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“Great hotel in a great spot!”

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Sofitel Chicago Magnificent Mile
Ranked #24 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Hamilton, Ohio
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great hotel in a great spot!”
Reviewed 29 May 2013

We stayed at Sofitel Water Tower Chicago over Memorial Day weekend with our daughter in order to visit a couple local colleges. The location is a couple blocks off Michigan Avenue but still super convenient. My husband & I had previously attended a couple work functions here but had never stayed there. The room, though a bit on the small side, was well appointed & the bathroom was plenty roomy with a separate tub & shower. There was plenty of storage space, which is handy when you have 3 people in the room!

We ate breakfast at Cafe de Architectes each morning we were there. The food was very tasty & the service was great!!

The only negative that I would note is there didn't seem to be a store in the hotel where you could get water, snacks, sundries, etc. We drink a lot of bottled water & simply picked some up while we were out & brought it back with us. The mini bar had a good selection, we just hate to pay the prices for those items.

I would definitely recommend the Sofitel if you want to be close to the action on the Mag Mile!

  • Stayed May 2013, travelled with family
    • Value
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Review collected in partnership with Accorhotels.com

Helpful?
1 Thank bkpeters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 4 June 2013
Dear bkpeters,

Thank you for taking the time to write a review of your stay at the Sofitel Chicago Water Tower. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Regarding your comment about a gift shop, our Concierge does carry some complimentary sundry items, and they also sell a small selection of gifts and souvenirs. I am sorry that this was not explained to you upon arrival.

Our relationship with our guests is of utmost importance to us. We are very glad to know that you enjoyed your stay with us. We are looking forward to welcoming you back to Sofitel Chicago Water Tower very soon.

Sincerely,

Nicolas Pesty
General Manager
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Aventura, Florida, USA
Level 6 Contributor
90 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 May 2013

We stay at the Sofitel several times a year over the past 10 years, visiting our children in Chicago. It is our favorite of all of the 4 and 5 star hotels, having stayed at all of them, too over the years. The service is outstanding, friendly, prompt and efficient. The rooms are comfortable and well appointed. My only complaint is the beds themselves - too soft for a bad back. To remedy this, I request a bed board when I make a reservation and it is always in place when I arrive. The food in the restaurant is outstanding, the waiters are fantastic and room service is equally delicious and prompt. Easy walking location to Michigan Avenue shops and restaurants. A huge plus is that it is quiet.... several blocks removed from the "hospital route" that plagues the Park Hyatt and Peninsula. The hotel is a popular convention site as well as weekend weddings. The lobby is always full and bustling as is the bar. This has little effect on the other guests - but if you want a quiet lobby you can sit in, this might be off putting to you. The flowers throughout the lobby are sensational.

  • Stayed May 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank LSSmiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 1 June 2013
Dear LSSmiami,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you love staying at our hotel and that you have found us to be so well-situated and comfortable. We thank you especially for your loyalty and for complimenting our staff and service. We hope that you will present us with the opportunity to welcome you back in the very near future.

Sincerely,

Nicolas Pesty
General Manager
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Raleigh, North Carolina, USA
2 reviews
Reviewed 29 May 2013

We first stayed at the Sofitel near Michigan Avenue shortly after it opened. When traveling to Chicago, we have stayed nowhere else since then. Quality, staff, location, value - It has it all. It does help to book ahead and avoid late booking with the potential for premium pricing.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank WindyCityNative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 1 June 2013
Dear WindyCityNative,

Thank you very much for taking the time to write a review of Sofitel Chicago Water Tower. We are thrilled to know that you enjoy staying our hotel when visiting Chicago, and we thank you very much for your loyalty. Thank you for providing the booking tip to our future guests. Our website always has the most current rates and special deals. We hope that you will present us with the opportunity to welcome you back in the very near future.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bateau Bay
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2013

Stayed at the Sofitel Water Tower in Chicago for 5 nights May 2013, It is a great hotel, close to all the shops, nice bar, great beds, We had a junior suite which was quite large, King bed Sofa bed Desk laptop safe, Large bathroom with seperate shower and bath.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 1 June 2013
Dear Susan H,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed our hotel andyou were able ato take advantage of our more spacious and comfortable junior suites. We are looking forward to welcoming you back to Sofitel in the very near future.

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 May 2013

We were in Chicago for a family wedding.at the Sofitel. This was our first experience at this hotel. The hotel has a very modern and impressive exterior and the lobby follows that theme . It provides a very friendly atmosphere. Everything that followed was a long these lines. The staff is very friendly and accommodating.The rooms are very well appointed with lots of space and comfortable furnishings and bedding.The Decor follows their modern theme with interesting colors and interesting angles.The wedding was held in the ballroom with surprising ly good food for a large catered affair. Again, staff was extremely friendly and efficient with hot food service which is rarely available at a large affair. Every night of our stay we received turn down service with fresh amenities as required.This was a very pleasant experience and we would definitely return to Sofitel in Chicago

Room Tip: try to reserve upper floor rooms to ensure a quiet night's rest.
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  • Stayed April 2013, travelled with family
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Helpful?
Thank kurt m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 1 June 2013
Dear kurt m,

Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you and your family enjoyed the wedding weekend in Chicago, and that you found our hotel to be so impressive. We hope that you will present us with the opportunity to welcome you back in the very near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2013

It was very unique experience staying in center of USA at hotel operated by French company.
Building is rather new in Chicago, which has no special fun to stay in the center of the city, but location is very good for sightseeing, dining out, shopping and of course for business meeting and convention.
Food service is different from ordinary American hotels, no buffet breakfast, all full service, good taste with healthy selection.
Gym is not so good, no SPA service to relax.
Cleanliness is guaranteed, with friendly staff and French taste amenities.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank LatinJLima_Peru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, Guest Relations Manager at Sofitel Chicago Magnificent Mile, responded to this review, 1 June 2013
Dear LatinJLima_Peru,

Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us and that you enjoyed a little "Paris in Chicago!" We hope that you will present us with the opportunity to welcome you back in the very near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peoria, Illinois
Level 6 Contributor
329 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 21 May 2013 via mobile

Located just far enough off the northern end of Michigan Avenue to feel a bit of classic calm, this thoroughly modern, architecturally interesting and well-appointed hotel rates highly. Angles abound to create interior and exterior interest. Rooms are well-appointed and comfortable. Decor is a distinct combination of cosmopolitan and modern colors. Lavish floral arrangements pleasantly freshen the lobby. Staff is attentive and courteous. Real evening turn down and room refresh service creates a pleasant return to the room with soft classical music on the bedside radio. Meeting rooms are functional with high quality meeting food service. Definitely a favorite in Chicago.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WARSAWRUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 27 May 2013
Dear WARSAWRUN,

Thank you very much for taking the time to share your experience at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay and that you appreciated our hotel's architecture and design as well as our fresh lobby flowers. We are looking forward to welcoming you back to Sofitel in the very near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Chicago Magnificent Mile

Property: Sofitel Chicago Magnificent Mile
Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Business Hotel in Chicago
#9 Romantic Hotel in Chicago
#10 Family Hotel in Chicago
#20 Luxury Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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