My positive experience with the Wheeler Mansion began well before my husband and I checked in. We were at the mercy of a train schedule and so were unable to meet the check-in time of 6 pm. The manager, Stephanie, went out of her way to accommodate our late check-in, graciously giving up her Friday night plans to help us. When I had a more unconventional idea to solve this, she readily agreed to allow our son, who lives in Chicago, to act on our behalf, gave him the necessary keys, etc. As a result, my husband no longer felt pressured at work (we now had the option of taking a later train), and we enjoyed our trip thoroughly. Our son picked us up at Union Station and drove us over to the mansion - and yes, it is a mansion - we went to our stunningly lovely room, ordered the obligatory pizza from Giordano's, and had a wonderful evening. The next day, we had a lovely breakfast - yogurt and a wonderful croissant for me - then my husband and son were off for a special late Father's Day event at Wrigley Field. I had been having some problems with back pain and an arthritic knee, so was content to stay in my room. I welcomed Sarah's knock to ask if there was anything I needed - when I jokingly asked for a few new body parts, I had no idea she was a doctor and could recommend an acupuncturist! When she brought me some information after making a few calls, I didn't hesitate to call Iris, a lovely young lady with impeccable credentials, who agreed to see me in my room at 4 pm., and after taking a proper history, ameliorated my pain using acupuncture. By the way, acupuncture has recently been approved by the FDA; I consider it (and I'm a true sceptic) to be an ancient yet brand new effective tool for a variety of ills, including pain. I was thrilled that Iris agreed to return on Sunday. With Stephanie's agreement, we moved from our third floor room to a first floor room for my meeting with Iris; a late checkout was easily arranged; Sarah and Allison again took great care of us - all of a sudden, as I gazed around at Stephanie, Sarah, Allison and Dr. Iris, I was seeing family. I believe strongly in customer service. The staff at The Wheeler Mansion are exceptional. I noticed that someone wrote a nasty review regarding a recent stay. Please note that their rules are clearly communicated. If your personal needs require an adjustment, please know that Stephanie and all the staff will do their best to help you out. If they are unable to do so, they might help in a different way on your next stay. If not, please understand the policies are clear and necessary at this point (as I looked back, I saw that Stephanie took over as manager only late last year, and apparently has had to make major changes quite rapidly). Feel free to talk to these good people, and I'm sure your experience will be a good one. As for me, I can't wait to go back.
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- Also Known As:
- Wheeler Mansion Chicago
- Wheeler Mansion Hotel Chicago