I booked a room for the weekend of July 25th and literally had to cancel it minutes later because of an extremely rude phone conversation with the, supposed, Guest Services Manager (Pedro G., though I doubt that was his name) . This imbecile (and I'm mean that in the most complimentary way) refused to stop over talking . Refused to transfer me to his superior, while also refusing even a minor attempt at being accommodating to my request . If this is the quality of service Club Quarters/River Hotel provides over the phone I can only imagine how unbearable my stay would've been . I'm a Chicago native/NYC transplant ... paying $200+ a night for an oversized closet is nothing new to me BUT a complete lack of service etiquette not to mention being unnecessarily rude is absolutely UNacceptable . I mean seriously .
- Official Description (provided by the hotel):
- Step out of the River Hotel and into the stunning surroundings of Downtown Chicago. Shimmering skyscrapers tower over the Chicago River as Wacker Drive bends to meet the city’s most famous thoroughfare, Michigan Avenue the start of the Magnificent Mile. These sights sit just steps from the inviting accommodations of the River Hotel, a Downtown Chicago boutique hotel devoted to providing personal service and a helpful range of amenities for business and leisure travel alike. Our Michigan Avenue hotel boasts an array of thoughtful onsite amenities: instant registration and checkout, 24-hour concierge service, complimentary high-speed Internet access, a modern fitness center, chilled, purified bottled water, and three state-of-the-art meeting rooms make for a seamless business travel experience. Savor authentic Italian cuisine and fabulous deep dish pizza at the onsite restaurant, Bella Bacino’s Italian Bistro & Pizzeria. The Chicago River Hotel offers everything you need in the heart of it all. ... more less
- Reservation Options:
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- Also Known As:
- River Hotel Chicago
- Club Quarters Chicago
- Club Quarters Hotel Chicago
- Club Quarters Wacker Michigan