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“Still Great” 5 of 5 bubbles
Review of Sofitel Chicago Magnificent Mile

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Sofitel Chicago Magnificent Mile
Ranked #21 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Menifee, CA
Level Contributor
113 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Still Great”
5 of 5 bubbles Reviewed 19 July 2014 via mobile

We just stayed at the Sofitel for our third time in five years and are pleased to report it was just as great as always. They truly do offer five-star service at a four-star price. The hotel is very well located near Watertower Place with great access to all of the shopping on Michigan Avenue and numerous fine restaurants including their own. There is even a lovely sitting/eating area just outside the front door. Service is highly professional yet friendly. Our room was average in-city size with a king bed, desk, dresser with flat screen TV, nightstands and a chair with an ottoman. It had huge windows with great views of the Hancock Bldg. and other surroundings as well as a peek of the lake as we were on the 27th of 32 floors. The bathrooms are huge with spacious sink area, shower and separate tub. We appreciate the Frette towels they provide as well as lovely toiletries and special touches like an in-room safe, ironing board and bottled water. A minibar is available as well as room service. In short, we cannot imagine staying elsewhere in Chicago!

Stayed July 2014, travelled as a couple
Helpful?
Thank canncan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 22 July 2014
Bonjour canncan,

Thank you so much for your outstanding posting on TripAdvisor regarding your third stay with us. I appreciate your loyalty and recommendation for our hotel.
I am genuinely touched by your nice description of our beautiful rooms and bathrooms along with the amenities. Your feedback for our staff is of utmost importance, and I could not be happier to read and share it with the entire team.
Also I was glad you enjoyed our wonderful location close to both Michigan Avenue shopping and Gold Coast dining.

I look forward to the pleasure of welcoming you back at the Sofitel Chicago Water Tower.
Sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
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3,992 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (614)
Date | Rating
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English first
Toronto, Canada
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 19 July 2014

Spent 4 days at the Sofitel and my bf& I were disappointed.

Not worth the money, definitely not a 4 start hotel...the lobby is very nice, gives off the impression of a 4 start hotel, but the rooms are more of a regular Best Western, cheap IKEA furniture feel.

The one good thing about the rooms, the beds are very soft, although ours had 2 rips in the sheets.

The bathrooms have no lock on, and don't even fully close, there is about a 1 inch opening between the doors...what about privacy? does this hotel not know the meaning of privacy?

Anytime I had to call the concierge or front desk,there was always a wait on the phone...and the staff weren't all that friendly on the phone...

The breakfast/brunch menu at the cafe downstairs was good...I also tried their macaroons and they were quite good...now the dinner menu... definitely not worth it...we sat down and looked at the menu and we got up and left...very small selection and not a very authentic french cuisine, although they boast about everything having a "french influence" in this hotel...

Overall, the location is good, close to the main Chicago attractions and the beds were soft...those were the only 2 good things about this hotel, I would not return here and would not recommend the hotel to my friends.

I was in NY the previous weekend and stayed at the famous "The Plaza" hotel and paid almost the same amount of money for 3 nights but the staff,rooms,service and everything else there, was exceptional, not lackluster like the Sofitel experience!

Room Tip: Get a room higher than the 22nd floor, you'll have a better view
See more room tips
  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank MissAdina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 22 July 2014
Bonjour MissAdina,

Thank you for sharing on TripAdvisor following your stay at the Sofitel Chicago Water Tower.
I was very pleased that you were so comfortable in our famous Sofitel MyBeds and that you were able to take advantage of our wonderful location so close to the main attractions of the city.
I have well noted your comments about the design of the room and bathroom and I sincerely regret your disappointment.
I was deeply sorry to read that your experience has not been entirely in keeping with your expectations, and that you faced an average service over the phone.
Please rest assured that your comments regarding the `good’ breakfast and brunch menu, but also the dinner menu have been shared with our Executive Chef.

I hope that you will present us the opportunity to better serve you in the near future.
Sincerely,

Sebastien Pfeiffer
General Manager
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 July 2014 via mobile

Modern French hotel just blocks away from michigan avenue! Concierge, check in, ambiance all wonderful! Not to mention the great French press coffee! Loved walking a couple blocks to Michigan ave but we are quietly tucked away in this beautiful hotel !

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Santastrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 22 July 2014
Bonjour Santastrips,

Thank you for your kind comments on TripAdvisor following your pleasant stay with us last May.
I am so pleased that you had a `wonderful' experience in our `European elegant' property.
I am delighted that you found the location ideal at just a few steps from the Michigan Avenue.
Your satisfaction regarding our French press coffee is most important for us.

I look forward to the pleasure of welcoming you back at Sofitel Chicago Water Tower.
Sincerely,

Sebastien Pfeiffer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, Wisconsin
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

This hotel is beautiful, clean and classic. The staff we interacted with were professional and polite. The look of the hotel was simply gorgeous. Our room was very nice, the bed was extremely comfortable and the view from our room was magnificent. We will definitely stay here again.

Room Tip: Get a room on the higher floors to get a great view.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank TbabydollW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 21 July 2014
Bonjour TbabydollW,

Thank you so much for your outstanding posting on TripAdvisor regarding your stay.
I am genuinely touched that you had a `perfect night away' with us and that you found our hotel `beautiful' and the design `gorgeous'.
Your kind comments regarding the staff have been shared with them. I could not be more pleased to learn that you loved our famous Sofitel MyBed, we are very proud of it.
Thank you for sharing your tips with our valued readers.

I really look forward to seeing you in the not too distant future.
Yours sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Alberta
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

From my arrival I enjoyed charming attentive (but not familiar) service. Room was comfortable, we'll-appointed. Rommel service was prompt. All staff were helpful. Restaurant exceeded expectation. Would highly recommend this hotel.

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bookgal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 21 July 2014
Bonjour Bookgal1,

Thank you very much for contributing with such a positive review and for recommending us on TripAdvisor.
I am very happy that you liked your stay with us this summer, and that you appreciated the excellent service provided by our staff. All the staff takes very much to heart such comments as yours.
Thank you as well for complimenting our room service and restaurant.

Look forward to a future visit when you can enjoy again our comfortable rooms.
Best regards,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

Stayed here with my husband for a night. Everything is great - the staff, the room and the service. Our room was impeccable and had a view of the Hancock. The bathroom was luxurious with high quality products. But the best part is the location and its proximity to Michigan Avenue. This is in the heart of Chicago - close to gold coast restaurants, rooftop bars, clubs, michigan ave shopping, touristy areas, coffee shops, walgreens, water tower place, grocery stores, L train, metro and cabs. I ordered breakfast in the room and the food was good.

Had a great time. Will definitely come back.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank pallaviumarji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 21 July 2014
Bonjour pallaviumarji,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower last November.
I appreciate your contribution with such a detailed and positive review. I am very happy that you and your husband enjoyed your stay with us, and that you appreciated your room along with the beautiful view, the service and your room service experience.
Also I was glad you took advantage and gave details on our wonderful location close to both Michigan Avenue shopping and Gold Coast dining.

I look forward to the pleasure of welcoming you back soon.
Sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Forest, Illinois
1 review
5 of 5 bubbles Reviewed 16 July 2014

We stayed overnight so we could go to a late evening musical, have dinner and not have to drive 30 miles home. The Sofitel was great. Near Michigan Avenue and upper end of Rush street with great shopping near and lots of choices. The staff was great, the room was lovely and very clean. We felt like valued guests. Will definitely return.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank DoctorBill1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 18 July 2014
Bonjour DoctorBill1948,

Thank you so much for choosing the Sofitel Chicago Water Tower for your recent weekend getaway in downtown Chicago and for sharing your experience on TripAdvisor.
I am thrilled to hear that you enjoyed staying in the very heart of the city and that the service of our staff and cleanliness of our rooms exceeded your expectations.

Thank you for recommending us and I look forward to welcoming you back soon.
With best regards,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Chicago Magnificent Mile

Property: Sofitel Chicago Magnificent Mile
Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Romantic Hotel in Chicago
#9 Business Hotel in Chicago
#10 Family Hotel in Chicago
#19 Luxury Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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