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“Comfortable, Clean, Friendly, Classy, and Great Location”

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The Peninsula Chicago
Ranked #3 of 187 Hotels in Chicago
Certificate of Excellence
Boston, Massachusetts
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Comfortable, Clean, Friendly, Classy, and Great Location”
4 of 5 bubbles Reviewed 26 November 2013

A friend had a party at the W hotel and our reservation was originally there. We realized the W decor was not for us so we got a room at the Peninsula Hotel (the Waldorf was booked). We were so excited to have a comfortable bed and room. We did have to switch rooms because one room was too noisy and the other room someone had smoked in. We ended up on the Rush street side which was quieter. The room was comfortable and clean. The mattress was a little lumpy and needed to be change but the linens were fresh and crisp. Housekeeping was super nice and the staff and service is excellent. The decor and lighting system are a bit outdated. The lobby has a great grand feeling but not snobby.
We ate a few times in the main dining. The food is good .. not creative or amazing.
At night there were two incredible musicians playing on a cello and on a bass guitar. It was so beautiful and calming to listen to. They were playing popular songs like "Summertime Sadness" by Lana Del Rey. I loved it! Very memorable.
I would stay there again but next time I will try the Waldorf Hotel.

Room Tip: For quiet room stay on the Rush Street side and pick a higher floor.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lj b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, 11 December 2013
Dear Lj b,

Thank you for visiting The Peninsula Chicago and for sharing your review. Although we appreciate your kind comments on the comfort of the guestroom, the cleanliness, service and the live music in The Lobby, we are concerned to learn of some of the disappointments with your stay. We hear the mattress was lumpy and this is something we would like to investigate immediately if you would be willing to contact and share your guest room number. You also mention for your next stay you will be choosing another hotel. While we understand there are many excellent options in Chicago, we would be appreciative to hear what else we could have done during your stay to welcome you back! I hope to hear more about your experience and that you will please contact me directly at (1-312) 573 6520 or via e-mail at RichardSorensen@peninsula.com

Thank you for your feedback; we hope to welcome you back.

Warm Regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,402 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (236)
Date | Rating
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English first
Glenview, Illinois
Level Contributor
67 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

Had another work meeting here and it was another incredible stay. The rooms are spacious, tastefully decorated with great views of the city. Probably one of the best hotel mattresses I've ever slept on. The amenties are nice, e.g. shoe shine, NY Times delivery, and the sitting area outside the bathroom next to closet is very convenient. Service everywhere is gracious, attentive but not overdone. We had working lunches/b'fasts and the food was delicious. Housekeeping was also fantastic -- nice touches such as neatly arranging toiletries underneath a handtowel, clothes were folded, just a great working environment if you have to leave the office.

Room Tip: top floors are always nice - ask for rooms facing the lake
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cafamily8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, 11 December 2013
Dear Cafamily8,

Thank you for choosing The Peninsula Chicago for your business stay and for sharing your review. We appreciate your gracious comments on the amenities, service, housekeeping and guest room. We are delighted to learn the dining offerings during your business breakfasts and lunches were enjoyable as well.

We hope to welcome you back again soon!

Warm Regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas/Ft. Worth
Level Contributor
70 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 20 November 2013

It has been a while since I've spent time in a truly luxury hotel. The Peninsula does not disappoint. The rooms are average in size (we were in the "cheap seats," otherwise known as a superior room) but nicely appointed. The most stellar service was in the turndown department...not your average mint-on-your-pillow comforter fluff. Anything my wife or I had accidently left sitting around was folded, organized, and returned to a more proper place. Towels were replaced, mood lighting and music was turned on, and the room was left spotless. Again. ...and just when I was thinking I didn't need a hotel with turndown service!!

One small complaint (and only because I saw the same problem in another review) and one caution. Our room was not ready at check-in time, nor were we notified by a phone call when it was. We requested a one-hour-later check-out on the back end of our stay to better time our flight home, and that was denied...which seemed odd in light of our forced late check-in time. Also, be aware that downtown Chicago can be noisy with sirens and horns, so bring some white noise to mitigate that.

The bottom line: We love the Peninsula, its perfect location, and the temporary breath of luxury it infused into our lives for three amazing days!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FlyingT-Rex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, 11 December 2013
Dear FlyingT-Rex,

Thank you for choosing The Peninsula Chicago and for taking the time to share your review. We are grateful for your kind comments on the service, particularly during turndown. We appreciate your feedback regarding check-in and we apologize for any inconvenience. Although we cannot accommodate all late check-out requests, we regret a better explanation was not provided when your request was not granted. I would like to hear more about your experience should you be willing to discuss this further. I hope you will please contact me directly at (1-312) 573 6520 or via e-mail at RichardSorensen@peninsula.com.

We are happy you enjoyed your experience overall and we look forward to welcoming you back again soon!

Warm Regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gearhart, Oregon
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

Out suite was absolutely beautiful overlooking the city, it was a small luxurious apartment. Would have given 5 starts but staff was just mediocre, not very friendly or helpful, they should be for the price you are pay for the rooms. If you want a great massage go to the spa and ask for Valerie she is fabulous.

Room Tip: corner suite
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lori b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, 11 December 2013
Dear Lori B,

Thank you for choosing The Peninsula Chicago and for sharing your review. Although we are disappointed to learn you found the staff to be mediocre, we appreciate the feedback as an opportunity for improvement. It is concerning you did not find the staff to be friendly or helpful and we find this unacceptable. I would be grateful for the opportunity to speak with you directly and I hope you will please contact me directly at (1-312) 573 6520 or via e-mail at RichardSorensen@peninsula.com

We appreciate your kind comments on the suite and we have shared your recommendation with The Spa and Valerie; thank you for the mention.

We hope to welcome you back for a Peninsula experience.

Warm Regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 18 November 2013

Just got back from a weekend in Chicago. This was our second time staying at the Peninsula and once again it did not disappoint! It is expensive, but worth it. The service is excellent. The rooms are clean, spacious and very comfortable. I have stayed at many luxury hotels and this one ranks about as high up there as you can get.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkhmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, 11 December 2013
Dear Mkhmiller,

Thank you for choosing The Peninsula Chicago for a second stay and for your gracious review. We appreciate your generous comments on the service, cleanliness and comfort. We are flattered by your kind mention that our hotel ranks
well among all other luxury properties; thank you.

We look forward to welcoming you back again soon!

Warm Regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, NY
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 11 November 2013

I read all the reviews about this hotel being the greatest ever. It is not! Don't get me wrong, the hotel is very nice, but again if you are paying 700+ you except Perfect. We checked in about 3PM, room is not ready. We are told they will call us when its ready, they never call, and we get back at 4Pm, I go to the lobby and they say the room is ready. I get to the room expecting my luggage there, its not, I have to call the desk to tell them to bring up luggage, otherwise it probably sit there. Internet service is good, after it has to be reset.

AC is running, very difficult to get the right temp in the room. the tv does not directly face the bed. The bathroom is marble and very nice, no complaints about it.

First day, the room was not cleaned until I told them.

Food in the morning, eggs are runny, sauage was cold. Lunch was good. Orange juice is tasty.
Swimming pool is very good, 100M on 19th floor

I was there for 3 days. I enjoyed staying there on someone money for a meeting. Overall, the location is very good, just off Michigan Avenue. But unless you have money to burn, their other locations in Chicago almost as good, at a much lower price.

Room Tip: Walk around a bit, use L to travel to other places around Chicago. Restaurants are the most expens...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrettWinnefeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, 19 November 2013
Dear BrettWinnefeld,

Thank you for choosing The Peninsula Chicago and for taking the time to provide your feedback. We welcome the opportunity to learn from your experience and improve our services. The issues you mentioned are unacceptable and we apologize. We aim to offer exceptional service and we are sorry we did not live up to this standard. I would appreciate the opportunity to hear more about your stay, specifically the luggage, breakfast and housekeeping if you would be willing to discuss further. I hope you will please contact me directly at (1-312) 573 6520 or via e-mail at RichardSorensen@peninsula.com

We hope to restore your faith in The Peninsula Chicago.

Warm Regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 11 November 2013 via mobile

I've stayed at this hotel many times in the past and it wasn't until I just experienced another "luxury" hotel that I felt remiss in never having reviewed this one! It truly epitomizes everything you'd expect from this type of establishment. The comfortable beds & bedding, the luxurious towels and bath, the in-room amenities, the lighting - everything has been carefully thought out with every need anticipated. Should you ever be asked for a Chicago hotel recommendation, you can rest assured that any guest who stays here will be completely satisfied.

Stayed December 2012, travelled with friends
Helpful?
Thank Molly k M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, 19 November 2013
Dear Molly k M,

Thank you for visiting The Peninsula Chicago and for taking the time to share your thoughtful review. We appreciate you kind comments on the comfortable beds, amenities and guest room details. We are honored to have your recommendation, thank you for the gracious remarks.

We hope to welcome you back again soon!

Warm Regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Peninsula Chicago

Property: The Peninsula Chicago
Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Chicago
#3 Family Hotel in Chicago
#3 Luxury Hotel in Chicago
#3 Business Hotel in Chicago
#4 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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