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“Comfortable Crowne” 5 of 5 bubbles
Review of Crowne Plaza Chicago West Loop

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Crowne Plaza Chicago West Loop
Ranked #99 of 187 Hotels in Chicago
Ireland
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Comfortable Crowne”
5 of 5 bubbles Reviewed 16 May 2011

I recently had a weeks business stay here. It really has everything that the business traveller requires.

The rooms are a good size and well appointed. Very clean, plenty of towels and a quiet environment.

The staff are excellent and always available to assist.

It's only a short walk to the river, but there are always taxis outside the building. From the city every taxi driver knows the hotel and the location.

Good grocery and coffee shops across the road.

Highly recommended.

  • Stayed May 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dermotm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsheltonChicago, Manager at Crowne Plaza Chicago West Loop, responded to this review, 3 June 2011
Dear Dermotm,

I would like take this opportunity to thank you very much for taking the time to offer your compliments regarding your recent stay at the Crowne Plaza Chicago Metro.

It is our goal to always provide a comfortable, exceptional experience to every guest. Based on your feedback, it appears that we did just that during your stay with us.

We value your loyalty and always will look for you to provide us with honest feedback about the service you receive at our hotel. Please be assured that we shared your comments with hotel staff so they can enjoy.

When your travels bring you back to Chicago in the future, we asked that you extend the Crowne Plaza Chicago Metro another opportunity to provide you with the level of service you have come to expect from our brand. If I can be of any further assistance, please feel free to contact me directly at (312) 829-5000, ext 2038.

Sincerely,



Ronald L. Shelton II, CHA
Assistant General Manager
Crowne Plaza Chicago Metro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,011 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (176)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Portuguese first
  • Spanish first
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English first
International
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 10 May 2011

The hotel was one of the best hotels I have ever stayed in. My room was clean. The hotel staff was amazing and friendly. They were always kind, courteous and helpful. There is a grocery store across the street. A Walgreen's right behind the hotel and across the street a Starbucks. We used the meeting room and they were always clean. The sales rep Carol Bader was awesome. I would recommend this hotel to everyone.

  • Stayed April 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Iampinoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsheltonChicago, Manager at Crowne Plaza Chicago West Loop, responded to this review, 3 June 2011
Dear Lapinoy,

I would like take this opportunity to thank you very much for taking the time to offer your compliments regarding your recent stay at the Crowne Plaza Chicago Metro.

It is our goal to always provide a comfortable, exceptional experience to every guest. Based on your feedback, it appears that we did just that during your stay with us.

We value your loyalty and always will look for you to provide us with honest feedback about the service you receive at our hotel. Please be assured that we shared your comments with Carol Bader so she can enjoy.

When your travels bring you back to Chicago in the future, we asked that you extend the Crowne Plaza Chicago Metro another opportunity to provide you with the level of service you have come to expect from our brand. If I can be of any further assistance, please feel free to contact me directly at (312) 829-5000, ext 2038.

Sincerely,



Ronald L. Shelton II, CHA
Assistant General Manager
Crowne Plaza Chicago Metro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 2 May 2011

We stayed here three nights to see Bon Jovi at Soldier's Field. We were in a Jr Suite. The stay was perfect. The hotel was beautiful and all of the staff amazing. There is a Grocery store on one side and a drug store on the other.

This property is at the Northern point of Greek Town. We had lots of fun walking around there and we had dinner there Saturday night. It was wonderful. Great food and great people. We will be going there again.

  • Stayed July 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Valinor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsheltonChicago, Manager at Crowne Plaza Chicago West Loop, responded to this review, 3 June 2011
Dear Valinor,

I would like take this opportunity to thank you very much for taking the time to offer your compliments regarding your recent stay at the Crowne Plaza Chicago Metro.

It is our goal to always provide a comfortable, exceptional experience to every guest. Based on your feedback, it appears that we did just that during your stay with us.

We value your loyalty and always will look for you to provide us with honest feedback about the service you receive at our hotel. Please be assured that we shared your comments with our team so they can enjoy.

When your travels bring you back to Chicago in the future, we asked that you extend the Crowne Plaza Chicago Metro another opportunity to provide you with the level of service you have come to expect from our brand. If I can be of any further assistance, please feel free to contact me directly at (312) 829-5000, ext 2038.

Sincerely,



Ronald L. Shelton II, CHA
Assistant General Manager
Crowne Plaza Chicago Metro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
1 review
5 of 5 bubbles Reviewed 6 April 2011

I usually stay here when I come back to my hometown and the staff always makes me feel like a king!

  • Stayed April 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ken32648
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 April 2011

This was a very nice and clean hotel. The rooms were comfortable and the location is ideal. Restaurants in walking distance, grocery store across the street and drugstore close in case you forget something. The staff was professional and the public transportation is easily accessible to the airport or wherever you need to go.

Room Tip: On line Hotwire
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  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ATLCHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 29 March 2011

Stayed here for 6 nights in February and had a very nice stay. Booked our flight and hotel package through e-bookers and all details were correct when checking in, the room was clean and everything you would expect from a crowne plaza (only thing missing was a mini-bar in the room). The hotel may not be right in the downtown area but you just have to cross the street and there is a bus that takes you there in minutes, our 7 day pass for the CTA was a good buy! We went on the CTA from the airport blue-line to UCL-Halstead and it was just a short walk to the hotel from there. Enough bars and restaurants nearby if you dont want to head downtown.

  • Stayed February 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ayrshirelinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bfishmetro, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review, 31 March 2011
Dear Ayrshirelinz,

I would like take this opportunity to thank you very much for taking the time to offer your compliments regarding your recent stay at the Crowne Plaza Chicago Metro.

We value the loyalty of our all of our guests and always look to them to provide us with honest feedback about the service they receive at our hotel. Please be assured that I will post your comments in our Service Success area for all of the team members at the Crowne Plaza Chicago Metro to enjoy.

Thank you for taking the time to share you comments. Should your travels bring you back to Chicago in the future, I ask that you extend the Crowne Plaza Chicago Metro another opportunity to provide you with the level of service you have come to expect!

Sincerely,

Bryan Fish
Front Office Manager
312.829.5000
bfish@thechicagometro.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 16 March 2011

Do not book this hotel using an online site like Hotels.com!!
We booked a King bed non smoking for a one night stay to celebrate our anniversary. Upon arriving a very rude front deck clerk informed us that they"Crowne plaza metro" did not have to honor our King bed booking because it was made with an online service and instead we were going to get a Double room. If we didnt take it we would lose ALL the money.Final in the room we find two small beds. Im a big guy.

So, To make a long story short. I spent my anniversary sleeping alone. My wife woke the next day with a rash from the detergent they use. (We hope thats what it was)

So thank you Crowne plaza Metro for an Anniversary that nether my wife or I will ever forget!

  • Stayed March 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank ibmerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsheltonChicago, Manager at Crowne Plaza Chicago West Loop, responded to this review, 17 March 2011
I would like to thank you very much for taking the time to write a candid review about our hotel. I am terribly sorry for the incident that took place involving you and one of our staff members. We, at the Chicago Metro, find that behavior unacceptable and we will certainly address our guest services practices to correct the matter. I would also like to apologize for not being able to give you your requested room type as well as provide you with an overall positive stay experience here at our hotel. On behalf of our hotel staff, I would like to make it right with you and give you another opportunity to experience our hotel and what we have to offer. Please do not hesitate to contact me directly to discuss this matter further. I look forward to hearing from you at your earliest convenience.

Regards,

Ronald L. Shelton II
Assistant General Manager
Crowne Plaza Chicago Metro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chicago West Loop

Property: Crowne Plaza Chicago West Loop
Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Phone Number:
Region: United States > Illinois > Chicago > West Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Official Description (provided by the hotel):
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

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