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“Convenient and affordable”

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Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
Ranked #41 of 188 Hotels in Chicago
Certificate of Excellence
Orlando, Florida, United States
Level Contributor
3 reviews
“Convenient and affordable”
Reviewed 9 April 2012

The hotel was clean and convenient. Staff were friendly and accommodating. Monica, Front Desk was extraordinary in recommending best hip place to dine for my birthday celebration.

Room Tip: Great location at affordable pricing. Ask for weekend rates.
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  • Stayed April 2012, travelled with friends
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Helpful?
Thank Abigail R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 21 May 2012
Thank you for your comments. Happy Belated Birthday! Monica is fantastic at the front desk and really knows her way around the city. She is a great resource. We hope to see you next year for another birthday celebration.
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (302)
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Moline, Illinois
1 review
Reviewed 8 April 2012

Great Marriott quality at a good price. Rooms are a bit bigger than some in downtown Chicago, and the free breakfast makes feeding kids a breeze. Great location between Michigan Avenue and the lake. Close to excellent shopping and restaurants and within a short walk to State/Grand El stop on the Red Line for quick access to the Loop, Lincoln Park, Wrigley Field and U.S. Cellular Field.

Room Tip: Corner rooms big enough for king bed and rollaway bed.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank YankeeJanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 21 May 2012
Thank you for a great review on our location and guest room size. We do have a few roll a ways available for larger families. They fit comfortably in our king rooms, double rooms, and suites. You are right, regarding our room size compared to other hotel rooms downtown Chicago. We were built in 2000, where as some hotels are as old as the 1920's. This definately reflects the room size and lay out. See you soon.
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Naperville, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 April 2012

I have been a Marriott rewards member for about at least 7yrs now and this was a first. First off, i only stay at Marriott Hotels and promote Marriott to all business travelers out there. i made a reservation, had a confirmation and thought i'd be all set.. When i went to check into my room the guy at the front desk informed me that they didn't have a room for me.. needless to say i was floored, even when i told him i had the confirmation on my phone. he said they gave my room away but had me booked at a HILTON GARDEN INN that was a few blocks away, and that i could walk there... BS, instead of bumping me up to better marriott like a courtyard or any marriott you dump me off to a Hilton Garden Inn. i'm currently a Gold Elite Member and that means i stay at least 50 nights a year at the Marriott Chain's. they also expected me to pay for the room at the Hilton at their mistake, i told him i wasn't paying for a room at the Hilton and he should comp my room and get me a cab ride over there. needless to say i would not recommend this Fairfield Inn due to the incompetent staff.

  • Stayed March 2012, travelled solo
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Helpful?
5 Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 21 May 2012
Thank you for your comments. I am extremely surprised by the service you received. I will be happy to look into this in further detail if you have time to call the hotel directly. I hope you do give us another chance.
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Kansas City, Kansas
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 March 2012

This hotel was nice and clean but had a hint of smoke in all of the hallways. Hotel staff was easy to deal with and pleasant. Great pricing compared to the alternatives in the area. Would definately stay again if I was in the area.

  • Stayed July 2011, travelled on business
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Helpful?
Thank bhubb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 21 May 2012
Thank you for your comments. I am sorry you smelled smoke. If guests disobey our 100% no-smoking policy, this could be an effect for a day or so until our housekeeping staff takes additional measures to clean and sanitize the rooms and/or hallways. We stand behind this policy and apply fees when necessary to prevent smoking at the hotel. We look forward to your future stays with us.
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St. Petersburg, Florida
Level Contributor
1,182 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
Reviewed 24 March 2012

This hotel is only about 3 blocks from the heart of Michigan Avenue or the lake putting you in a great location for shopping, taking the train to other parts of Chicago, or enjoying the lake area of Chicago. The price is reasonable and includes a great self-serve breakfast that includes waffles and breakfast sandwiches. The accommodations are not fancy, but clean and well-appointed. The staff is fabulous offering and providing excellent service. We love to stay here because of the price and location. We will be back.

Room Tip: Have not had a bad room yet. It's a quiet place even right across from the elevators!
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  • Stayed March 2012, travelled with family
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Helpful?
1 Thank librarian73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 21 May 2012
Thank you for your positive comments. We pride ourselves on excellent customer service. This stands us apart from other hotels downtown Chicago. See you soon.
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Batavia, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 March 2012

My family stayed here in January to celebrate my niece's birthday. The staff found out that it was her 13th birthday and while we were out shopping, they went to a local bakery and bought her a cake! So unexpected and nice! The hotel was clean, the service was amazing, and the location was perfect. We spent a lot of time at the American Girl store and it was right around the corner, not to mention, there is a Garrett's Popcorn across the street so you can stalk it for when the lines are low. The breakfast is also a nice savings. Would definitely stay here again!

  • Stayed January 2012, travelled with family
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Helpful?
2 Thank Lyndah38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 21 May 2012
Thank you for your time to share your experience. It sounds like our staff made your nieces's 13th birthday extremely special. I guess you both with just have to come back for her 14th birthday!
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Davis, CA
Level Contributor
382 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 10 March 2012

Stayed in this hotel a few years ago and thought it was the best deal in town. However, this stay was not what I expected. We rented 7 rooms and everyone in our party complained how dirty the rooms were. This hotel needs a face lift! Free breakfast- forget it! Just awful. When I got back also found they charge all rooms for the car when we only had one and charge us for rooms we never had. Now have to call hotel to get it taken care of. Not a happy camper

  • Stayed February 2012
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Helpful?
3 Thank Chiili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 21 May 2012
Thank you for your comments. I am really sorry you did not have a pleasant experience with us. I also am extremely surprised by the lack cleanliness you described. Our housekeeping staff has been with us for a long time, with very little turnover. Additionally, our executive housekeeper inspects all rooms before we make them available to an new guest. We renovated the hotel in 2009 and have kept it in great shape and is up to date. Did you take care of the misunderstanding with valet parking? I hope so, because that is an easy fix that we can take care of immediately. I hope you give us a second chance.
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Additional Information about Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Property: Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
Address: 216 E Ontario St, Chicago, IL 60611-3258
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Chicago
#38 Business Hotel in Chicago
#44 Family Hotel in Chicago
#50 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown/Magnificent Mile 2.5*
Number of rooms: 185
Official Description (provided by the hotel):
Welcome to Fairfield Inn & Suites by Marriott Chicago Downtown/Magnificent Mile. Our unique, contemporary Downtown Chicago hotel's features are ideal for business and leisure travel. We offer 15 stories in the heart of the Magnificent Mile, with 185 guest rooms and guest suites. Our Magnificent Mile hotel's staff and atmosphere is friendly and fun, yet down to business when you need us to be. We provide a comfortable, affordable oasis in Chicago’s Downtown area, near everything you could require or want in Chicago. All of our rooms include free breakfast and complimentary high-speed Wi-Fi. We are one of the closest hotels to Navy Pier and to Michigan Avenue shopping. ... more   less 
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Also Known As:
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn

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