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“The staff make it great”

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Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
Ranked #43 of 187 Hotels in Chicago
Certificate of Excellence
Tampa Bay, FL
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“The staff make it great”
Reviewed 1 July 2013

I stayed at this hotel recently for business. It was chosen for me due to its location downtown. I was in for a pleasant surprise.

When I walked in, I was greeted like an old friend. The folks behind the desk joked with me, made me feel comfortable, and appeared to be enjoying their jobs. In fact, every person working at the hotel exhibited the same attitude.

The complimentary breakfast was well-stocked and had good variety.

The location is great for access to the downtown area. The rooms reflect the downtown location--on the small side, and a bit pricey. But that is going to be the case anytime you stay downtown in a large metropolitan area.

I would recommend this hotel without hesitation for anyone who needs to stay in downtown Chicago.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank dvd77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,542 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (297)
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Kenora
Level Contributor
128 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 June 2013

I was we'll cared for, the staff always greeted me upon my arrival. Loved the urn of ice water at the front entrance, when coming home, it was nice to have a cool drink. Staff was the best I have ever encountered! They offered to help me with my phone as I am Canadian & had a roaming problem. Hats off to the staff and the management who oversee as they all seem happy. Breakfast buffet was more than ample, good start to your day. I will be staying there again, love love loved it!

  • Stayed April 2013, travelled solo
    • Value
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Helpful?
Thank Michelle1958Kenora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 6 July 2013
Dear Michelle1958Kenora

Thank you so much for the WONDERFUL review of our property! The comments concerning our staff are greatly appreciated. As a manager of this hotel, I feel as if this is the best team I have ever been a part of. I'm so glad your experience was a memorable one and you will come back and see us!

Thanks again for your time, and sharing with the public your observations about our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesa, Arizona
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 June 2013

Can't say enough about the excellent staff. Upon arrival we found the reservation made directly with the hotel was not as requested for our family of three. Instead of a king suite I had reserved they had us in a king room. They did not have a king suite available but quickly made a satisfactory room available.

The hotel is a little over a block from Michigan Ave and a wide selection of restaurants line Ontario & the adjacent streets. Breakfast in the hotel included a variety of hot & cold items. Rooms are very quiet with absolutely no noise from hallways or adjacent rooms despite the hotel being almost completely booked.

This was a special trip for a granddaughters birthday & it was really great!

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
1 Thank Lois R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
205 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 18 June 2013

Located just a block off of Michigan Avenue , near the lake and river, this is an excellent location for a pleasure or business trip to Chicago. The front desk and bell staff were outstanding and extremely knowledgeable about the metro area. Included a fine hot breakfast with all the associated free breakfast drinks. Rooms were large, clean, and everything worked perfectly. Walking distance to Navy Pier, Miracle Mile, and the subway to White Sox or Cubs. Numerous bars and restaurants close by. Stayed here a few years ago and very glad we chose to make a return visit. Some renovation/construction nearby but no real inconvenience. Take one of the architectural river/city history cruises.

Room Tip: smile. plead, and beg for an upgrade to a suite if available and if you are staying 3 or more nights...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank pagmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 29 June 2013
Thank you so much for the very kind review. Our staff is always looking for ways to put our guests comfort, safety, and traveling experience first priority. I'm so glad this is the experience and memory you have of the Fairfield Inn & Suites Chicago Downtown.

Please come back and see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 June 2013

Location couldn't be better unless it was on Michigan avenue itself. Staff is fantastic, very friendly and helpful, always make a point of saying hello. Unfortunately there is a hospital literally at the end of the block which means sirens blaring at all hours of the night. Soundproofing in the hotel could be better as well since I could here the showers above and next to me. My room was in need of updating, especially the bathroom. Room was small and looked out onto other buildings, no view of any sort worth noting. Overall a good value however I doubt I'll return.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kabernathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 21 June 2013
Thank you for taking the time to review our hotel. I really was pleased to read your feelings concerning our staff. As a team we are 100% dedicated to our guests so it seems you witnessed that and appreciated it.

We are a Downtown property so views are definitely not our selling point, but we try our best with what we have.

I appreciate your time and would like you to visit us again in the future; we are located so close to all Chicago has to offer. The complimentary breakfast adds value to our hotel, but if a view is a requirement I totally understand your feelings about trying a different Marriott property. Thank you for your time and great comments concerning our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rocky Point, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2013

Here on business at a convention at McCormick Place. I chose this hotel initially because of the price. I was pleased to find out the Internet and breakfast were free. The staff is very friendly and accommodating. The rooms are small but efficient. There are several restaurants within walking distance. I would definitely recommend this hotel.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kidman365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 21 June 2013
Dear Kidman365

Chicago is a large convention city so your experience and opinions mean a lot to us. I'm glad you found our property efficient, clean and friendly. All those attributes are what we strive to accomplish. Thanks for sharing your thoughts and recommending us to future convention travelers. We look forward to your next visit to our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TOronto
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 June 2013

What a wonderful place to call home for four nights/five days. Friendly staff from the moment we checked in, Terrific location steps away from Magnificent Michigan Ave and all it has to offer and the most comfortable, quiet room. We'll be back! Thanks Fairfield Inn and Suites!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sograteful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 21 June 2013
Dear Sograteful

Thank you for the review and a promise to come back. We are located in such a wonderful location allowing easy access to all Chicago has to offer. You spent a good amount of time with us so I feel your experience was a success! Thanks for sharing with the Trip Advisor community.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Property: Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
Address: 216 E Ontario St, Chicago, IL 60611-3258
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Chicago
#38 Business Hotel in Chicago
#44 Family Hotel in Chicago
#50 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Fairfield Inn & Suites Chicago Downtown/Magnificent Mile 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Welcome to Fairfield Inn & Suites by Marriott Chicago Downtown/Magnificent Mile. Our unique, contemporary Downtown Chicago hotel's features are ideal for business and leisure travel. We offer 15 stories in the heart of the Magnificent Mile, with 185 guest rooms and guest suites. Our Magnificent Mile hotel's staff and atmosphere is friendly and fun, yet down to business when you need us to be. We provide a comfortable, affordable oasis in Chicago’s Downtown area, near everything you could require or want in Chicago. All of our rooms include free breakfast and complimentary high-speed Wi-Fi. We are one of the closest hotels to Navy Pier and to Michigan Avenue shopping. ... more   less 
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Also Known As:
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn

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