My Sofitel email alert today (12-19) announced the Winter Collection of various Sofitels, including the Chicago Water Tower at $119 through January 15. Dreaming of a quick getaway (had a nice birthday party there some years back), I checked rates for each day until mid-January. Unfortunately, there is NO DAY which offers this rate. When clicking on the offer, you get, in red letters: "Specific rates are not available for this type of room selected." I did not specify a room type; my goal was to find this rate on any room, for any day. Over this period, rates -- not including tax -- range from $130 (many at $140) to as high as $270 for New Years Eve. Management should think about the multiple customer disappointments, now occurring, each and every time someone clicks on this explicitly false offer, only to find it is not real. If this rate is theoretically available on a specific room type, and yet, on the first day of the promotional period, there is NO ROOM available for more than 25 days, then what are we to conclude? A hotel of this brand and quality, should re-evaluate this misleading practice, especially when the real rates aren't too bad.
- Official Description (provided by the hotel):
- Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more less
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- Also Known As:
- Sofitel Chicago Water Tower Hotel Chicago
- Sofitel Chicago Water Hotel
- Sofitel Water Tower Hotel Chicago
- Chicago Sofitel