My husband and I went to Chicago from Spain in October to attend the annual meeting of the American Academy of Ophthalmology at the McCormick Center. We booked a room in the Wheeler Mansion through our travel agent, to whom we paid in advance according to the invoice the Wheeler Mansion had emailed to the agency. However, when we were checking out after staying five days, they billed us for our stay. When we protested that we had paid in advance, we were told that we had to pay them because they did not deal with travel agents, in spite of the fact that they had arranged the booking and had already charged the travel agency 50% of the total amount. What´s more, we learnt that the room they had assignes us was much more expensive that the one we had reserved. It seems that they decided to upgrade us without letting us know. We did not have time to argue about this, because we had a taxi waiting for us to take us to the airport to catch a flight. So we had to pay the bill again plus the extra-charge for the " better room" To add insult to injury, they were extremely rude to us, ignoring we do not speak English fluently. Subsecuently the hotel refunded to the travel agents the 50% they had paid, and the agency reinbursed us for the amount we had paid, however the fact reains that we ended up paying 700$ more than we expected.
We have requested a copy of the invoice, since they did not given it to us, and so far We have not received any acknoledgement nor a copy of the invoice.
I found this completely unacceptable and disgraceful bahaviour. I absolutely do not recommend this hotel. We do not trust this hotel and warn all travellers to be careful.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, TripOnline SA and Evoline ltd so you can book your Wheeler Mansion reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Wheeler Mansion Chicago
- Wheeler Mansion Hotel Chicago