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“Great place in Greek town (and pet friendly)”

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Crowne Plaza Chicago West Loop
Ranked #96 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 4 August 2011

Spent nine nights at the Crowne Plaza Metro. Staff were terrific in all aspects! Great location in Greek town--perfect for as much Greek dining as you could ever want. I used the bus routes as well as taxis for getting to work and to Michigan Ave for shopping--both were very convenient and very easy! My room was a little small, but the walk out balcony made up for everything. This is a pet friendly hotel, and being able to have my dogs with me while being away from home for over a week made my business trip much more pleasant. I'll definitely stay here on future visits.

  • Stayed: December 2010, travelled on business
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Thank leigh1865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsheltonChicago, Manager at Crowne Plaza Chicago West Loop, responded to this reviewResponded 10 August 2011

Dear leigh1865:

I would like to take this opportunity to thank you very much for sharing your comments about your recent stay with us.

It is our goal to provide a "Pet Friendly hotel" for our guest who travel with their companions, it appears that we totally achieved that during your stay. We thank you for allowing us to share in your experience and our hotel team will love to learn that they've impacted your experience.

With the information received we can ensure your positive experiences will be mirrored and shared with our guests in the future.

We value the loyalty of our all of our guests and always look to them to provide us with honest feedback so we can improve our services.

Again, thank you for allowing us to celebrate with you. Should you need further assistance, please feel free to contact me directly at (312) 829-5000, ext 2038.



Sincerely,

Ron Shelton, MBA CHA
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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889 - 895 of 1,132 reviews

Reviewed 2 August 2011

Great staff. Wonderful rooms, with reasonable rates.

Room Tip: If traveling with another couple..spring for a suite. One gets a bedroom and one get the semi comfo...
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  • Stayed: July 2011, travelled with friends
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Thank Remark504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsheltonChicago, Manager at Crowne Plaza Chicago West Loop, responded to this reviewResponded 10 August 2011

Dear Remark504:

I would like to take this opportunity to thank you very much for sharing your comments about your recent stay with us.

It is our goal to provide a "A Very Nice Hotel" experience with "A good location" to every guest, it appears that we totally achieved that during your stay. We thank you for allowing us to share in your experience and our hotel team will love to learn that they've impacted your experience. With the information regarding your suggestive feedback regarding our suites we can ensure your positive experiences will be shared with our guests in the future.

We value the loyalty of our all of our guests and always look to them to provide us with honest feedback so we can improve our services.

Again, thank you for allowing us to celebrate with you. Should you need further assistance, please feel free to contact me directly at (312) 829-5000, ext 2038.



Sincerely,

Ron Shelton, MBA CHA
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2011

This hotel was awesome because we drove to Chicago and it's right off of the highway. I liked that it wasn't downtown but that cabs were cheap and readily available!

  • Stayed: July 2011, travelled with friends
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Thank EmilyKate123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsheltonChicago, Manager at Crowne Plaza Chicago West Loop, responded to this reviewResponded 10 August 2011

Dear EmilyKate123:

I would like to take this opportunity to thank you very much for sharing your comments about your recent stay with us.

It is our goal to provide a "A good location" for every guest who stays with our hotel. It appears that we totally achieved that during your stay. We thank you for allowing us to share in your experience and our hotel team will love to learn that our location impacted your experience. With the information received we can ensure your positive experiences will be mirrored and shared with our guests in the future.

We value the loyalty of our all of our guests and always look to them to provide us with honest feedback so we can improve our services.

Again, thank you for allowing us to celebrate with you. Should you need further assistance, please feel free to contact me directly at (312) 829-5000, ext 2038.



Sincerely,

Ron Shelton, MBA CHA
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2011

My wife and I are usually stay here using points as a way to get in the city for a weekend getaway from the suburbs. It is the best value as far as I'm concerned. Very nice atmosphere, in a great location, and nice suites. All parking is valet which is really the only inconvenience since it is $30 or $35. There is a grocery store across the street if you need anything for your stay. Walking distance to the train. A little less expensive than staying on Michigan Avenue but no less in quality. One other suggestion would be for the rooms that open up outside, hire an exterminator. There are many spiders that could easily be eliminated either from housekeeping or a weekly inspection. We really couldn't utilize that nice feature of the room.

Room Tip: Be a member of their priority club. We always get an upgrade.
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  • Stayed: September 2010, travelled with family
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Thank jjscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsheltonChicago, Manager at Crowne Plaza Chicago West Loop, responded to this reviewResponded 10 August 2011

Dear jjscott:

I would like to take this opportunity to thank you very much for sharing your comments about your recent stay with us.

It is our goal to provide a "Very nice" experience to every guest, it appears that we achieved that during your stay. We thank you for informing us about your balcony experience and our hotel department responsible will learn of your feedback so we can improve in that area. With the information received we can ensure your positive experiences will be mirrored and shared with our guests in the future.

We value the loyalty of our all of our guests and always look to them to provide us with honest feedback so we can improve our services.

Again, thank you for allowing us to celebrate with you. Should you need further assistance, please feel free to contact me directly at (312) 829-5000, ext 2038.



Sincerely,

Ron Shelton, MBA CHA
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2011

We stayed at Crowne Plaza Chicago in May 2011. The bedrooms are great and clean. There is coffee every morning in the front desk. The wifi is very slow, but there is a business center very good.
The hotel is well located, but we love walk...so, we are not a standard couple.

  • Stayed: May 2011, travelled as a couple
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Thank gmayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsheltonChicago, Manager at Crowne Plaza Chicago West Loop, responded to this reviewResponded 10 August 2011

Dear gmayer:

I would like to take this opportunity to thank you very much for sharing your comments about your recent stay with us.

It is our goal to provide a "A good hotel" experience to every guest, it appears that we totally achieved that during your stay. We thank you for allowing us to share in your experience and our hotel team will love to learn that they've impacted your experience. With the information received we can ensure your positive experiences will be mirrored and shared with our guests in the future.

We value the loyalty of our all of our guests and always look to them to provide us with honest feedback so we can improve our services.

Again, thank you for allowing us to celebrate with you. Should you need further assistance, please feel free to contact me directly at (312) 829-5000, ext 2038.



Sincerely,

Ron Shelton, MBA CHA
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2011

I will start by saying that I am partial to this hotel since it holds sentimental value for me. However, the whole reason we decided to hold such a special event here was because of the impeccable service, individual attention, and higher end vibe we received at the Metro. My husband and I first stayed in a suite that has a balcony that overlooks downtown Chicago. In fact, all of the rooms have full functioning balconies, something you don't see often in Chicago. The staff was very courteous and attentive. The rooms were well decorated and gave you a high end feel. I love, love, love their showers! Perfect water pressure and the hot water won't s boil you! The beds were very comfortable.

The location of the hotel is very unique and is the only large hotel in the Greek Town/ West Loop area. I love this part of Chicago. It's close to spas, shops, tons of restaurants (seriously, TONS), and is close to University of IL- Chicago (UIC), University Village, United Center, Harpo Studios, which are all fun places to visit. Downtown Chicago is literally across the street (well, highway to be exact) and is within walking distance to the Loop.

I definitely recommend this hotel for any trip to Chicago, meetings, or event.

  • Stayed: August 2010, travelled as a couple
    • Value
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Thank aparad2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsheltonChicago, Manager at Crowne Plaza Chicago West Loop, responded to this reviewResponded 30 July 2011

Dear Aparad2:

I would like to take this opportunity to thank you very much for sharing your comments about your recent stay with us.

It is our goal to provide a Unique Crowne Plaza experience to every guest, it appears that we totally achieved that during your stay. We thank you for allowing us to share in your wedded bliss during your stay here and our Catering/Banquets Team as well as our hotel team will love to learn that they've impacted your experience. With the information received we can ensure your positive experiences will be mirrored and shared with our guests in the future.

We value the loyalty of our all of our guests and always look to them to provide us with honest feedback so we can improve our services.

Again, thank you for allowing us to celebrate with you. Should you need further assistance, please feel free to contact me directly at (312) 829-5000, ext 2038.



Sincerely,

Ron Shelton, MBA CHA
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2011

Reasonable location for Chicago where we did a weekend stopover in a longer trip. Challenge #1: Arriving at 11 AM we were told the room would be available at 1:30, but when we returned at 4 we had another half hour to wait. (Response: The very apologetic and friendly staff comped our parking.) Challenge #2: the building appears to have been built for another purpose--the A/C has very aggressive/noisy split units, not central, and there appears to be no bathroom exhaust fan. Challenge #3: the breakfast included in the deal had tasteless scrambled eggs (if they were indeed real eggs) and the coffee guy never got back to us after the first cup. (Response: we left and used the coffee maker provided in the room). I'd go back, but would seek alternative accommodations first.

Room Tip: Rooms on the front/north side have a better view of the Chicago skyline, but no rooms have a direct...
See more room tips
  • Stayed: July 2011, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank AfricaAsiaTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsheltonChicago, Manager at Crowne Plaza Chicago West Loop, responded to this reviewResponded 30 July 2011

Dear AfricaAsiaTraveller:

I would like to take this opportunity to thank you very much for sharing your comments about your recent stay with us.

It is our goal to provide a Great Crowne Plaza experience to every guest, it appears that we didn't totally achieve that during your stay. Our guests are our greatest asset and we like to partner with them when we learn our services aren't to their expectations. I have reviewed your comments and I will share them with our General Manager as well as our hotel team. With the information received we can ensure we will correct these behaviors and our guests will have more positive experiences moving forward with our hotel. Please feel free to give me a call so we can discuss more ways to improve at anytime. Our goal is to invite you back and host you as a lifetime guest.

Again, thank you for bringing this matter to my attention. Should you need further assistance, please feel free to contact me directly at (312) 829-5000, ext 2038.


Ron Shelton, MBA CHA
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Phone Number:
Region: United States > Illinois > Chicago > West Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#68 Family Hotel in Chicago
#90 Business Hotel in Chicago
Price Range: £70 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Official Description (provided by the hotel):
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

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