This is in many ways an excellent bolthole for exploring Chicago. The location is perfect: it's around the corner from a Red Line (Subway) station, a few blocks from the Magnificent Mile and surrounded by bars and restaurants. You feel like you're in the thick of the action.
Our room was quite small by American standards but stylishly decorated. The bed was extremely comfortable, the TV massive and crystal clear and the wi-fi fast, free and reliable. What detracted from all of that was the view. We had been given the option to upgrade to a room with a city view during the online-check-in process for an extra $10 a night; well, we should've taken it. As it was, all that could be seen from our window was a wall and some ducting. It was so dark and oppressive that the room needed to have its lights on at all times of the day.
Our stay was plagued by problems with TV reception. Before staff realised that the whole hotel was affected, they upgraded us to another room after we complained about the issue. The second room was a double queen, much bigger and with two windows: one with the same 'view' as in the first room, the other overlooked by a multi-storey car park. It was marginally better than before and we were grateful for the upgrade.
We loved ACME's 'knock and drop' free coffee service in the morning, although you have to tell them you want it each night of your stay, otherwise you won't get it. For breakfast, there's a cool bakery on-site; if you want a cooked breakfast, your best bet is Eggsperience, a couple of blocks away, which does a full breakfast menu (good food, great service, 1990s decor). And there's a very useful supermarket on the other side of the street.
There's a gym and hot tub in the basement. We only took a look on our last day and regretted not bringing our swimwear - the hot tub looked great. The hotel's pride and joy, though, or so it seemed to us, is its bar, the Berkshire Room: a fantastic space, beautifully turned out, serving excellent cocktails. If we lived in Chicago, we'd be here a lot.
All in all, I'd happily stay at the ACME again, but only if the TV reception was fixed and only by paying the extra for a city-view room. If no such room were available, then sadly I'd probably look elsewhere.
- Official Description (provided by the hotel):
- Stylish Downtown Chicago Hotel. The brand new ACME Hotel Company in downtown Chicago offers a modern hotel experience with stylish decor, a high-tech vibe, affordable rates and so much more.Located 2 ½ blocks from the Magnificent Mile in the River North neighborhood, ACME is downtown Chicago's all new boutique hotel alternative.If you appreciate an eye for design and dig a high-tech vibe, you'll feel right at home. We'd like to call ourselves cool, or hip, because we are, but that just feels like bragging. But mostly, ACME is what we consider approachable - in more ways than one. The fact is, we want your experience at our downtown Chicago hotel to blow your mind, not your budget. ... more less
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- Also Known As:
- Comfort Inn & Suites Downtown Hotel Chicago
- Comfort Inn And Suites Downtown
- Comfort Inn Downtown
- Comfort Inn Chicago
- Chicago Comfort Inn