My experience with guest services has been so marred, that I will never return to this Sofitel, nor any other Sofitel property ever again. Yes, the location is convenient, but the location does not make up for the poor customer service. The neighborhood offers better alternatives that are worthy of your time and money. There is no excuse for inept service and unsuitable treatment at a hotel that claims to be of high caliber.
- Official Description (provided by the hotel):
- Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more less
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- Also Known As:
- Sofitel Chicago Water Tower Hotel Chicago
- Sofitel Chicago Water Hotel
- Sofitel Water Tower Hotel Chicago
- Chicago Sofitel