The History: In the defense of this wheeler mansion hotel I have had good experiences here before in 2005. I booked 8 rooms that year for a sales staff meeting and the manager, Gary, took fine care of us. Even the manager that was there before Gary, his name was Michael, was an excellent person and very prompt and professional.
The Bad: The current manager, Chris, is not a person that should be in the hospitality business, and will run that place into the ground. He is rude on the phone, rude in person, and is more of a bouncer than a hotel manager.
I am truly sad to say I will never use this hotel again, even though I have had great experiences there in the past.
The Good: What I can say good is Casandra the head of housekeeping is very nice. The neighborhood is moderatly safe (during the day) and it is close to McCormick place. Overall it is not worth the price and you can book a much better hotel in a better place.More
- Room Service