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“Nice place to stay while in Chicago”

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Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
Ranked #36 of 190 Hotels in Chicago
Certificate of Excellence
Sturgeon Bay
Level 6 Contributor
135 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Nice place to stay while in Chicago”
Reviewed 6 January 2014

We were pleased with this Inn. The beds were comfortable and the breakfast variety great. Staff very helpful. Enjoyed having Doorman get our cabs for us. The only downside is, we were in 2 bed room so had to be by elevators. The desk clerk said we would not hear it but we did although it was not too terribly loud.

Room Tip: Ask for a room away from elevators and ice machines.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 7 January 2014
Dear Victoria B,

Thank you for your review and stay. We are very pleased to hear that you enjoyed our beds and breakfast. It is also wonderful that you found our team helpful. At the same time, we would like to apologize for the elevator noise.

We hope you choose to stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,643 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (311)
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Ottawa, Canada
Level 6 Contributor
294 reviews
283 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 5 January 2014

Booked via Marriott site for 67$, AAA discount. At that price, its a steal. Arrived late and room was ready, check in friendly, with good recommendations for dining options in the area. You will get a 10% discount from the concierge.

The room was decent sized for this class of property, with a good king bed, chair, LCD TV with loads of channels, free wifi, a standard in this class. The view was OK.

The breakfast was good Fairfield Inn fare, good quality, in a large room on the mezzanine, plenty of hot and cold options.

Gym was small but well appointed, with one each treadmill and elliptical, in good working order.

Well located, you will enjoy this location!

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lubiere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 7 January 2014
Dear Lubiere,

It is wonderful that you enjoyed your visit to the Fairfield! We are happy that you liked our bedrooms' furniture and features. It's great you were able to take advantage of our breakfast options, gym and location.

Hope to host you again soon!
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Hanoi, Vietnam
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 January 2014

I and my friends stayed in this hotel for 3 nights. Location is perfect, right at the Downtown and near Michigan Avenue. The room is simple but very nice and clean. Hotel has free breakfast and wi-fi. The staff are excellent. Especially, front desk and housekeeping are very friendly and professional. If I come back Chicago next time, I will stay again! Highly recommended!!!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank H2H_91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 7 January 2014
Dear H2H_91,

We are delighted that you had such a positive experience at our hotel. We're glad to hear you enjoyed our location, room and breakfast. We are thrilled that our team - especially the front desk and housekeeping staff - made such an outstanding impact on your trip.

Can't wait to see you next time you're in Chicago!
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Madison; Wisconsin
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

Great location. Very friendly staff. Rooms were small-ish but clean. I am writing this to WARN people about their cars being towed on the street in front of the hotel.
When I checked in at night, I asked the girl at the front desk about the cost of hotel parking, and she told me the price -it was expensive, so I told her that I saw parking spaces available on the street, and that I was going to park on the street for free. I also specifically mentioned that I saw the sign which said "tow zone" after 9.00 a.m. and said that I would be moving my car just before 9.00 a.m. The front desk receptionist did not warn me that my car would be towed at 3 a.m, not 9 a.m., because of Chicago's new winter-towing rule. The bellmen saw me park on the street, but they did not say a word about Chicago's new winter-towing rule. NO ONE at the hotel warned me about the Chicago winter-towing rule, and there were NO signs on the street warning about the Chicago winter-towing rule. I walked the entire length of the block checking all the signs on the street. There were no signs warning about winter-towing. Chicago has a new rule in winter, and Chicago will tow your car during winter months, December thru March, if you are parked between 3 a.m. and 7 a.m. on the street. My car was towed and I went to a hellish towing lot, and paid $220 to retrieve my car. Many other cars from that street were towed. What a nasty surprise! The front desk receptionists and bellmen should warn all guests about Chicago's winter towing-rule! The hotel should have a sign at front desk warning guests about winter towing, and there should be a notice in your room key packet. All hotel staff should be educated about this, because they did not seem to know about it. It is impossible for a guest to know about the towing unless the hotel staff warns you, because Chicago does not place a single sign on the street warning about the winter-towing. I think that Chicago is criminally tricky, towing your car without having any warning signs whatsoever. The hotel needs to protect and advise its clients. WATCH OUT!!

  • Stayed January 2014, travelled on business
    • Location
Helpful?
1 Thank robertajames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 8 January 2014
Dear robertajames,

We apologize for the troubles you went through with parking. We strive to provide every guest with an easy and enjoyable stay, and we are sorry that we were unable to better advise you regarding Chicago's winter-towing rules. We appreciate your bringing this issue to our attention - we will make sure that our future guests are informed.
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New York City, New York
1 review
Reviewed 30 December 2013

my mother and i recently did a little jaunt to chicago for about a week from indianapolis. my mother lives in southern indiana, and i live in nyc. my mother found fairfield inn & suites chicago downtown online. and knowing nothing about it, except what she could glean from the website, she booked it for our stay. and lucky for us she did. it was FANTASTIC! it was an excellent bargain, in an excellent location. the room was lovely. modern. fun. but what impressed us most was the service. the service was INCREDIBLE. everyone. from the minute we arrived in chicago even, as i called the hotel from union station needing directions, which were given wonderfully and easily by the gentleman who answered. to the delightful staff taking a last minute photo of us as we left the hotel for our train ride back to indiana. any question we had about getting around the city, public transportation, sights, restaurants, stores, really ANYTHING, the staff were MARVELOUS and completely informed. i also extend this compliment to the housekeeping staff, who were also lovely. the hotel itself, and our room were spotless. they serve a great breakfast included in the price of the room. with a waffle bar, eggs, meats, cereals, muffins, fruit, juices. i have been to hotels in this price range, and caliber, that offered a "breakfast" that consisted of cold danish and warm juice. not here. and again, the breakfast service attendants were also excellent. the hotel is in very easy walking distance of the miracle mile and shops. public transportation from it was also close and quite easy to use. this hotel seemed kind of like a secret little find. and we are very glad to have found it. i have never written a review on tripadvisor. or for a hotel. but fairfield inn & suites chicago downtown deserved a rave from us. oh--and the keith haring sculpture in the lobby was also very cool. a great touch!

Room Tip: ironically, our room was literally right in front of the elevators. which, upon check in, worried me...
See more room tips
Green Features: they were excellent. comprehensive and caring. in tune with what today's hotel practices are regarding being green. the hotel was aware of the dangers of hotel waste, and they were addressing them.
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jason l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 3 January 2014
Dear jason l,

We are thrilled that you and your mother chose our hotel for your trip. We also appreciate your taking the time to provide detailed feedback about your stay. It is wonderful that you had such a positive experience with our hotel and team, and we are happy that you enjoyed our rooms, breakfast and location.

We hope to host you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Normal, Illinois
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 December 2013

Rooms are small but decent. We needed a rollaway bed and called the front desk and they delivered it in 2 minutes. The beds ( other than rollaway)were nice. Continental breakfast was awesome!(and included!). They had healthy oatmeal,you can make your own waffles, fresh fruit, yogurt,cereal,coffee, etc.,etc. Staff were refilling food constantly, and the platters were never empty. Even when many people were there, you never had to wait for a table to eat at. Breakfast room was best I have seen at a budget Marriott.Only a few blocks from Michigan Avenue.Older hotel, but staff( especially in the breakfast room) was excellent. Bathrooms were clean and functional. Subway and bus stops were very close by and within walking distance. Easy 2 minute walk to shopping on the Magnificent Mile. Nothing fancy or extraordinary but, all in all a good hotel for the price.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MagnificentMantra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 27 December 2013
Dear MagnificentMantra,

Thank you for taking the time to write a review about your stay at the Fairfield. It is wonderful that our team provided you with a great experience. We are also happy that you liked our continental breakfast and convenient location.

Once again, thank you for your comments - hope to see you next time you're in town!
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London, United Kingdom
Level 6 Contributor
130 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 December 2013

If you have work in downtown Chicago, the Fairfield Inn is a good place to stay. The location is great, pretty close to the Michigan Ave shopping area as well. Its not a brand new property but its in great shape. I got a great room on the 14th floor - clean, spacious, comfortable. Breakfast was pretty good as well. Most impressive was that the staff knew how to actually use some ancient Marriott gift cards - I could not only settle my bill without any issues through these cards but the lady helped check me out also converted these to the newer version.

Definitely a property I will visit again.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 678flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 27 December 2013
Dear 678flyer,

We are thrilled that you enjoyed your time at the Fairfield! It is great that you liked our location, room and breakfast. We are also happy that our staff was able to help you with the Marriott gift cards.

Can't wait to see you next time you're in Chicago!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Property: Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
Address: 216 E Ontario St, Chicago, IL 60611-3258
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#12 Best Value Hotel in Chicago
#38 Business Hotel in Chicago
#44 Family Hotel in Chicago
#50 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown/Magnificent Mile 2.5*
Number of rooms: 185
Official Description (provided by the hotel):
Welcome to Fairfield Inn & Suites by Marriott Chicago Downtown/Magnificent Mile. Our unique, contemporary Downtown Chicago hotel's features are ideal for business and leisure travel. We offer 15 stories in the heart of the Magnificent Mile, with 185 guest rooms and guest suites. Our Magnificent Mile hotel's staff and atmosphere is friendly and fun, yet down to business when you need us to be. We provide a comfortable, affordable oasis in Chicago’s Downtown area, near everything you could require or want in Chicago. All of our rooms include free breakfast and complimentary high-speed Wi-Fi. We are one of the closest hotels to Navy Pier and to Michigan Avenue shopping. ... more   less 
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Also Known As:
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn

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