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“Major improvements”

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W Chicago Lakeshore
Ranked #93 of 188 Hotels in Chicago
Saint Louis, Missouri
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Major improvements”
Reviewed 5 August 2014

We just returned from another visit to the Windy City. My favorite summer destination! We stayed at the W on Lakeshore Drive. It is very close to the Navy Pier and Timothy O'Tooles a great restaurant/pub. The W staff has always been pleasant and check in is quick and painless. The We had a room with 2 Double beds that I thought was plenty large with a gorgeous view, so I'm not sure about the other reviews stating that rooms are small. They have recently undergone some major renovations, but they still have the rocking chairs out front facing Lakeshore drive. My favorite place for drinking coffee and people watching.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ourfamilyof4_4-fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WCityCenter, Manager at W Chicago Lakeshore, responded to this review, 8 August 2014
Thank you for your great review! I am happy to know that you enjoyed our renovations and your overall experience!

I am glad we decided to keep the rocking chairs! They are a favorite among our loyal guests!

Hope to see you next summer!

Kind regards,

Alejandra R
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1,370 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Scarsdale
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 August 2014

My husband and I traveled to Chicago for his business. The lobby of the hotel was beautiful and check in was quick and the staff very pleasant. We arrived early and our room was not ready so we stored our luggage and went to do some sightseeing, We were told we would get a text when our room was ready. We returned to the hotel 3 hours later at 1 PM and our room was still not available. Now we had a problem. My husband had a business meeting at 2 PM. We had to go to luggage storage open his suit case get his business attire then go to the Spa for him to change. My husband was totally rattled. Not a good way to start his business meeting. When our room was finally ready and I opened the curtains my view was the back of some other buildings. You would think after the wait we would at least have gotten a view of the lake. Very. very disappointing.

Room Tip: Ask for a Lake view.
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  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank arteach424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Chicago L, Manager at W Chicago Lakeshore, responded to this review, 5 August 2014
Hi there,

We're so sorry to hear that your check-in experience was not up to par. We recommend requesting an early check-in to ensure you can get in your room when needed. We hope we have the opportunity to welcome you back again, this time with a lake view!

Sincerely,

W Hotels of Chicago Reviews Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Springs, California
Level Contributor
80 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 August 2014 via mobile

Unlike some reviews, we had no problem with our check in at 4 pm. Staff was very helpful from parking to bell to concierge and front desk. The rooms had been remodeled on the surface but were still small with almost no storage. Worth 3 stars only

Stayed July 2014
Helpful?
3 Thank DesertFoodies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Chicago L, Manager at W Chicago Lakeshore, responded to this review, 5 August 2014
Hello,

We're glad to hear you had a smooth check-in process. Sorry that the new look of our rooms or storage options did not suit you. We hope we have the opportunity to wow you a second time around!

Sincerely,

W Hotels of Chicago Reviews Management
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Illinois
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 August 2014 via mobile

We stayed here just prior to the multimillion $ renovation and had a mediocre experience. We booked a weekend getaway and gave this hotel another chance - we were blown away! The renovation is gorgeous and trendy. When we had difficulty getting into our room (malfunctioning lock) we were quickly escorted to another room and were treated wonderfully. Elizabeth C. was awesome - she made sure we were comfortable and happy. She was helpful and welcoming during the check in process. After this experience, we would definitely choose this hotel again the next time we venture into the city.

Stayed August 2014
Helpful?
1 Thank KC_1013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Chicago L, Manager at W Chicago Lakeshore, responded to this review, 5 August 2014
Hi there,

We are so happy you decided to give us a second chance! We are quite proud of our recent restyle, and we're thrilled to hear you are too. Sorry about the lock, Elizabeth is fabulous isn't she? Hope to see you back at W Lakeshore soon.

Sincerely,

W Hotels of Chicago Reviews Management
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Stevens Point, Wisconsin
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 August 2014

Trendy spot but definitely lacking several critical components to a great hotel. No soap, no toilet paper, very loud, drinks were a variety of prices depending on the bar tender. One glass of wine was $12 and the same glass was $20 the next time!! But most important was the wake up call I requested that I did NOT get! Would I stay here again with the other nice hotels in Chicago-NO!

Room Tip: If you are willing to put up with the inconsistency with the hotel the view facing the lake is beaut...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Katie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Chicago L, Manager at W Chicago Lakeshore, responded to this review, 5 August 2014
Hi Katie,

Glad you like our trendy look, but we're sorry to hear about the issues you experienced at the bar and with your wake-up call. Thank you for sharing your feedback!

Sincerely,

W Hotels of Chicago Reviews Management
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Stevens Point, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2014 via mobile

Right on the lake...very modern and clean. Great place to stay. However, the lobby bar is VERY LOUD with techno music and prices for a glass of the very same wine ranged from $12-$21 for the same wine pour depending on the bartender. Also-have a back up plan if you ask for a wake up call.

Stayed July 2014, travelled with friends
Helpful?
1 Thank mutes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Chicago L, Manager at W Chicago Lakeshore, responded to this review, 5 August 2014
Hi there,

Thank you for the kind words! We love our modern look. Sorry about the noise! We hope to see you soon.

Sincerely,

W Hotels of Chicago Reviews Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 July 2014

Checked in at W Lakeshore for 2 nights in July as I was attending a trade show.
The renovations look fabulous. Lake view room was great.
Have stayed here several times before.
Can't wait to go back
PS go rent a bike at Bobby's Bike Shop around the corner and ride up and down the path on the lake.

Room Tip: Get a lake view.
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  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Shawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Chicago L, Manager at W Chicago Lakeshore, responded to this review, 5 August 2014
Hi Shawn,

Thank you for the kind words! We agree our recent restyle suits us well. Can't wait to welcome you back.

Sincerely,

W Hotels of Chicago Reviews Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W Chicago Lakeshore

Property: W Chicago Lakeshore
Address: 644 N Lake Shore Dr, Chicago, IL 60611-3017
Phone Number:
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Chicago
#25 Spa Hotel in Chicago
#47 Business Hotel in Chicago
#56 Luxury Hotel in Chicago
#78 Family Hotel in Chicago
#83 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — W Chicago Lakeshore 4.5*
Number of rooms: 520
Official Description (provided by the hotel):
The W Chicago Lakeshore is the closest hotel to Navy Pier with stunning views of Lake Michigan and Ohio Street beach. The property is just 3 blocks from the Magnificent Mile with world class shopping and restaurants. We offer a fabulous Social Italian dining option on property with Current Restaurant and the Living Room Lounge. Perfect for both business and leisure travelers, the W Lakeshore offers flexible meeting space with incredible views that is perfect for a corporate meeting or a lavish wedding. Please contact us today and ask for our Sales and Catering Department to get you a rate to host your next event! ... more   less 
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Also Known As:
w Chicago Lakeshore Hotel Chicago
w Hotels Chicago

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