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“Lovely hotel stay in a friendly environment”

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Crowne Plaza Chicago West Loop
Ranked #94 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 15 May 2012

As a Priority Club card member, I always choose to stay in the IHG branded hotel. Once I come to Chicago for a conference, I stayed in this Crowne Plaza hotel. In general, a very good hotel! Friendly staff with excellent communication skills, easy access to downtown Chicago as well as the O’Hare airport (blue lines), walking distance to Willis Tower, and a lot of WONDERFUL Greek restaurants around. As a PC (platinum) member, I have been upgraded into a suite. From a European point of view, the room is very large and bed is very comfortable. There is a CD player on the bed-stand; but I wonder how many travellers will take dozens of CDs with them now days, so a dock station for Apple products would be more favourable for the travellers in the new century. The only two drawbacks I can think about are 1. it is a bit noisy because of the distance to the high way system, so you need a very quiet environment to sleep, maybe choose other hotels. 2. The choices for the breakfast are quite limited.

Room Tip: Rooms on the higher floor, try Kyros kebab from the nearby Greek takeaway
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  • Stayed: May 2012, travelled on business
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1  Thank Oxfei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Dear oxfei,

Thank you for being a Priority Club Platinum member and for leaving a comprehensive review covering both good and bad points. We are glad you found the hotel location convenient and we hope you enjoyed your Platinum upgrade. We are sorry to hear that breakfast fell short of your expectations and that we are currently unable to provide dock stations. Your comments will allow us to reflect on improving our services and facilities. We regret that you found the location noisy, but our hotel's proximity to downtown makes it all the more appealing to guests who need to be in the midst of everything.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Rosella S
Case Manager
IHGCare

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818 - 824 of 1,119 reviews

Reviewed 11 May 2012 via mobile

We stayed here when we recently went to see the Sox vs Tigers. This hotel is exactly what we were looking for. Not too pricey, not in the heart of downtown, but a stone's throw away. It also has smoking rooms, which is a big reason why we chose this hotel.

They allowed us to leave our bags with security until our room was ready.

Overall, a great stay and I think we will return!

  • Stayed: April 2012
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Thank HappyTraveler8282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2012

Stayed here one night for business in May 2012. First, the location seems to be great, Close to downtown but not right smack in it. Just a couple blocks from great Greek Town eateries. Parking: Valet parking is $36 for the small lot right in front of the hotel. A look out the window indicates several other cheaper parking options available closeby including a $6-10 lot and at least one garage (unknown price) across from Walgreens directly to the south of the hotel. The rooms are nothing fancy - I didn't even get the "sleep good" stuff you usually get at a CP like the eye mask, ear plugs, lavendar spray, etc. Not that it mattered, but I noticed. The room was somewhat small and since I was on the 11th floor, the traffic noise wasn't too bad except when an ambulance went by a ew times. The bathroom looked in need of some TLC. I checked in at 4:30 and when I came downstairs for dinner at 6:30, was annoyed to find that the hotel has a guest reception from 5-6:30 but the front desk hadn't mentioned it to me when I checked in earlier. Would have been nice to know. I didn't eat at the attached restaurant for dinner (went for Greek nearby), but did do breakfast there the next morning. The restaurant opens at 6am, which is when I went down. No one was available to seat me, so I sat myself. I watched a waitress bring 2 tables food/drinks twice before the hostess showed up and I pointedly asked if anyone would be bringing me a menu. I had been sitting there for 20 minutes at that point, and had I not needed to eat so I could get on the road, I would have left. The breakfast was of a decent size for the pricetag, but overall I was not impressed.

Overall impression - Nothing special hotel.

  • Stayed: May 2012, travelled on business
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1  Thank skyedobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Chicago West Loop, responded to this reviewResponded 19 June 2012

Dear skyedobb,

Thank you for staying with us and taking the time to write a review. We are pleased you liked the convenient location of our hotel. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.


Sincerely,
Jaime W
Case Manager
IHGCare

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Reviewed 10 May 2012

So yes, this place is in greektown, with great greek restaurants very closely located. I was in town for business, so I spent very little time in my room, other than sleep, which was disappointing, the beds are terrible! Also, the wifi is very spotty!

However, the hotel is clean, right off the highway, and very closely located to McCormick Place, so that was great. However, it is about a $10 taxi to Michigan Ave, so just keep that in mind.

Room Tip: Parking is $36, and is valet only, so just keep that in mind!
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  • Stayed: May 2012, travelled on business
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Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Chicago West Loop, responded to this reviewResponded 18 June 2012

Dear Tina S,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received accommodations that were less than satisfactory. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Ben J
Case Manager
IHG Care

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Reviewed 8 May 2012 via mobile

The rooms are very modern with amazing shower heads and faucets, great balcony, and comfortable beds. The Dine restaurant and bar had the most amazing service, with smiling bartender, waitresses, and hostesses. The management is top notch, stepping in to help out when things get busy, down to knowing my first name before meeting him!

  • Stayed: May 2012
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Thank MarkAsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2012

Stayed a week for business (4/30 to 5/4), as it was within 2 blocks of the office. Check in Sunday night was slow, but both gentlemen were clearly busy, so understandable. the outside of the hotel looks old, but the the lobby is nicely updated. The rooms are big, updated and clean. Each has a balcony which provided a chance to get some fresh air. A chair or two might complete the balony. The hotel is right on I94. You will notice the noise while on the balcony, but I really didn't when the sliding door was closed. I ordered room service twice. Both times dinner arrived within 30 minutes. Fish and chips were outstanding. There is a train station 4 blocks from the hotel. An easy ride to a chicago white sox game. The cubs were playing Friday afternoon, and I noticed a large group of cubs fans heading to the station, so apparently you can get to Wrigley too. Plenty of places to eat within walking distance. There is also a dominicks supermarket right across the street. Overall, a great place to stay for business or pleasure!

  • Stayed: May 2012, travelled on business
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Thank james5171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2012

Had dinner at the Dine restaurant at the Crown Plaza and the food was amazing..
The hostess Bree was very hospitable and the manager of the Dine John McMahon was very hospitable making sure we had everything we needed and made sure our dinner was superb
The atmosphere at the Dine is very relaxed where you can enjoy your meal without being rushed

  • Stayed: April 2012
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Thank Snowbunny408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Phone Number:
Region: United States > Illinois > Chicago > West Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
Price Range: £85 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Official Description (provided by the hotel):
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

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