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“Best Hotel Experience Ever!”

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The Peninsula Chicago
Ranked #3 of 190 Hotels in Chicago
Certificate of Excellence
Palm Beach Gardens
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Best Hotel Experience Ever!”
Reviewed 8 August 2008

We had a great time staying at this hotel. From the concierge service to the Laundry service to management, everybody is just so kind and wonderful. Everything was perfectly timely and arranged in detailed to please the customers. The Hotel has an excelent Buffet that serves breakfast and lunch. What a variety of delicious food! Love it!

We had a problem with our Limo service which had a miss-schedule out pick up time and the hotel manager called the company and had limo picked us up in 25 minutes. Just in time so we did not missed the fly back home.

We would move to live at the Peninsula if we could afford it all year round!

  • Liked — Everything
  • Disliked — Nothing
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Aflores02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (247)
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los angeles
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2008

Stayed on a corporate rate for business. I was impressed with everything the hotel had to offer, especially the pool. The crowd was a little old for my tast - looked like a lot of bankers. I did enjoy watching the working girls pick up on them in the lobby bar.

  • Stayed April 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank tvl20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 August 2008

What a great place. I have been to the Peninsula in Hong Kong and while it is not as nice, it still is grand for Chicago. A great location on North Michigan Avenue and the rooms are brand new and spacious. The pool is gorgeous and the afternoon tea in the lobby is quite good as well.

  • Stayed June 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank newyorklover12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
84 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 22 June 2008

I wanted to stay in what I hoped was the best hotel in town and so my expectations were high.The Peninsula did not disappoint.My room was a kingsize deluxe and although it overlooked another building on a side street it was very quiet (unless you open the windows) and well appointed.
The staff were all very helpful, efficient and courteous. The spa is very well designed with a nice indoor pool. The outdoor sundeck enabled some sunbathing and room service could be ordered there.The massages in the spa were good but the standard varied.I had three different therapists and one was considerably better than the other two.For 155 dollars for sixty minutes I would have liked more consistency.
The location of the hotel is excellent...right by Michigan Avenue. I would recommend Peirrot Gourmet for breakfast which is quite casual. It is part of the hotel so you can charge to your bill but is accessed from the street by the hotel so is very close by but gives the feeling of being out of the hotel.

Stayed June 2008
Helpful?
Thank Sagittarius_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 June 2008

We stayed here for a long weekend in June, and had a great time. The accommodations are first class, the location is stellar, and the staff is top-notch. You get exactly what you pay for.

Our room was very large, the beds were very comfy, and the location is right off of Michigan Ave., so everything we did was walking distance away. We even caught the train to Wrigley & the airport, so I think we only took one cab -- which was to the hotel.

  • Liked — location
  • Disliked — cost
  • Stayed June 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank beverlyblvd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 12 June 2008

I have heard great things about this hotel, so I was a little disappointed with conditions on my stay.

We were in Room 1523, an executive suite.

Here are the pros:

Location is excellent--you can't beat it. Right off of Mag Mile.

Service is excellent. Friendly staff, we got an upgrade when we checked in. Courteous prompt attention the whole time. When we checked in, we had a little fruit/nut plate waiting for us, and they brought us welcome green tea within 1/2 hour of check-in. That was a nice touch.

Suite size was great. Laid out well, lots of room, and it had my favorite thing--a bathtub with a giant window above it.

They gave us a late check out of 3pm, which was awesome.

Here are the cons:

The decor is a little dated and worn. The carpet in our room had what at first looked like a huge water stain running down the hall, upon closer inspection was a tread path from overuse.

The very complicated lighting system did not work. There are panels all over the room to control lights and other systems, and they malfunctioned the whole time. Which meant that when we tried to go to sleep that night, we could NOT TURN THE LIGHTS OFF. We had to call maintenance. To their credit, they sent someone up right away to reset. However, the problem continued throughout the night with the lights going on and off as we were sleeping. Yeah, REALLY annoying. Luckily I had a couple cocktails (hey, it was Bluesfest), so I was able to go back to sleep each time.

We told the staff when we were checking out about the problem. They were nice enough, and told us that they were in the middle of a "green update" (right, right) that was causing the problems. I just feel like for $700 a night, the lights should work in the room, no?

  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Court_SF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 June 2008

The Peninsula is everything a 5 star hotel should be. The staff is professional, poised and very helpful. The rooms are well appointed, the counsel next to the bed is unique and fabulous. We finally found a hotel bed that's MORE comfortable than ours at home (not an easy task).

The spa is beautiful. Although we didn't have treatments, we enjoyed the facilies (workout room, steam room, pool, hot tub, outdoor patio). The spa had very thoughtful touches throughout - e.g. swim diapers for kids, various flavored water and tea, plush towels - all terrific.

Avenues (one of the three restaurants). Oh my. Fantastic food, unbelievably creative, delicious. The service was terrific. HOWEVER, the portions are pathetic. For $375 (for two), we should not leave hungry. The waitress explains that each course is 2-3 bites. So, the four course is 12 bites for $75. And, she was right. The 8 course is $115. One should not have to select the 15 course to fill their stomach. I understand that the new chef cut the portions which is a terrible mistake. I would go back in a heartbeat if the portions doubled. We have been to several other top Chicago restaurants (Tru, Trotters, Les Nomades, Everest, Moto), and we have never experienced anything like these miniscule portions.

Overall, our experience at the Peninsula was wonderful and I would highly recommend this hotel.

Stayed June 2008
Helpful?
3 Thank droses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Peninsula Chicago

Property: The Peninsula Chicago
Address: 108 E Superior St, at North Michigan Avenue, Chicago, IL 60611-2645
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Chicago
#3 Family Hotel in Chicago
#3 Business Hotel in Chicago
#3 Luxury Hotel in Chicago
#4 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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