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“Exactly what we wanted”

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Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
Ranked #39 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 23 August 2014

I love Marriott hotels and especially love the beds and pillows and we slept very well. Everyone was very nice, helpful and friendly. The location is great and we walked to Navy Pier, Water Tower Place, Millennium Park, and The Art Institute of Chicago. It was a quiet area just off Michigan Avenue. There are some great restaurants nearby including Gyu Kaku, Yolk, Do-Rite Doughnuts, Ghirardelli and many more. They had fruit-infused water in the lobby which I thought was a really great idea since we were walking everywhere and always thirsty and hot when we got back in. There was also some nice seating outside to sit and people watch.

The only cons I can think of were that we had a room facing the alley, which is never a nice view. This was disappointing but I guess somebody has to get these rooms. I should have specified during my reservation that I would like a room with a view. The breakfast was better than average, great scrambled eggs and sausage but the fruit (cantaloupe and bananas) was not ripe and there were not many choices of fruit. The TV was difficult to work as you couldn't manually change to the channel you wanted, we had to flip through every single channel to get to the one we wanted.

Overall, we had a very pleasant and comfortable stay and we were happy with our choice. It was perfect for what we wanted as we weren't in the hotel very much. If you plan on spending a lot of time in the hotel, you may want to choose a hotel with more frills and bigger rooms.

Room Tip: Ask for a room with a view and not of the alley.
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Luv2trvl41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this reviewResponded 24 August 2014

Dear Luv2trvl41,

Thank you for your stay and review. We are thrilled to hear that you enjoyed our location and found our staff to be welcoming and attentive to your needs. It's also great that you were able to have a restful sleep on our comfortable beds and a satisfactory breakfast.

We hope to see you again!

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845 - 851 of 1,737 reviews

Reviewed 16 August 2014

The hotel was very comfortable. The rooms were small but well laid out, beds were comfortable.
The only negatives were: 1) the maintenance of a constant temperature in the room. It was very warm when we were there, so we used the AC and it was difficult to maintain the temp. It would get warm and then the AC would kick in and then it would be very cold for a while. 2) The quality of the breakfast items was not very good. Cantaloupe was hard, the bakery items were a frozen product that was thawed, bagels the same, and the coffee was often cold. They also used so much disposable material, like individual cereal boxes, individual milk cartons, all styrofoam dishes - it just did not seem very earth friendly. I have stayed at Springhill Suites by Marriott before and was expecting similar quality in the breakfast, but it was very different and disappointing. Otherwise, the hotel was nice with a great location.

Room Tip: Higher floors have less street noise, but it seemed to be very well insulated because we did not hea...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank dwmv65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this reviewResponded 20 August 2014

Dear Donnampls,

Thank you for your feedback regarding your stay. We are glad that you found the hotel and beds to be comfortable. It's also great that you had a chance to enjoy our exciting location.

We hope to see you again!

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Reviewed 15 August 2014

This hotel is what you expect when staying in downtown Chicago. Valet staff was polite, helpful and friendly. The front desk staff (Toy and Carlton) were courteous, professional and very helpful with a ticket printing issue that we were having. They held our bags so that we could go shopping before we checked in. The location is great. We felt safe both inside and outside the hotel. It's within walking distance of fantastic shopping(American Girl, Macy's, etc.) and great restaurants(Gino's East). Thanks for a great stay!

Room Tip: As with most hotels ask for a room away from the elevator. On this stay we were near the elevator bu...
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this reviewResponded 20 August 2014

Dear Jim D,

Thank you for your stay and review. We are so happy to hear that you found our staff to be friendly and helpful, and we will be sure to let Carlton know in particular. It's also wonderful that you had time to enjoy our prime location.

We hope to see you again soon!

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Reviewed 15 August 2014

I spent 3 night with my family in suite room at 5th floor and thanks to the incredible noise coming from hotel fan system we DID NOT SLEEP ! Yes the price and location is very good ....but what if u can't sleep for all your vacation....is not a vacation anymore. We tried to have a better room w/o success . I would not recommend to my worst enemy to have the same treatment I had.....be sure of the room location before make booking....

Room Tip: Top floor....above 10 if u want to sleep
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Saba S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this reviewResponded 16 August 2014

Dear Saba S

Thank you for taking the time to share your feelings with us about your experience at our property. Any and all feedback we receive from our guests is carefully considered and used in continuous training and improvement of our property.

As a dedicated sleeper I totally understand the need for a quiet, peaceful slip, and I'm sorry you did not experience that at our property. Noise complaints are understandable since we are a Downtown property and Chicago is a 24 hour a day city, so city noise is all around us. If you stay with us again, I will try and place you in a room higher up, away from the street traffic.

Thanks again, for your time, and I do apologize on behalf of our property.

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Reviewed 13 August 2014

The hotel has a nice, modern looking lobby. It's welcoming and friendly, with a splash of color. The hallways are a little bit worn and show their age, but the rooms are what you would expect from a Fairfield Inn. Not big, but you're not staying in your room anyway.

The biggest selling point of this hotel is the location and cost. The rates were excellent for being so close to Michigan Avenue and more importantly for me, Lake Michigan. You're in a neighborhood, so it's a little quieter than it would be a few blocks away.

If you're not looking for a lot of frills and like to stay off the main strip, this might be the place for you. The customer service was great and the staff were friendly.

  • Stayed: June 2014, travelled solo
    • Location
    • Rooms
    • Service
Thank RickF413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

Had a wonderful time during an extremely busy time for Chicago. The Staff was impeccable and meet every need with enthusiasm. Convenient location, easy access to restaurants, shopping and nightlife. I will definitely be back.

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this reviewResponded 13 August 2014

Dear Brian D,

Thank you for your stay and review. We are so glad to hear that you were pleased with our staff and location.

We are looking forward to your next visit!

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Reviewed 11 August 2014

Came to Chicago for my father in laws heart surgery. Hotel was close to the hospital and shopping so it seemed the most convenient. Breakfast was great: nice selection of fruit, yogurt, donuts, eggs, cereal, sausage. Staff seemed friendly. But leaving the hotel was an experience. Our first day there our iPhone was stolen and be prepared to constantly be harassed by people begging for money. While most of the homeless are kind-some get really verbally aggressive when you refuse them. It's a nice hotel, but you couldn't pay me to go back to the area.

Stayed: August 2014, travelled with family
Thank sm1th54220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this reviewResponded 11 August 2014

Dear sm1th54220,

Thank you for your stay. We are glad to hear you enjoyed our complimentary breakfast and friendly staff.

Thank you again for taking the time to provide feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Address: 216 E Ontario St, Chicago, IL 60611-3258
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#12 Best Value Hotel in Chicago
#38 Business Hotel in Chicago
#44 Family Hotel in Chicago
#50 Romantic Hotel in Chicago
Price Range: £68 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown/Magnificent Mile 2.5*
Number of rooms: 185
Official Description (provided by the hotel):
Welcome to Fairfield Inn & Suites by Marriott Chicago Downtown/Magnificent Mile. Our unique, contemporary Downtown Chicago hotel's features are ideal for business and leisure travel. We offer 15 stories in the heart of the Magnificent Mile, with 185 guest rooms and guest suites. Our Magnificent Mile hotel's staff and atmosphere is friendly and fun, yet down to business when you need us to be. We provide a comfortable, affordable oasis in Chicago’s Downtown area, near everything you could require or want in Chicago. All of our rooms include free breakfast and complimentary high-speed Wi-Fi. We are one of the closest hotels to Navy Pier and to Michigan Avenue shopping. ... more   less 
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Also Known As:
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn

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