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“Do NOT stay here .”
Review of River Hotel

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River Hotel
Ranked #71 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 13 July 2014 via mobile

I booked a room for the weekend of July 25th and literally had to cancel it minutes later because of an extremely rude phone conversation with the, supposed, Guest Services Manager (Pedro G., though I doubt that was his name) . This imbecile (and I'm mean that in the most complimentary way) refused to stop over talking . Refused to transfer me to his superior, while also refusing even a minor attempt at being accommodating to my request . If this is the quality of service Club Quarters/River Hotel provides over the phone I can only imagine how unbearable my stay would've been . I'm a Chicago native/NYC transplant ... paying $200+ a night for an oversized closet is nothing new to me BUT a complete lack of service etiquette not to mention being unnecessarily rude is absolutely UNacceptable . I mean seriously .

Stayed: July 2014, travelled as a couple
1  Thank Chiq C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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527 - 533 of 1,095 reviews

Reviewed 12 July 2014 via mobile

As we was on the way to the hotel we got lost cause their doing construction. Right next to it.i called the hotel they was pleasant. And nice the front desk lady name Tanya she was a sweetheart. We finally got to the hotel and they gave us a room on the 19th floor. What a view the room was nice and clean the service was awesome. I would recommend this hotel to anyone. And I would use them again.

Stayed: July 2014, travelled as a couple
Thank Sonia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

We made a last minute decision to stay at this hotel. It was a new place for us so we are always skeptical. While the room wasn't huge it was nicely appointed and clean. We stayed in a Superior King room "with kitchenette" - not exactly what you would characterize as "kitchenette" in our experience but the website states that some rooms have more extensive facilities than others. We only had a microwave and fridge which was fine for our 1-night stay. The free bottled water feature is also a nice offering.

More notable than the room was the service. The front desk personnel, especially Roman, provided outstanding service. I hope they recognize him for going the extra mile which I noted in his interactions with us and others. We will definitely stay here again. Thanks Roman for making sure we had a nice stay!!

  • Stayed: June 2014, travelled as a couple
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Thank K R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

When looking for a downtown hotel for a 3 night family vacation (2 adults, 2 children) in Chicago my wife found a good deal online for the River Hotel and booked the One Room Suite w/ Kitchenette.

The room was contemporary, clean, and comfortable and made a great home base for us as we explored what the Loop has to offer. The kids used the pull-out mattress on the couch and the king size bed was very comfortable. The size of the room fit our needs just fine. The kitchenette was really a surprise. I was expecting a fridge and a sink but there was also a small range top, a convection microwave, and cabinets with dishes, glasses, flatware, pots and pans, and even a corkscrew. Although we didn't use most of this it was nice to know it was there. Since we brought electronic devices galore, it was great to find plenty of outlets to charge (including USB ports). My only quasi-complaint is that the tv was a bit smallish for the space but we really didn't spend much time watching it anyway. A few books on the shelf was a very nice touch and we actually read a couple of them.

The service was outstanding. Every question I asked at the desk, in the lobby, or on the phone was answered with courtesy and then some. Every employee we met was friendly and helpful. Our requests for extra towels, shampoo, etc. saw immediate responses. We felt valued and well cared for.

One thing I really liked about the River Hotel was its size. It shares the property with Club Quarters but it creates the feeling that you are in a small hotel. Each floor only has about a dozen rooms so there aren't long, noisy hallways filled with people coming and going all night. I also liked how each floor had a closet where I could find an iron, ironing board, extra pillows, and more coffee (though I had to search a few different floors for this). The filtered water stations near the elevators were also a nice touch.

The location of this hotel was perfect. Only one block west of Michigan Avenue it places you right in the center of the shopping and sights of downtown Chicago. We parked the car in the System Parking garage about a block away and used public transportation throughout our stay (way cheaper since there are not in and out privileges at the garage). The Lake "L" Red Line stop is a short 2-3 block walk and buses are also nearby. Using these, we were able to easily get to ball games and the Museum of Science of Industry. For everything else (Navy Pier, John Hancock Observatory, Field Museum, Art Institute, Millennium Park, restaurants) we were able to walk without any problem. The location right on the river provides a great view of some of Chicago's remarkable architecture as well.

The next time we are looking to stay in downtown Chicago we will look to the River Hotel once again if the price is right. And even if it isn't as great a deal as we received this visit we may stay there anyway because we feel we really found a gem.

  • Stayed: June 2014, travelled with family
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1  Thank TheKraken71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

I have never been to a hotel and been treated with the hospitality that the staff at River Hotel gave! When we got there we were promptly greeted by the valet who offered the option of cheaper parking. However, due to his friendliness we took valet. He also brought our bags up to our room, an extra bonus. There had been some confusion with our room, but the mixup was fixed promptly. The extremely kind gentleman in fact, gave us an upgrade to room 4101, the penthouse. We have been to this hotel 3 years in a row and every stay is a different, varied, and more excellent than the last stay. I am extremely impressed with the friendliness and professionalism of the staff here at River Hotel. The location was the main reason we came here the first time, but the experience at this particular hotel is reason we keep coming back!

  • Stayed: July 2014
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1  Thank Carlywilliams10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

Great hotel for business traveler...room layout is great! Like charger station on night stand, ac controls at night stand, desk area, free,. Wifi, free water bottles, etc...not to mention the view! Room smaller in size, but layout makes it feel much larger! Staff is exceptional! Needless to say, my new favorite in Chicago!

  • Stayed: June 2014, travelled on business
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1  Thank TheRktect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

Second time staying at The River Hotel. Last visit I had a much larger room with a beautiful view of the river. This time my room is facing an alley and is a lot smaller. Still, the hotel is nice and in a great location. There is some construction noise in the morning, but the hotel provides "sleep better kits" with sleep masks, aromatherapy, and herbal tea for the light sleepers. Its hard to beat this place for the location and the price, but I wouldn't recommend this place for families or people that tend to spend a lot of time in their rooms just because of the size.

  • Stayed: June 2014, travelled solo
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Thank amanda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about River Hotel

Address: 75 E Wacker Dr, Chicago, IL 60601-3756
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Best Value Hotel in Chicago
#38 Romantic Hotel in Chicago
#43 Luxury Hotel in Chicago
#48 Family Hotel in Chicago
#56 Business Hotel in Chicago
Price Range: £72 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — River Hotel 4*
Number of rooms: 121
Official Description (provided by the hotel):
Step out of the River Hotel and into the stunning surroundings of Downtown Chicago. Shimmering skyscrapers tower over the Chicago River as Wacker Drive bends to meet the city’s most famous thoroughfare, Michigan Avenue the start of the Magnificent Mile. These sights sit just steps from the inviting accommodations of the River Hotel, a Downtown Chicago boutique hotel devoted to providing personal service and a helpful range of amenities for business and leisure travel alike. Our Michigan Avenue hotel boasts an array of thoughtful onsite amenities: instant registration and checkout, 24-hour concierge service, complimentary high-speed Internet access, a modern fitness center, chilled, purified bottled water, and three state-of-the-art meeting rooms make for a seamless business travel experience. Savor authentic Italian cuisine and fabulous deep dish pizza at the onsite restaurant, Bella Bacino’s Italian Bistro & Pizzeria. The Chicago River Hotel offers everything you need in the heart of it all. ... more   less 
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Also Known As:
River Hotel Chicago
Club Quarters Chicago
Club Quarters Hotel Chicago
Club Quarters Wacker Michigan

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