We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A perfect 10”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
W Chicago - City Center
Ranked #104 of 187 Hotels in Chicago
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A perfect 10”
5 of 5 bubbles Reviewed 18 July 2014

Had an excellent stay at this W and will always recommend it to anyone visiting Chicago. Great location, great rooms etc but the best part for me was the lovely concierge, Eden, who made sure everything we wanted to see/do was completely taken care of!

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Anon1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WCCsv, Executive Office at W Chicago - City Center, responded to this review, 4 August 2014
Hello and thank you! We appreciate your feedback and hope you return to W City Center when your travels bring you back to Chicago.

Thanks again,
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,453 reviews from our community

Traveller rating
    1,127
    693
    328
    189
    116
See reviews for
221
711
174
913
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (480)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 18 July 2014

Have been a Westin loyalist for a couple of years now, this was my first time in the "contemporary" W. I can make my peace with the psychedelic / lounge style layout and lighting in the common areas, also with the large but slightly odd layout of the room with a lounge bed in the way between the door and the bed.

What I wasn't a big fan of was the lack of a sign on the table that read "Warning: This table is contemporary, which explains the (really) sharp edge on the metallic drawer which will tear a gash in your thigh if you push away from the table without the utmost care!"

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Anoop V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WCCsv, Executive Office at W Chicago - City Center, responded to this review, 4 August 2014
Hello and thank you for the feedback.

We hope that you give us another try and return W City Center on your next Chicago visit.

Warm regards,
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
75 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

We stayed here for a weekend getaway. I'd racked up enough SPG points to get a free night. The lobby is gorgeous and the check-in was painless. The staff are very friendly too.
The room itself was a little small, but we were there to explore, so spent little time in the hotel room. My only small complaint is that it took over 30mins to bring our two small suitcases (as in so small they were carry on) up to the room. I had to call to see where they were at.
We also had a court yard facing room (which has no view of anything) but we wanted to quiet, we could have had a city view, but would then be subject to the rail noise.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeorgT_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WCCsv, Executive Office at W Chicago - City Center, responded to this review, 4 August 2014
Hello and thank you for the review!

Come back to escape with us soon!

Thank you,
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 16 July 2014 via mobile

This is a well placed hotel in the Chicago central business district and I enjoyed my stay here in October 2013. In usual W hotel style the styling is quirky but elegant. Having stayed in a few W hotels around the world however I don't feel this hotel lives up to that standard. For example it falls well short of the experience of the W hotel in Hong Kong. This was disappointing as in part I chose the hotel base on branding. The rooms are small although clean and modern. The service is fine although my experience was not exceptional or memorable. It's not a cheap or mid priced hotel which adds a little to the disappointment. If you are looking for the usual W hotel experience then this hotel is probably not form you, however if it's location and utility you want and are willing to pay for a certainty of cleanliness and comfort then this hotel is fine. Overall I as disappointed and probably would stay again but maybe expectations were a little high after Hong Kong!

Stayed October 2013, travelled on business
Helpful?
Thank Rma123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WCCsv, Executive Office at W Chicago - City Center, responded to this review, 4 August 2014
Hello and thank you for your feedback.
We would love for you to give us another chance if your travels bring you back to Chicago.

Thanks again!
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

we enjoyed our stay very much.. had an awesome time at the hotel .. ideal for central location and surrounding convenience stores and foodshops... cant stress enough on how everyone at the hotel are professional accomodating and hospitable... only concern from my group is that although the bathroom doors are contemporary design, it lacks privacy as well as when the guestroom door opens, the bathroom door opens with it and opening to whoever is using the bathroom... rooms are surprisingly small but amazing night sleep wont be an issue...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WCCsv, Executive Office at W Chicago - City Center, responded to this review, 4 August 2014
Hello and thanks for the review!

We welcome you back to stay with us again soon.

Cheers,
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 15 July 2014

I had such a great experience at the W in Boston that I talked my husband into paying more money to stay at the W in Chicago (City Center). Apparently this W does not subscribe to creating a "personal experince" for the customer! I agree with the other reviews: good location, friendly service, and nice but small room (caution - no drawers for clothing storage). I was looking forward to having my husband enjoy the same type of stay I had in Boston but it was nowhere near the same. Next time, I'll opt to spend a little less (and maybe be able to unpack my clothes).

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WCCsv, Executive Office at W Chicago - City Center, responded to this review, 5 August 2014
Hello!

Thank you for your feedback. We hope that you decide to return and try an alternate room type with us.

Thanks again for the review.

Warm regards,
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westminster, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 July 2014 via mobile

Professional and friendly staff. Eden was the most helpful concierge. She reserved tickets for the most wonderful Architecture river tour and made sure our needs were met. She also spent extra time looking for a wheelchair accessible cab for us, which ended up being the best cab ride we've ever taken.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Calexfornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WCCsv, Executive Office at W Chicago - City Center, responded to this review, 5 August 2014
Hello and thank you for the great review!

Do come back soon as we value your loyalty to W and Starwood Hotels.

Warm regards,
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
Downtown / The Loop
JW Marriott Chicago
JW Marriott Chicago
#39 of 187 in Chicago
4.5 of 5 bubbles 1,375 reviews
Streeterville
W Chicago Lakeshore
W Chicago Lakeshore
#95 of 187 in Chicago
4.0 of 5 bubbles 1,326 reviews
Downtown / The Loop
Hyatt Centric The Loop Chicago
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Kimpton Gray Hotel
Kimpton Gray Hotel
#9 of 187 in Chicago
4.5 of 5 bubbles 165 reviews
Downtown / The Loop
Club Quarters Hotel, Central Loop
Downtown / The Loop
The Alise Chicago - A Staypineapple Hotel
Show Prices
Show Prices
Show Prices

Been to W Chicago - City Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Chicago - City Center

Property: W Chicago - City Center
Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#27 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#63 Luxury Hotel in Chicago
#74 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
Official Description (provided by the hotel):
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Hotels.com, Expedia, Agoda, TravelUp, Odigeo, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your W Chicago - City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing