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“Great Hotel”

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Sofitel Chicago Magnificent Mile
Ranked #23 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Chicago, Illinois
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Hotel”
Reviewed 19 August 2014

My wife and I stayed over for one night on a Friday. We had a great room (Prestige Suite). Rooms are very modern and clean. The bed is a pillow top mattress and it is very comfortable.Room service breakfast was delicious, we had eggs and potatoes, arrived hot and fast.
We hung out at the lobby outdoor bar for a while at night, it was a great scene..
Staff was very accommodating and seemed to care about their guests..

We are actually coming back the following weekend for another overnight we liked it so much!

Thank you Sofitel..

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 22 August 2014
Bonjour Mark T,

I am so thankful that you chose Sofitel Chicago Water Tower for your summer weekends in Chicago and that you took the time to post this glowing review on Tripadvisor.
The satisfaction of our guest is our highest priority and I am delighted to read that you had a most enjoyable stay with us. It is a real accomplishment that you chose this nice headline `Great Hotel'. I have been pleased to share your feedback with our team who received your praise as the utmost reward of their hard work.
I already look forward to welcoming you again today.

Kindest Regards,
Sebastien Pfeiffer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (659)
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Toronto
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 18 August 2014

We stayed here over summer and had a great time. Rooms were spacious and comfortable and the hotel is located in a good area of the city. It's not as central as hotels we previously stayed in but it wasn't far off. Bathrooms were great with a nice stand up shower and the bed was very comfy! Only changes I would make is the rooms look a little dated, something about the red carpet throws me off a little.

  • Stayed September 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Kyle71473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 22 August 2014
Bonjour Dear TripAdvisor Contributor (Kyle71473),

Thank you very much for taking the time to post such a nice review on Tripadvisor.
I am truly delighted to hear that you enjoyed your stay in our `spacious' room and bathroom and that you liked our famous Sofitel MyBeds.
I hope to have the pleasure of welcoming you back soon at Sofitel Chicago Water Tower.

Yours sincerely,
Sebastien Pfeiffer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 17 August 2014

My husband and I have stayed at this location several times. It is always great! From the location to the turn down service everything is perfect. Convenient to lots of nice restaurants and only a short walk to great shopping on Michigan Avenue. The hotel is very modern. It has floors that light up in the entry way, beautiful fresh flowers, very nice and helpful staff, good restaurant in house, nice rooms with awesome views and the best bedding ever. Definitely a must on your next Chicago trip!

Room Tip: Ask for a room on a higher floor for the best view
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Dawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 22 August 2014
Bonjour Dawn B,
I would like to thank you for your comment on TripAdvisor regarding your recent visit at Sofitel Chicago Water Tower. And thank you for your loyalty.
I am delighted to know that you always enjoy your stay with us, and that you are to take advantage of our wonderful location so close to the main attractions of the city.
I am very pleased that you are so happy with our gorgeous room and bed, and that you had such a great experience with our team.
I hope to have the pleasure of seeing you again soon.
Sincerely,

Sebastien Pfeiffer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 16 August 2014

Getting off at the Chicago Red stop, Sofitel Chicago Water Tower was just a few minutes walk away. It's in a wonderful location, conveniently located in downtown Chicago close to a variety of restaurants, museums and theaters. The architecture and design of the hotel is absolutely stunning and it's matched beautifully by the gorgeous interior. Walking in, the lobby is grand and nicely appointed with ample seating and the front desk staff was pleasant and welcoming.

The room was spacious with a very comfortable bed and polished bathroom accoutrements. Unfortunately, I noticed a long hair strand on my towel and another one on the bedside table, hence the three-star review. Otherwise, my stay was great. The conference room was a perfect size for our group and the breakfast and lunch that they provided were enjoyable. The hotel also offers complimentary wi-fi for 24 hours, which was a nice perk.

Cleanliness is important for a hotel so the hair around the room from either the last guest or the housekeeper was an unwelcome sight.

Stayed September 2013, travelled on business
Helpful?
1 Thank Maisha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 19 August 2014
Bonjour Maisha R,

I thank you so much for taking the time to write a review on TripAdvisor following your last visit at the Sofitel Chicago Water Tower.
I am very honored to read your words concerning our hotel and front desk staff. I am delighted that our hotel's appearance exceeded your expectations. In fact, we celebrated our 12-year anniversary last June; our unique design by architect Jean-Paul Viguier has made us one of the Chicago skyline's 'architectural gems'. I am also happy to know that you appreciated our famous MyBeds and enjoyed our convenient location.
I have truly noted your comments regarding the room cleanliness. I will share them with my Director of Housekeeping in order to improve upon our services and I can assure you this is not typical of our standards of excellence.
I hope that you will present us with the opportunity to welcome you back in the near future.
Kindest regards,

Sebastien Pfeiffer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
106 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 August 2014

It was perfect. Gorgeous room. Excellent service. The most comfortable bed I can remember. Slept like a baby. From check in to check out a fantastic experience in all ways. The only drawback? I couldn't stay longer.

Room Tip: Every person I met (elevator, lobby) seemed to have a great room
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Green Features: Cleanliness to the max. All I read about the environmentally friendly practices I found inspirational.
  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank AndreaMichaels1214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 18 August 2014
Bonjour AndreaMichaels1214,

Thank you very much for taking the time to write a review of your recent stay here at Sofitel Chicago Water Tower. I am so pleased by the headline you chose.
I am very happy to see that you had such a `perfect' time here at our property, and that you were so very comfortable in our world-renowned Sofitel Mybeds. Thank you as well for pointing out the sensational service your received from our entire team.
I look forward to welcoming you back to the hotel very soon.
Yours sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2014 via mobile

My husband and I spend our honeymoon for five nights from the moment we arrived until our departure we were very impressed we got an upgrade on our arrival with a great view of the Hancock tower. One thing bugged me the service in the bar is very slow we ordered a starter and 2 mains we waited 30 mins for food we got mains but no starter 5 mins later it arrived prices were very expensive you will get great food on places in rush st for better prices and service

Stayed August 2014
Helpful?
1 Thank Simone G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 18 August 2014
Bonjour Simone G,

First of all, thank you so very much for the time you took to share your comments on TripAdvisor further to your recent stay with us. I am so pleased that your overall guest experience was wonderful and that we fulfilled our mission to make this special occasion an unique one. Congratulations to both of you!
It was a real pleasure to know that you were able to take advantage of an upgrade and that you enjoyed the beautiful view from your room. I have well noted your comments regarding the service at Le Bar and I truly regret the inconveniences. I will share your points with my team.
Yours sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
130 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 14 August 2014

A bit of a let down. The hotel common areas are well kept, but our suite was run down and tired looking. Attention to detail was not evident. This is a nice hotel, but is not in the same class as it's competitors by rating that are located with the same neighborhood. Also, the crowd is a bit on the young side, so we would not recommend for middle aged or older couples.

Room Tip: A high floor is a must - this is a high rise and so ask for a floor above 20 if at all possible. The...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Phoenix051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, 19 August 2014
Bonjour Phoenix051,

Thank you so much for your posting on TripAdvisor regarding your stay with us earlier this year.
I am genuinely touched that you find our hotel `nice' and the public areas `well kept'. You are so right saying that you can take advantage of beautiful views from our hotel. Thank you for sharing your tips with our valued readers.
I took good notes of your comments regarding your suite condition. This is not typical of our standards of excellence and I hope I could be able to determine in which room you were staying in.
I really look forward to seeing you soon.
Yours sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Chicago Magnificent Mile

Property: Sofitel Chicago Magnificent Mile
Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Romantic Hotel in Chicago
#9 Business Hotel in Chicago
#10 Family Hotel in Chicago
#20 Luxury Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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