W properties I’ve visited, the staff was top notch and made up for the difference. Specifically, Eden and Vanessa at the concierge, both were extremely helpful and accommodating. My friend and I were about 6 months pregnant and they did everything from researching prenatal yoga classes in the area before our arrival and then arranging for us to take the popular (and often sold out) architectural boat tour during our stay. Which was excellent and I highly recommend it. In addition to their help with these items, they presented us with the cutest little onsies with the W logo on them. Thanks for going above and beyond to accommodate our requests and make our stay memorable. Also, I wanted to add that the rest of the staff we encountered was also excellent. Juan who delivered our room service was a joy and very friendly. When he saw that we were pregnant he told us how his wife was due soon and how excited he was, a very nice touch. Thanks WCC staff for a great weekend.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boston610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Florida, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 June 2012

I had the pleasure of staying at the W City Center on a recent trip with my girlfriend who I was introducing to my family for the first time.

Shortly after I made my reservation I received a welcoming email from Laurelin Hefter. This was not one of those mass generated welcoming emails you get from Expedia or other hotel company, but a typed letter with relevant and timely information about what was happening in town. Including details about on-going construction in the area, shows currently playing, and nearby events.

I replied to the email thanking her and explained the purpose of my trip and that my girlfriend was feeling a little nervous. She went out of her way and worked seamlessly with 'TK' at the concierge desk to have a welcome letter and a bottle of champagne there upon our arrival.

I sincerely felt that the hotel was concerned about not only how my stay went, but also understood the uniqueness and purpose of my visit and made it a goal of theirs to help. I even received a personal email after my departure checking in to see how the 'meeting' went.

If you think of the volume of guests that stay at a downtown Chicago hotel, it is truly exceptional service if you are able to make a specific individual feel that they have all of the staffs personal attention.

This is not to mention the amazing facility that the W has. Really a fun, exciting, yet relaxing and convenient property. My girlfriend loved the room and the hotel and she was very impressed with our personal Champagne welcome.

Many thanks to Laurelin, TK, and the team at the W City Center for all the special touches.

Room Tip: Didnt get to see any of the other rooms, but I am confidant that the staff would help if you had any...
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 June 2012

We had a fantastic experience at the W. Eden, our concierge, emailed me three days before the trip and offered her help with anything we might need. Every member of the staff that we dealt with at the hotel was great, but Eden really went above and beyond and made the trip perfect. She took care of everything for us and made the weekend flawless and fabulous. We can't recommend her or this hotel highly enough!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StanleyFamSTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
4 of 5 bubbles Reviewed 26 June 2012

had a great time in chicago - the w city center had some great service - young, hip, friendly and easy to ask for help. eden, the concierge helped book various items for us, a great help and easy to do before and during our trip.

the accommodations were a little small (the basic room) and there wasn't much wiggle room, i.e. between the bet and the desk .. but clean, comfortable and stylish so we couldn't really complain too much.

thanks!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
5 of 5 bubbles Reviewed 26 June 2012

Great service, nice amenities and special service. Thanks to TK for the chocolate greeting. Also, the staff was willing to knock themselves out to help me when I needed it. I would definitely stay at the W City Center again.

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
1 review
5 of 5 bubbles Reviewed 25 June 2012

I stayed here for three nights as part of an annual "mancation". I've been searching for the right Hotel in the heart of the city and this is it. The concierge TK Karadzovski, worked out all the details before we arrived (very particular about the rooms I was looking for) and check-in was worry free

Great rooms, great vibe, great location. Will be staying there every year from now on for this trip and whenever I stay downtown

Room Tip: Call TK first
See more room tips
  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RS_SD_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
Downtown / The Loop
JW Marriott Chicago
JW Marriott Chicago
#39 of 187 in Chicago
4.5 of 5 bubbles 1,376 reviews
Streeterville
W Chicago Lakeshore
W Chicago Lakeshore
#93 of 187 in Chicago
4.0 of 5 bubbles 1,328 reviews
Downtown / The Loop
Hyatt Centric The Loop Chicago
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Kimpton Gray Hotel
Kimpton Gray Hotel
#10 of 187 in Chicago
4.5 of 5 bubbles 166 reviews
Downtown / The Loop
Club Quarters Hotel, Central Loop
Downtown / The Loop
The Alise Chicago - A Staypineapple Hotel
Show Prices
Show Prices
Show Prices

Been to W Chicago - City Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Chicago - City Center

Property: W Chicago - City Center
Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#27 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#62 Luxury Hotel in Chicago
#74 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
Official Description (provided by the hotel):
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Odigeo, Booking.com, Hotels.com, TravelUp, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your W Chicago - City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing