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“Hotel ok - service not what expected” 3 of 5 bubbles
Review of River Hotel

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River Hotel
Ranked #62 of 187 Hotels in Chicago
Certificate of Excellence
Midwest
1 review
“Hotel ok - service not what expected”
3 of 5 bubbles Reviewed 20 August 2009

Booked hotel on Orbitz. Asked for adjoining rooms. Advised to call hotel direct for that. Spoke to Virginia at hotel on 3 separate occasions. She said adjoining rooms weren't available but we could get rooms that were next to each other. Got to hotel early & was told check in was at 3. Went back to hotel at 3:45, only to be told rooms weren't ready. Hotel staff wouldn't promise a room, although we had already paid Orbitz. Hotel staff said we should have booked directly w/the hotel. After lots of frustration and anger we were finally placed in a suite with two BR & two baths. We were traveling with our son, daughter-in-law, two small grandchildren & our daughter. (Had booked a smoking room for her) Once in the suite, we determined it wasn't large enough for all of us. At that point my husband & I were placed in a standard room (had booked a suite), which wasn't next to our family as requested. Our original hotel was Club Quarters. Virginia had moved us to the River Hotel because she said 'It was newer'. Smoking is only allowed at Club Quarters, so we weren't even in the same hotel as our daughter. She couldn't come to our room/hotel & we couldn't go to hers because the elevators are operated by room keys. The next day we tried the hotel's small restaurant for breakfast. Our granddaughter ordered chocolate milk and french toast. We were informed they had no chocolate for the milk and were out of french toast. All in all, it was VERY frustrating for our whole family. Also, when we asked to speak to management on the first day, we were informed that no one was available until Mon. What a mess this turned out to be! We will DEFINITELY never stay at this place again!!

  • Stayed August 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank akapenguinlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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972 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (211)
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English first
Wisconsin
1 review
2 of 5 bubbles Reviewed 17 August 2009

Didnit' care for the size of the room based on room rate of $124.00. Confusing lobby used for both River Hotel and Club Quarters.

Did not like using room keycard to use the elevator. Not necessaary since my friend stayed a couple blocks away at the Hyatt Rengency and the elevator ran as expected without using room keycard. Also, she had a bigger room for under $190.00 for the
same night.

  • Stayed August 2009, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vivian59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Otisville, MI
1 review
5 of 5 bubbles Reviewed 2 August 2009

Such a nice, clean, and updated hotel. Our window looked north across the river with the Trump building and the "corn cob" buildings perfectly in view. The hotel staff was attentive and friendly. We were in perfect walking distance for Michigan Ave.

  • Stayed July 2009
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OopsieSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bahamas
1 review
3 of 5 bubbles Reviewed 19 July 2009

This deluxe 2 bedroom suite gives no privacy. There are 2 beds with no doors. When entering the room the bathroom is right in front of you. My husband and I were in the same room with our teenaged girls and no privacy for intimacy.

  • Stayed July 2009, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bculmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberlin
1 review
2 of 5 bubbles Reviewed 15 July 2009

Our recent stay at The River Hotel started off wonderfully due mostly to the very central location of the hotel between Michigan Ave and Wabash along the river. However we quickly realized that our air conditioning wasn't working. I called the desk three times to report this. They did send up an engineer who confirmed that our unit wasn't working and then disappeared without fixing anything and we never saw him again. It made for a very uncomfortable stay, as our room was 80 degrees with no fresh air the entire time. Upon checkout the lady took off one night's charge for valet in order to try to mitigate my disappointment. I would have rather paid the second night of valet and been more comfortable for the weekend. The service was all very friendly but not terribly helpful. We checked in with many bags and were not offered help from the valets or the front desk with carrying the bags or offering a trolly to push them to our room. The price and location were outstanding, but next time I will pay more and stay somewhere more accomodating.

  • Stayed July 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dinoimkino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 11 July 2009

Stayed here for two nights to visit Chicago. It was confusing to find details on the Internet because Club Quarters and River Hotel are both in the same building - not quite sure what the difference is but there were two reception desks. Many attractions, restaurants and bars are within walking distance and the public transport links are good. The room was nice with a huge bed and decent bathroom but there was no place to put your case other than on the ground. No hotel safe either.
The check-in staff were mixed, one very friendly and helpful and the other disinterested. Overall I would recommend this hotel for the location and the price.

  • Stayed June 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank beardiebloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
De Pere, Wisconsin
Level Contributor
103 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 5 July 2009

We just returned from two nights in Chicago with a stay at this hotel. We've been to Chicago numerous times, but these accomodations were, by far, the best yet. We had booked on Priceline.com and when I called the hotel to inquire about additional sleeping accomodations because there were four of us...they upgraded us (for just an additional $30 each night) to a suite. The suite was room 410 and room 411 combined. We had two beds, a flip out chair/couch, two refrigerators, two bathrooms, two desks a microwave and PLENTY of room. Although this hotel caters to business travelers, the location and awesome arrangement made for a great family weekend. The room was newly remodeled, and everything was top-notch. The decor was very modern and tasteful. This location, on the corner of Michigan and Wacker really cannot be beat. You are within blocks of the Mag. Mile, a 2 minute walk to the subway, about 10 min. from Navy Pier, a couple of minutes from State Street shopping!!! We arrived early on July 3rd, and were allowed to check-in before noon. On the day we left, they held our luggage so we could walk around and enjoy some shopping before we had to catch the train. Now I feel spoiled, and really won't want to stay any other place when we visit Chicago.

  • Stayed July 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hinkgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about River Hotel

Property: River Hotel
Address: 75 East Wacker Drive, Chicago, IL 60601-3756
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#37 Luxury Hotel in Chicago
#38 Romantic Hotel in Chicago
#48 Family Hotel in Chicago
#56 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — River Hotel 4*
Number of rooms: 121
Official Description (provided by the hotel):
Step out of the River Hotel and into the stunning surroundings of Downtown Chicago. Shimmering skyscrapers tower over the Chicago River as Wacker Drive bends to meet the city’s most famous thoroughfare, Michigan Avenue the start of the Magnificent Mile. These sights sit just steps from the inviting accommodations of the River Hotel, a Downtown Chicago boutique hotel devoted to providing personal service and a helpful range of amenities for business and leisure travel alike. Our Michigan Avenue hotel boasts an array of thoughtful onsite amenities: instant registration and checkout, 24-hour concierge service, complimentary high-speed Internet access, a modern fitness center, chilled, purified bottled water, and three state-of-the-art meeting rooms make for a seamless business travel experience. Savor authentic Italian cuisine and fabulous deep dish pizza at the onsite restaurant, Bella Bacino’s Italian Bistro & Pizzeria. The Chicago River Hotel offers everything you need in the heart of it all. ... more   less 
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Also Known As:
River Hotel Chicago
Club Quarters Chicago
Club Quarters Hotel Chicago
Club Quarters Wacker Michigan

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