We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent Stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Sofitel Chicago Magnificent Mile
Ranked #25 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Thomasville, Georgia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent Stay”
Reviewed 28 July 2014

The hotel provided a comfortable room with a nice view of the city, great staff that was friendly and answered all questions promptly, excellent food in a comfortable setting and a good value and the location provides easy access to most downtown sites.



  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com

Helpful?
Thank Don T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 31 July 2014
Bonjour Don T,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower.
I appreciate your contribution with such a positive review. I am very happy that you spent an `excellent stay' with us, and that you appreciated our rooms along with the beautiful view, as well as our delicious food.
Also I was glad you took advantage of our wonderful location close to both Michigan Avenue shopping and Gold Coast dining.
I look forward to the pleasure of welcoming you back soon.
Sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

4,094 reviews from our community

Traveller rating
    2,834
    985
    178
    57
    40
See reviews for
658
1,559
298
995
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (633)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cardiff, United Kingdom
2 reviews
Reviewed 28 July 2014

I recently stayed at the Sofitel for a business trip to the Windy City and the hotel was clean and nicely decorated. I will return to Chicago in the future and stay at the Sofitel. the hotel is situated 2 minutes walk from the main shopping street and 5 minutes walk to the North side beach.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com

Helpful?
Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 31 July 2014
Bonjour Ian L,

Thank you so much for your nice posting on TripAdvisor regarding your recent stay with us.
I am genuinely touched that you found our hotel `clean and nicely decorated'. Also I was glad you appreciated our wonderful location close to both Michigan Avenue shopping and Gold Coast dining..
I really look forward to seeing you in the not too distant future.
Yours sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leavenworth, Kansas, USA
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 July 2014

Very clean and friendly hotel in the middle of the city! Close to Michigan Avenue and other fun things to do! The housekeeping / bellhop were very courteous. Remembered our name, which is amazing! Highly recommend.

Room Tip: Construction on front side of hotel.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Laurie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 29 July 2014
Bonjour Laurie W,

Thank you so much for taking the time to share your comments concerning your `great stay' at the Sofitel Chicago Water Tower.
I so appreciate that you consider our hotel `clean and friendly'. So glad as well that you found the location ideal and that your entire stay met your expectations. This is very important to us. I have shared your nice comments with the bellman and housekeeping teams.
I look forward to welcoming you back soon.
Yours sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Angola, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2014

I was a little apprehensive when I booked the room. I had booked it through a website that only showed you the price, not the name of the hotel, until you actually booked and paid for the reservation. Also, we had never stayed at the Sofitel before. The room was excellent. It was very large, clean and comfortable. The staff, from the doorman, to the check-in service, to the Concierge, to the housekeeping service all made is feel like royalty. One of the best hotel experiences we have ever had. It was conveniently located close to the Magnificent Mile and the CTA train service. After we left and the room had already been checked into again, we discovered we had left some souvenirs in the room. We called to check to see if they could return them. The housekeeping staff had found them and everything was quickly returned to us in the mail. When we return to Chicago, we plan to book a reservation at the Sofitel again.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank DTGENTRY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 29 July 2014
Bonjour DTGENTRY,

I so appreciate the precious time you so kindly took to share your guest experience on TripAdvisor. It is a pleasure to know that you consider your hotel experience as `one of the best your have ever had'.
Your feedback for our staff at the Sofitel Chicago Water Tower is of utmost importance, and I could not be happier to read and share it with the entire team.
Finally, thank you very much for pointing out our excellent location.
I am looking forward to welcoming you back really soon.
Sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leatherhead, United Kingdom
Level Contributor
113 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 25 July 2014

As expected in a hotel of this rating we had a very comfortable stay. The rooms are spacious and well equipped. The beds are comfortable with super pillows and excellent linens.
Excellent bathroom with great towels toiletries and bathrobes.
The minibar is automated so it is not possible to remove items without charge but on request they provided a small 'fridge' at no additional charge.
Tea and coffee freely available at the bar until 1030am.
Convenience store and restaurants within immediate vicinity as well as the major stores of the magnificent mile.
Efficient and friendly service from all staff encountered

Hotel is situated north of the loop, very close to the Hancock Tower, the hop on hop off bus and the subway.
I would certainly is this hotel and train again

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank travguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 29 July 2014
Bonjour travguy,

What a wonderful review you have given us! Thank you so very much for taking the time to post your comments on TripAdvisor following your stay with us earlier this month.
I am thrilled that you liked the comfort of your room along with the amenities, but that you particularly enjoyed your interactions with our wonderful Ambassadors is the most important for us. I am also glad that you were particularly impressed by our famous Sofitel MyBeds.
Thank you for your nice words regarding our convenient location in Chicago downtown.

I am looking forward to a return trip.
With best regards,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Donwers Grove, IL
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 July 2014

I took my niece for a "night on the town" and Sofitel was the right choice. We were greeted warmly by Matthieu. I mentioned we had heard the top floors had the best view and told us if we could wait awhile, he could upgrade us. We were glad to wait and a short time later, he delivered our room key to us in the bar. The room was lovely, the view terrific and the bed was so comfortable we decided to have room service the next morning so we could stay in bed! Our continental breakfast had delicious croissants with French press coffee and we were greeted graciously. It was a perfect location and we loved everything about it!

Room Tip: Higher floors have a great view.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Kalmell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 28 July 2014
Bonjour Kalmell,

Thank you very much for taking the time to write such a wonderful review of your recent stay here at Sofitel Chicago Water Tower. I am delighted to know that you enjoyed your stay with us. Thank you for your kind comments about our team, and you can rest assured we have recognized Mathieu for his outstanding service.
I am delighted to see that you were so extremely comfortable in our world-renowned Sofitel MyBeds, and that you enjoyed your room service breakfast.
I am looking forward to welcoming you back to the Sofitel Chicago Water Tower.
Yours sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, Pennsylvania
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 July 2014

The hotel is located in downtown Chicago - there are plenty of surrounding retail shops, entertainment options and eateries. The hotel itself is upscale and the rooms are spacious, clean, comfortable and provide excellent views of Chicago and the river. The restaurant in the hotel has a nice menu with good options for a quick bite and a drink. But the thing that topped off the hotel was the service - it doesn't get any better and they can't do enough for you while there.

Room Tip: Try to get a room facing the river - the views are excellent -especially at night.
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank eldiablo50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 28 July 2014
Bonjour eldiablo50,

Thank you very much for taking the time to write such a beautiful review of your recent stay here at the Sofitel Chicago Water Tower. I am delighted to know that you enjoyed your stay with us, and that you were able to take advantage of our wonderful location so close to the Magnificent Mile and beautiful Lake Michigan.
I am very pleased that you were so happy with the gorgeous view from your guest room, and that you had such a great experience with our staff and in our restaurant.

I look forward to welcoming you back to Chicago in the near future.
Yours sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
Gold Coast
Thompson Chicago, a Thompson Hotel
Streeterville
Loews Chicago Hotel
Loews Chicago Hotel
#11 of 188 in Chicago
4.5 of 5 bubbles 1,838 reviews
Near North Side
Kimpton Hotel Palomar Chicago
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Radisson Blu Aqua Hotel
Radisson Blu Aqua Hotel
#19 of 188 in Chicago
4.5 of 5 bubbles 4,447 reviews
Magnificent Mile
Park Hyatt Chicago
Park Hyatt Chicago
#9 of 188 in Chicago
4.5 of 5 bubbles 1,549 reviews
Magnificent Mile
Omni Chicago Hotel
Omni Chicago Hotel
#31 of 188 in Chicago
4.5 of 5 bubbles 3,284 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel Chicago Magnificent Mile? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Chicago Magnificent Mile

Property: Sofitel Chicago Magnificent Mile
Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Romantic Hotel in Chicago
#9 Business Hotel in Chicago
#10 Family Hotel in Chicago
#20 Luxury Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Hotels.com, Priceline, Odigeo, Agoda, TripOnline SA, Southall Travel, Traveltool, S.L.U., Cancelon, Evoline ltd, HRS and HotelQuickly so you can book your Sofitel Chicago Magnificent Mile reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing