Stayed for a night and, although getting there was frustrating, the overall experience was good. Upon arrival at the airport (5:40 PM on a Thursday) I immediately used the airport hotel kiosk to contact the hotel. After 10 rings someone answered and put me on hold. After 5 minutes a gentleman answered and suggested where I go to meet the shuttle. I got turned around so had to contact the hotel again only to have the same 10 rings and another 5 minutes on hold. This is the area that the hotel needs to take it up a notch! If I wasn't at that stage committed to the hotel I would have simply stayed somewhere else. The shuttle arrived as soon as it could and delivered the awaiting group to the hotel. From there the experience improved. The check in was flawless (probably as they focused on the guest and ignored those on hold on the phones). The room was very comfortable with a very nice area to work. The bed was comfortable and the washroom facilities nice. I found the hotel to be surprisingly quiet of air traffic however the noise was loud from other guest doors slamming shut in turn causing my door to rattle like someone was trying to come in. The restaurant was nice with good staff and the bar itself was very accommodating with exceptional service. I would most definitely give this hotel another chance.
- Official Description (provided by the hotel):
- Representing the epitome of sophistication, the Renaissance Chicago O'Hare Suites Hotel exudes the soul of a boutique and the amenities of a state-of-the-art Chicago, Illinois, hotel. Located steps from the "L" Blue Line to Chicago and boasting complimentary 24-hour shuttle service to O'Hare Airport (ORD), this hotel in Chicago, Illinois, is a traveler's reprieve. Discover modern yet indulgent Chicago, IL, hotel suites featuring luxurious bedding, functional design and technology. Delight in unique culinary creations at Fresh, our restaurant serving American fare, or indulge in a carefully crafted cocktail at R-Bar, offering R-tinis in a stimulating and lively atmosphere. Adhering to the vision of offering more, this stylish Chicago boutique hotel provides the ultimate in meeting and event space, perfect for corporate meetings or elegant receptions. Discover an elevated sense of modern luxury at Renaissance Chicago O'Hare Suites Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Chicago o`Hare Hotel Chicago
- Chicago Renaissance