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“Perfect Location, Best Service, Super Clean, Attention to Detail is Impeccable”

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Sofitel Chicago Magnificent Mile
Ranked #24 of 191 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Reviewed 9 October 2012

Pros: Great location. Two blocks from the mag mile. Check in was a breeze. Perrier, Evian and chocolate covered strawberries were in our room on checkin. Complimentary Keurig coffee in the room. Very clean hotel. Bed is a dream. All the tv channels you could want. Very attentive to detail. The toiletries and soaps were from Hermes. Complimentary umbrellas to use in case of rain. Bellmen always opening doors. French charm of the employees. The restaurant waiters are the best I have ever had! Very courteous and professional, and very attentive to detail. The bathroom had two showers and a tub, not very clear in my photo. Room service was perfect. Turn down service with free Evian water. Free wifi in the rooms.

Honestly, it was great relaxing in the room, watching TV while lounging in the bed after taking long walks in the city. When I come back to Chicago, I am coming back here for sure!

Food:
- Walking distance from Giordano's restaurant and much more.
- The continental breakfast room service(danishes and croissants, jams, coffee and juice) was perfect.
- Had the fish sandwich at the Cafe D'architects for lunch, with pommes frites. It was great.
- Dinner there was perfect as well. Very progressive cooking. With lemon foam accompanying my husbands salmon, and some chili oil powder along with my tuna sashimi app.
- Must have breakfast at Tempo's, right on the same block( to the right when you exit the hotel). It's perfect and simple breakfast food.
- Le bar has great ambiance at night. Coffee is served via french press.

Cons: We drove, so valet is $54/day. 4 days it adds up. I understand it is the city and the need to charge. But, for a guest staying at the hotel $25/day is more than fair.

Room Tip: The higher the better the views.
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  • Stayed: October 2012, travelled on business
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4  Thank MiraUncut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,760 - 2,766 of 4,476 reviews

Reviewed 9 October 2012

My husband and I came here on our mini moon right after our wedding. The hotel is very nice and everyone is very friendly. Our room was great and we had an amazing view of the the City. The only problems we had were with our TV. The reception wasn't the best and channels would work then quit. Then the only way to fix it was to turn the TV off and back on again. It happened more than a few times while we were trying to watch a movie on HBO. Also not a ton of channels were in HD; which I don't mind, but the hubby does. Also the room didn't have a fridge or microwave, which was kind of a bummer because we had some great left over Giordanno's and Grand Cafe Lux. All in all a great place to stay, and the location is awesome.

  • Stayed: October 2012, travelled as a couple
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1  Thank koates86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerOffice, Guest Relations Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 11 October 2012

Thank you very much for writing a review of your recent stay at Sofitel Chicago Water Tower. Your feedback is extremely valuable as it enables us to continually improve our service and provide a memorable experience to our guests. We are very sorry that you and your husband were not able to enjoy the television in your guest room due to poor reception. Please rest assured that we have taken the appropriate measures to address the problem with our Engineering team in order to prevent any future occurrence. We are glad to know that you enjoyed your guest room's great view of downtown Chicago, and that you were able to take advantage of our excellent location. We hope to have the opportunity to welcome you back to our property very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2012

This very comfortable hotel is well located a couple of blocks from Michigan Avenue and simarly close to the night-time bustle of Rush Street. Rooms are a good size, and the beds amongst the best I have slept in. The Sofitel boasts a nice bar and good restaurant (certainly for breakfast). It is nice to have the complimentary coffee available in the morning - especially when you have to be up at 6am as I was a couple of times. Free wi-fi was also very good. As with most hotels the wardrobe space was a bit tight especially for hanging items - luckily I was on my own this time so just about managed. Definitely hope to return.

  • Stayed: September 2012, travelled on business
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Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2012

I stay in Chicago for business, and wouldn't stay anywhere else. I was forced to stay in a very iconic dated hotel this trip for 3 nights and couldn't wait to get back to the Sofitel. Perfectly located, service good, modern and not shabby - the later of which I find with alot of hotels. I just feel comfy here, the rooms are light and the location is great. Just easy, and nice.

  • Stayed: October 2012, travelled on business
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Thank Shellybelly7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2012

Lovely, calm, clean, efficient hotel great to stay at. Large well furnished room, very quiet and comfortable, bathroom well fitted, towels in good supply, shampoo/shower gel etc., great. Maid service good, one exception in six nights so not a problem. Great location just a couple of blocks off the Magnificent Mile so a little quieter location but near enough to be shopping within minutes! All the staff were helpful and could point you in the right direction for restaurants, shops etc. I would recommend this to anybody, even the beds were comfortable and the air-con worked well. A good place for leisure, business and weddings/parties. Restaurant food was good too. Only downside taxi to and from O’Hare not the hotel’s fault and I don’t know if the hotel has limo service but even if it cost a little more than a cab well worth it at least you know you will get there!

Room Tip: We had high room with view of Magnificant Mile.
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  • Stayed: September 2012, travelled with family
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Thank ManleyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2012

Awesome. Location is great- very central and close to the water for morning walks! Beds are amazing as are daily turn down service! Can't wait to come back here again! Service was top notch- everyone was always friendly and so helpful!

  • Stayed: September 2012, travelled on business
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Thank LauraW907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2012

We had our wedding ceremony & reception here at the Sofitel, and a lot of our guests also stayed here for the weekend. The overall consensus was that the staff were extremely accommodating, genuinely friendly and super attentive! The rooms are great but mainly it's the great service that you get here. Would also recommend based on its convenient location - just a few blocks from the magnificent mile.

  • Stayed: September 2012, travelled with family
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1  Thank thehungrycouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Chicago Magnificent Mile

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Chicago
#9 Romantic Hotel in Chicago
#9 Business Hotel in Chicago
#10 Family Hotel in Chicago
#21 Luxury Hotel in Chicago
Price Range: £112 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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