I recently stayed at this hotel for a conference. After figuring out how to get to the registration area, I was pleasantly greeted by smiling, friendly staff. My room was on a lower floor so I had views of surrounding buildings. The room was clean; however, it was clear that someone had previously smoked in the room. It wasn't enough for me to complain about though. And I thought cooling down the room to my usual 68 degrees would help with the smell. The thermostat was set on 60 but the room had a muggy feel. I called for help and a gentleman promptly came. He was polite and quick and said the room should cool down soon. I went to bed but had the same muggy room throughout the next day. I asked for assistance in the afternoon before I left for dinner. I'm guessing someone came since an overhead light was on, but the room was still stuffy and muggy despite the 60 degree setting on the thermostat! I called again and the lady who answered the phone said she would send someone. No one ever came, I quit asking. It was clear they assumed it was fine or as good as it was going to get. I would have appreciated verbal communication to that affect. Needless to say, that was a disappointing experience.
I will say that the older woman that works in the breakfast area has one of the warmest personalities I've come across. She invited me to a shangra la breakfast, made it sound like her food would lift my spirits and get me prepared for the best day ever! She was good and genuine. I don't eat breakfast but I almost did because of her hospitality. She is a gem for this hotel and would be snatched up if other hotels saw her in action. I watched her treat everyone with the same care. What a welcome to a new day!
- Official Description (provided by the hotel):
- The Embassy Suites Chicago Downtown Magnificent Mile (formerly Lakefront) hotel is located just 2 blocks from Chicago's Navy Pier and the Magnificent Mile Michigan Ave Shopping! This downtown Chicago hotel is within walking distance to many Chicago attractions such as Millennium Park, Water Tower Place and the Hancock Observatory. Our location and amenities make the Embassy Suites Chicago Downtown Magnificent Mile an ideal choice for the business or leisure traveler! Guests of the hotel stay in a upscale spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more less
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- Also Known As:
- Embassy Suites Chicago
- Embassy Downtown Lakefront Suites
- Chicago Embassy Suites