The staff at the W were really friendly-- Eden, who we all know is great according to the rest of these reviews really knows the city, was well-connected and was able to give us some fabulous recommendations. At the same time, Erwin at the front desk was really great, and took the quality of our three-day stay up to the next level. He wasn't just your generic front desk receptionist; he really took the time to make sure that our stay was as comfortable as it possibly could have been. We drove in from New York and got in at about six in the morning, at which time they did not have any available rooms for us to check into. Since their stylists only got in at nine, we had to wait a couple more hours. While this was no fault at all on their part, they gave us an upgraded room to compensate for the wait, which was such an unexpectedly pleasant surprise. We were both very exhausted and decided to rest in the lobby, where they offered us blankets to make our wait more bearable because it was freezing.
We were visiting the city to celebrate our anniversary, and on our last night, we came back to the room to find a bottle of wine as a gift from them, which was a very nice gesture, and more than they needed to do.
Overall, the staff went the extra mile, and that really made all the difference in our stay. If you're looking for a really memorable Chicago experience, I would highly recommend staying at the W Chicago.
- Official Description (provided by the hotel):
- We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more less
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- Also Known As:
- w Chicago - City Hotel Chicago
- w Chicago City Center
- w Hotel Chicago
- w Hotels Chicago