My family and I visited the Chicago for a few days after Christmas, and for the most part we enjoyed our stay at the Peninsula.
Upon entering the hotel, you take an elevator to get to the lobby and then another elevator to get to your room. The elevators were quick, but give yourself a few extra minutes to get downstairs if ever in a hurry while staying there.
Our room was on the 11th floor and had excellent views. My family of four shared two bedrooms which were separated by a parlor that had a desk, couches, TV, and a half bathroom. The bedrooms were average in size and décor and generally underwhelming. The bathrooms however, were fabulous. There was a television above the bathtub, and ample space to get ready. The hotel supplied Molton Brown products as well as toothbrushes, razors, sewing and nail kits, etc.
Beds were comfy, and free bottles of water piled up after turndown.
My major qualm with our room was the technology. I was under the impression that everything would be very high tech and sleek and it just wasn’t. The bulky control centers were confusing and outdated. And the plasma TV and DVD players I thought I was getting were clunky and old. I think its time for an upgrade.
The service was mediocre at best. While everybody was polite, I felt as if the Peninsula’s employees were only greeting me because it was their job to do so, not because they cared about me. Several times I had to be the person who initiated the “hello” or “good morning.” I don’t expect to be waited on hand and foot, but the occasional feeling that the concierge or front desk or dining room servers were happy to see me would have been nice.
In terms of hotel food, the room service was average. My family ordered some snacks one day and nothing was exceptional. Breakfast at Avenues was delicious, but nothing I couldn’t get at any other fine hotel. I do not recommend tea. The tea was ok, but the food was horrible. I don’t think I enjoyed a single thing, and there was plenty to choose from.
The thing that I liked best about the hotel was its location. All of Chicago’s highlights, including the shops on Michigan Avenue and Navy Pier, are just a walk away. There’s plenty to do, see, buy and eat, and no need for a taxi or rental car to get there.
I absolutely love Chicago, and its hard to fault the Peninsula for making my time less fun filled, because it most certainly was. However, next time, I’ll opt to stay at the Drake or the W Lakeshore, where I can get a little more bang for my buck—and a little personality.
- Official Description (provided by the hotel):
- Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more less
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- Also Known As:
- The Peninsula Chicago Hotel Chicago
- Peninsula Chicago
- Chicago Peninsula