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“Explicitly False Room Rate Advertising”

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Sofitel Chicago Magnificent Mile
Ranked #20 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Reviewed 19 December 2013

My Sofitel email alert today (12-19) announced the Winter Collection of various Sofitels, including the Chicago Water Tower at $119 through January 15. Dreaming of a quick getaway (had a nice birthday party there some years back), I checked rates for each day until mid-January. Unfortunately, there is NO DAY which offers this rate. When clicking on the offer, you get, in red letters: "Specific rates are not available for this type of room selected." I did not specify a room type; my goal was to find this rate on any room, for any day. Over this period, rates -- not including tax -- range from $130 (many at $140) to as high as $270 for New Years Eve. Management should think about the multiple customer disappointments, now occurring, each and every time someone clicks on this explicitly false offer, only to find it is not real. If this rate is theoretically available on a specific room type, and yet, on the first day of the promotional period, there is NO ROOM available for more than 25 days, then what are we to conclude? A hotel of this brand and quality, should re-evaluate this misleading practice, especially when the real rates aren't too bad.

Stayed: December 2013, travelled as a couple
1  Thank ambleside89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 21 December 2013

Dear ambleside89 ,

Thank you for taking time to share your feedback, and I am very sorry that you have experienced difficulty finding availability with the promotional rates currently being advertised on our web site. I have just sent you a personal email via Trip Advisor. I would like to find out your desired dates of stay so that I can send you the best available rates and packages offered over those dates. Thank you for bringing this to our attention, and I apologize for your disappointment. We hope to welcome you to Sofitel in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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2,088 - 2,094 of 4,349 reviews

Reviewed 18 December 2013

Stayed here the weekend with fiancée for birthday celebration. The hotel staff was great, concierge was very helpful, room service was fast. We will definitely be back and recommend this hotel to everyone!

  • Stayed: December 2013
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Thank Ivysmom134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 21 December 2013

Dear Ivysmom134,

Thank you for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are glad to know that you enjoyed your stay with us and we are honored that you chose Sofitel for your birthday celebration. We look forward to welcoming you back to our property in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2013

The staff allowed for early arrival (without prior notice). They anticipated every need and made my stay stress free and enjoyable. The only issue was the very slow wi-fi, but other than that everything was excellent.

Room Tip: Book directly with the hotel to select a higher floor.
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  • Stayed: December 2013, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Jan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 21 December 2013

Dear Jan G,

Thank you very much for sharing feedback about your recent stay with us at Sofitel. We are glad to know that you enjoyed your stay with us and that we were able to accommodate an early check in for you. Thank you for your feedback about the wifi; we are currently making improvements to our wifi system. We hope that you will present us with the opportunity to welcome you back in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2013

Was attending a meeting in Chicago and the host hotel was very expensive. Found a great rate on line on the Sofitel website and everything else was bliss! I had room service for lunch/dinner x2 as the weather was cold and crapy when I was there. The food, service, promptness were excellent and reasonable. Every employee appeared to want me to be happy and comfortable. My king bed room was beautiful with an amazing bathroom! I was surprised when many of the employees actually spoke French! Tres Bon!!!! I will stay there again and would recommend the Hotel Sofitel WaterTower Chicago without any reservations! I stayed 5 nights and didn't want to leave. The location is perfect for everything having to do with magnificent mile! Can't wait to return!

  • Stayed: December 2013, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Calebrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 21 December 2013

Dear Calebrog,

Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us and that you found our service and amenities to be so excellent. We look forward to welcoming you back to stay with us again in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2013

This was our second visit over thanksgiving and it was just as great as last year. The staff are very friendly and welcoming and the rooms very clean and well presented. The hotel is in an excellent position for shopping and eating and drinking out.No doubt we will be staying here again in the future.

  • Stayed: December 2013, travelled with friends
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Thank soot30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 21 December 2013

Dear soot30,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and that you will be staying again in the future. We look forward to welcoming you back!

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2013

Great weekend getaway for my wife and myself. The hotel was great in every way possible, from front desk, bar, restaurant and everything in between. They were so helpful and really went above and beyond.

  • Stayed: December 2013, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank JBiggs2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 21 December 2013

Dear JBiggs2013,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us, and we thank you for complimenting our hotel and staff. We hope that you will present us with the opportunity to welcome you back to Sofitel in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2013

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank ptaszsm
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 20 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Chicago Magnificent Mile

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Business Hotel in Chicago
#9 Romantic Hotel in Chicago
#10 Family Hotel in Chicago
#17 Luxury Hotel in Chicago
Price Range: £114 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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