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Sofitel Chicago Magnificent Mile
Ranked #25 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Reviewed 18 December 2013

The staff allowed for early arrival (without prior notice). They anticipated every need and made my stay stress free and enjoyable. The only issue was the very slow wi-fi, but other than that everything was excellent.

Room Tip: Book directly with the hotel to select a higher floor.
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  • Stayed: December 2013, travelled on business
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Review collected in partnership with this hotel
Thank Jan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 21 December 2013

Dear Jan G,

Thank you very much for sharing feedback about your recent stay with us at Sofitel. We are glad to know that you enjoyed your stay with us and that we were able to accommodate an early check in for you. Thank you for your feedback about the wifi; we are currently making improvements to our wifi system. We hope that you will present us with the opportunity to welcome you back in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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2,179 - 2,185 of 4,448 reviews

Reviewed 18 December 2013

Was attending a meeting in Chicago and the host hotel was very expensive. Found a great rate on line on the Sofitel website and everything else was bliss! I had room service for lunch/dinner x2 as the weather was cold and crapy when I was there. The food, service, promptness were excellent and reasonable. Every employee appeared to want me to be happy and comfortable. My king bed room was beautiful with an amazing bathroom! I was surprised when many of the employees actually spoke French! Tres Bon!!!! I will stay there again and would recommend the Hotel Sofitel WaterTower Chicago without any reservations! I stayed 5 nights and didn't want to leave. The location is perfect for everything having to do with magnificent mile! Can't wait to return!

  • Stayed: December 2013, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Calebrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 21 December 2013

Dear Calebrog,

Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us and that you found our service and amenities to be so excellent. We look forward to welcoming you back to stay with us again in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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Reviewed 18 December 2013

This was our second visit over thanksgiving and it was just as great as last year. The staff are very friendly and welcoming and the rooms very clean and well presented. The hotel is in an excellent position for shopping and eating and drinking out.No doubt we will be staying here again in the future.

  • Stayed: December 2013, travelled with friends
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Thank soot30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 21 December 2013

Dear soot30,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and that you will be staying again in the future. We look forward to welcoming you back!

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2013

Great weekend getaway for my wife and myself. The hotel was great in every way possible, from front desk, bar, restaurant and everything in between. They were so helpful and really went above and beyond.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank JBiggs2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 21 December 2013

Dear JBiggs2013,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us, and we thank you for complimenting our hotel and staff. We hope that you will present us with the opportunity to welcome you back to Sofitel in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2013

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank ptaszsm
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 20 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 December 2013

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Chris S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 20 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 December 2013

We come to Chicago once a year in December. This was our second stay and it was just as wonderful as the first. The location is perfect and the staff is always helpful. We will stay there again. Thank you for a wonderful time!

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Arizona520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 20 December 2013

Dear Arizona520,

Thank you very much for taking the time to write a review of your most recent visit to Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you will be back again next year! We will look forward to welcoming you back.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Chicago Magnificent Mile

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Chicago
#9 Business Hotel in Chicago
#9 Romantic Hotel in Chicago
#10 Family Hotel in Chicago
#21 Luxury Hotel in Chicago
Price Range: £110 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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