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“Good location, friendly staff”

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Hard Rock Hotel Chicago
Ranked #108 of 190 Hotels in Chicago
WI
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good location, friendly staff”
Reviewed 21 March 2013 via mobile

Recently stayed here for business. The staff is very friendly and helpful. Rooms are big but I have to be honest that the window in the shower was really strange. Next time I will make sure to ask for a room not overlooking Michigan Ave as it can be a little noisy with the fire department about a block over. Ate at Chuck's, they are more focused on being trendy than how the food tastes. Angels and Kings - eek. Buffet was $20 for crunchy pancakes, dirty plate, dirty mug, dirty silverware. I would have rather burned the $20 in the street.

Stayed March 2013, travelled on business
Helpful?
Thank aimblkjak21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 22 March 2013
Thank you so much for taking the time to share this feedback on your most recent stay with Hard Rock Hotel Chicago. We're happy to hear that you received friendly and helpful service from our staff and that you enjoyed our Michigan Avenue location in close proximity to the city's hottest bars, restaurants and attractions. Please accept our sincerest apologies that the food in Angels and Kings and Chuck's Manufacturing was not to your liking. Thank you for bringing these issues to our attention as we continue to improve on the service we deliver to our guests. We hope you will keep us in mind the next time your travels bring you to Chicago. Thanks again!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (441)
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English first
Wheeling, Illinois
2 reviews
Reviewed 20 March 2013

This hotel is my absolute favorite in Chicago. Not only does the vibe make it so much fun, but the hotel is beautiful. The rooms are all great, especially the Platinum King and the hotel staff are all very friendly. The musical atmosphere is also such a plus for me because it feels like there's always something going on, even when you come back from the bars. I have also grown very fond of Chucks the bar attached to the hotel. They have great dj's and it's the coolest environment. I stayed there for St. Patty's day this year for the first time and will be doing every year from now on!

Room Tip: The Platinum King is AWESOME with great view...but I just stayed in a room with two Queens and it wa...
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JessicaRae00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 22 March 2013
Reading this review was music to our ears! We can't thank you enough for choosing Hard Rock Hotel Chicago and for taking the time to provide such outstanding feedback on your stay with us over St. Patrick's Day weekend (one of the best celebrations in our city all year!). We're beyond thrilled to hear that you enjoyed the overall vibe of our musically-inspired atmosphere and your first dining and drinking experience in Chuck's Manufacturing. We can't wait to welcome you back for St. Patrick's Day - or any day, for that matter! Thanks again for the review.
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Tel Aviv, Israel
Level 5 Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 20 March 2013

I especially liked the vibe in the hotel, with a great hotel bar that is frequented by locals as well as hotel guests, great musical atmosphere all around the hotel, and you can even borrow a guitar and jam in your room for free (safety deposit required).

The room itself was ok, but nothing special, king bed and large empty space with no furnishings or anything in it, and water pressure was a bit low in the shower.

Internet access in the room is a bit pricey, but if you pay the little extra for the faster connection you get real good speed and quality internet connection.

Overall a good choice in the center of the city if you like more vibrant atmosphere.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tbark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 22 March 2013
WOW! Thank you so much for taking the time to post this five-star review on your most recent stay with us! We're thrilled to hear that you appreciate our vibrant, high-energy atmosphere and picks program, which allows our guests to utilize Fender guitars during their stay with us. As a note of disclosure, we offer free WiFi service for guests who book their reservations directly through out website, so please keep that in mind the next time you stay with us. We can't wait to welcome you back. Thanks again!
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Cypress, California
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 March 2013

Staff was very friendly and rooms were surprisingly spacious. I usually don't care about the decor in hotels but as expected, there were awesome little touches here and there. The location is perfect, within walking distance of several attractions and close to subway. I would also recommend the restaurant downstairs (Chuck's, not Angels & Kings...eeesh) Next time I visit Chicago, I will definitely try to stay here again!

Room Tip: Try to get a room with a view!
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LucyEths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 22 March 2013
Thank you for choosing Hard Rock Hotel Chicago and for taking the time to share such positive feedback with us! We're thrilled to hear that our staff delivered rock star treatment and that you enjoyed our Michigan Avenue location in close proximity to Chicago's hottest shops, restaurants and attractions. We're also happy to see such positive comments about our newest restaurant, Chuck's Manufacturing. We hope you will keep us in mind the next time your travels bring you back to the Windy City. Thanks again for the review!
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Level 5 Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 March 2013 via mobile

This is the 3rd time that I stay at the Hard Rock hotel in Chicago and it is always awesome. The staff is super friendly, the beds are very comfy, the pillows are very comfy and it is close to everything . They also have a small bar Angels & Kings and it is very fun.

Stayed March 2013, travelled with friends
Helpful?
Thank jfv3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 22 March 2013
Thank you very much for choosing Hard Rock Hotel Chicago for a third stay with us. We're thrilled to hear that you enjoyed celebrating St. Patrick's Day at our digs and we look forward to welcoming you back for a fourth stay. Thanks again for taking the time to share your feedback!
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Stillwater, Minnesota
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 March 2013

Took our two teens to Chicago for a long weekend and booked a night at the Hard Rock Hotel downtown. Great service at check-in included two Fender electric guitars for use during our stay! Valet parking was well worth the cost as we could come and go for one price and were able to leave our car until 5:00 the day we checked out while we visited the Art Instutute and walked to a few shops. They even stored our bags for us. The pool table in the lobby was great for some free fun while we watched people pass by outside the big window. We'd stay again.

Room Tip: Our room on the 10th floor had a good view and was high enough to avoid most street noise but low en...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MsViki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 19 March 2013
First and foremost, thank you for choosing Hard Rock Hotel Chicago for your family's most recent stay in the Windy City. We're thrilled to hear that you received rock star treatment from our staff and were even able to take advantage of our picks. program, which entitles guests to jam out on complimentary Fender guitars during their stay. We certainly look forward to welcoming you and your family back the next time your travels bring you to Chicago. Thanks again for the review!
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Annapolis, Maryland, United States
1 review
Reviewed 18 March 2013

The Hard Rock Hotel definitely lives up to its standard of putting the customer first and helping you have a better experience than other hotels offer (not to mention the slew of guitars and other rock and roll memorabilia). When I booked online I was able to utilize an awesome deal compared to nearly all of the other nearby hotels, and the location is pretty hard to beat (right in the sweet spot between museums, Lincoln Park, Navy Pier, and the Magnificent Mile area). One problem that did arise was that I was only 20 at the time of reserving my room and my stay, however I was unaware that the hotel is only intended for ages 21 and older. Luckily for my girlfriend and I, the lady behind the front desk was extremely helpful and still allowed us to stay (probably because I am both active duty military and my 21st birthday was in less than 30 days). The additional service of the concierge staff being able to hold bags even after you check out in order to do things in the city is awesome and perfect if you need to catch a flight or train ride later than check out time.

Overall, would highly recommend and I intend on staying here again the next time I need a hotel in Chicago!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr-Rock37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 19 March 2013
Wow! First and foremost, thank you so much for choosing Hard Rock Hotel Chicago and for taking the time to share such incredible feedback with us. We're beyond thrilled to hear that
our staff was able to not only meet, but exceed your standards in terms of making you feel like a valued guest. We hope you will keep us in mind the next time your travels bring you back to the Windy City. Thanks again for the review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Chicago

Property: Hard Rock Hotel Chicago
Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#27 Spa Hotel in Chicago
#65 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Official Description (provided by the hotel):
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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