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“Great staff, Great Service”

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Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
Ranked #41 of 188 Hotels in Chicago
Certificate of Excellence
Overland Park, Kansas
1 review
“Great staff, Great Service”
Reviewed 11 August 2014

Had a wonderful time during an extremely busy time for Chicago. The Staff was impeccable and meet every need with enthusiasm. Convenient location, easy access to restaurants, shopping and nightlife. I will definitely be back.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 13 August 2014
Dear Brian D,

Thank you for your stay and review. We are so glad to hear that you were pleased with our staff and location.

We are looking forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,585 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (302)
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Wisconsin
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 August 2014 via mobile

Came to Chicago for my father in laws heart surgery. Hotel was close to the hospital and shopping so it seemed the most convenient. Breakfast was great: nice selection of fruit, yogurt, donuts, eggs, cereal, sausage. Staff seemed friendly. But leaving the hotel was an experience. Our first day there our iPhone was stolen and be prepared to constantly be harassed by people begging for money. While most of the homeless are kind-some get really verbally aggressive when you refuse them. It's a nice hotel, but you couldn't pay me to go back to the area.

Stayed August 2014, travelled with family
Helpful?
Thank sm1th54220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 11 August 2014
Dear sm1th54220,

Thank you for your stay. We are glad to hear you enjoyed our complimentary breakfast and friendly staff.

Thank you again for taking the time to provide feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blumenau, SC
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 August 2014

This is a modern hotel with a nice lobby in a very good location (just a few minutes of Magnificent Mile shops and restaurants). The staff was very friendly staff. Room was comfortable, with free wi-fi, and a clean and tidy bathroom. Breakfast was also good and we had all thisfor a reasonable price. I would definitely recommend it!

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SuzanaStr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 10 August 2014
Dear SuzanaStr,

Thank you for your stay and review. It's great you found our rooms to be clean and comfortable and our breakfast to be delicious. We are glad that our staff was both welcoming and attentive and that you had an enjoyable time exploring our location.

We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
Reviewed 9 August 2014

Top-notch customer service; nicest, most helpful hotel employees I have experienced; location/value/amenities were just what the doctor ordered; walking distance within everything you can ever desire in downtown Chicago...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mason54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 10 August 2014
Dear mason54,

Thank you for your stay and review. We are thrilled to hear you found our staff to be nice and helpful and our amenities to be excellent. It's great you had time to explore our fun location.

We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 August 2014

I came to this hotel with two friends and we're looking to explore the city and have a good time.The hotel entrance was clean and we were immediately helped by Toy, who was so great and friendly and moved us to a bigger room once we asked for an extra cot to sleep all three of us. (She really didn't have to since we booked last minute and the hotel is full, so we really appreciated it!) The cot was brought within 5 min and now we're going out to explore Chicago.

I travel for work, and this has been a really outstanding start so I'm looking forward to the rest of the weekend!

  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Adria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 10 August 2014
Dear Adria S,

Thank you for your stay and kind words. We are so glad we were able to give you an enjoyable weekend with your friends. It's great our staff was able to accommodate your needs; we will be sure to pass along your review to Toy.

We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Homer Glen, Illinois
Level Contributor
54 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 August 2014

I love staying at the Fairfield. Once you walk and see the modern lobby, you can tell immediately that this is a better hotel than most. The hotel staff is extremely courteous and friendly.

The hotel is right by Michigan Ave and located by many great restaurants, shopping, and nightlife. Public transportation and cabs are easily accessible.

The room had plenty of space and was very quiet. Breakfast is included each morning and wifi is included.

This is my first stop when staying in Chicago!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank DoubleEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 10 August 2014
Dear DoubleEm,

Thank you for your stay and review. We are thrilled to hear that you found our staff to be helpful and friendly and our rooms to be spacious and quiet. It's great you had time to enjoy our complimentary breakfast and explore our prime location.

We can't wait to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

The staff is very nice and helpful. I was not from Chicago and the concierge was always very happy to tell me about the best restaurants and attractions. This hotel is also very close to Millennium Park and Navy Pier.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, 10 August 2014
Dear Stephen C,

Thank you for your feedback. We are so glad to hear that our staff was able to give you helpful recommendations and that you were pleased with our location.

We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Property: Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
Address: 216 E Ontario St, Chicago, IL 60611-3258
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Chicago
#38 Business Hotel in Chicago
#44 Family Hotel in Chicago
#50 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown/Magnificent Mile 2.5*
Number of rooms: 185
Official Description (provided by the hotel):
Welcome to Fairfield Inn & Suites by Marriott Chicago Downtown/Magnificent Mile. Our unique, contemporary Downtown Chicago hotel's features are ideal for business and leisure travel. We offer 15 stories in the heart of the Magnificent Mile, with 185 guest rooms and guest suites. Our Magnificent Mile hotel's staff and atmosphere is friendly and fun, yet down to business when you need us to be. We provide a comfortable, affordable oasis in Chicago’s Downtown area, near everything you could require or want in Chicago. All of our rooms include free breakfast and complimentary high-speed Wi-Fi. We are one of the closest hotels to Navy Pier and to Michigan Avenue shopping. ... more   less 
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Also Known As:
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn

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