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Sofitel Chicago Magnificent Mile
Ranked #22 of 191 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Reviewed 31 December 2013

Shopping and pleasure
We we're impresses with the quietness, prompt service, (with smiles and sincerity), excellent breakfasts, and the cleanliness of rooms and bathrooms.
The beds and bedding were clean, cushy, and comfortable. We slept great!

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Sofitel.com
Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 2 January 2014

Dear Nancy H,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.

Our relationship with our guests is of utmost importance to us. We are looking forward to welcoming you back to Sofitel Chicago Water Tower very soon

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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Reviews (4,300)
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2,029 - 2,035 of 4,300 reviews

Reviewed 30 December 2013

  • Stayed: December 2013, travelled solo
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Review collected in partnership with Accorhotels.com
Thank 871Ed_B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 2 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 December 2013

Holiday getaway for my girlfriend and I. This was a great experience. We really loved the hotel and it's in a great area, minutes from Magnificent Mile.Hope to go back soon, and maybe spend a few more nights here.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Sofitel.com
Thank Dariusince83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 2 January 2014

Dear Dariusince83,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.

Thank you for complimenting our hotel and staff! We are very glad to know that you enjoyed your stay with us. We are looking forward to welcoming you back to Sofitel Chicago Water Tower very soon.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

Great stay at Sofitel! It's a wonderful location and very friendly staff! The rooms were good size and clean! The hotel lobby was beautifully decorated for Christmas! The concierge was extremely helpful with choosing play to see while we were there!

  • Stayed: December 2013, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank 501Liz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 31 December 2013

Dear 501Liz,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago. We are glad to know that you enjoyed your stay and found our Concierge to be so helpful. We hope that you will present us with the opportunity to welcome you back to Sofitel in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

Throughout the summer, I spent over 60 days in residence at the Sofitel Chicago Water Tower and loved each and every day of my stay. I actually hated to leave.

The staff is extremely friendly, the views from my room were great, the food was excellent, and the bar was great--and my bed was plush. Also, the hotel was in walking distance of some great restaurants, whether it was Ditka's which was one block away (love their ribs, steaks and their seafood platters), or Gibson's (just a few blocks away) which shares it's kitchen with Hugo's Frog Bar and Fish House. And there is a McCormick and Schmidts right across the street----but----it feels a bit past it's prime and we found service a bit slow---so most of our out of the hotel restaurant visits (and there were a LOT of them---were at the ever fantastic Gibson's or Ditka's). Plus you're just down the street from the great shopping of Michigan Avenue.

I put the majority of my traveling party with me at the Sofitel, and some of our clients stayed at the Four Seasons---just down the street. But-----one of the things that was nice about the Sofitel was that it's bar and restaurant and lobby were all at ground level----unlike the Four Seasons where you go into a sad little lobby entrance before you arrive on their main floor. On a previous visit I had stayed at the Thompson, which was a very nice hotel---but the Sofitel was great and in a better neighborhood (and pulling up to park/wait for guests at the Thompson was challenging---unlike the Sofitel which has better access).

I thought the only weakness at the Sofitel was it's "free," but EXTREMELY slow internet (to download even a small clip of anything you may as well leave your computer and go into the bathroom and brush your teeth--twice---and if you're lucky it will be ready to view when you get back to your computer--and I'm not exaggerating). Even their faster speed "paid" internet was not extremely fast and the user interface was messy (Steve Jobs would have cringed if he was still alive and had seen it) and required you to constantly put in your passwords all the time, whereas most hotels have systems that remember your password. They made a pact with the devil with their Internet provider and this definitely needs to be corrected, but that is the only fault I found with the hotel.

Bottom line is that I look forward to my next job in Chicago and returning to the Sofitel Chicago Water Tower…. If you're looking for a great hotel to stay at in Chicago--look no further----just stay here.

Room Tip: Ask for a room with a view….
  • Stayed: July 2013, travelled on business
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Thank WorldTravelerAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 31 December 2013

Dear WorldTravelerAsia,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your long stay with us and that you found our Gold Coast location to be so well-suited to your needs. Thank you for complimenting our staff and hotel! We are happy to report that we have just upgraded our complimentary wifi package at the hotel to offer our guests the best service possible. We hope that you will present us with the opportunity to welcome you back to Sofitel in the near future!

Sincerely,

Sebastien Pfeiffer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

I love the Sofitel, its a warm and inviting place to stay in Chicago. Prime location, friendly and helpful staff. The beds are comfortable and the bathroom is spacious and clean. I have stayed for business and pleasure and its perfect for either.

  • Stayed: December 2013, travelled with friends
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 31 December 2013

Dear Nancy G,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us and that we are your favorite in Chicago! Thank you for complimenting our staff and hotel. We wish you a Happy New Year and hope to welcome you back to Sofitel in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Nan S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 31 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Chicago Magnificent Mile

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Romantic Hotel in Chicago
#9 Business Hotel in Chicago
#10 Family Hotel in Chicago
#19 Luxury Hotel in Chicago
Price Range: £139 - £411 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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