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“Awesome time”

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Hard Rock Hotel Chicago
Ranked #105 of 187 Hotels in Chicago
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
“Awesome time”
4 of 5 bubbles Reviewed 18 March 2014

We had tickets to Hendrix experience concert wanted to stay at Hard Rock hotel. My husband and I both play guitar so had a guitar brought to room. The Platinum king suite was perfect. view of the city and saw the river get dyed green for St. Patrick's day. Everything was great except in morning no hot water to take a shower. When checking out mentioned it to front desk who said yeah I know! Don't understand why it didn't seem to be a big deal but that's fine. I would like to know what kind of pillows they use I really liked them. I did like we were able to check in early.

Room Tip: Looking for cheap parking go to park wiz ABM right across the street. Overnight $36.00
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ydanay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 24 March 2014
Thank you for choosing Hard Rock Hotel Chicago during your St. Patrick's Day weekend. We're thrilled to hear that you and your husband enjoyed your Platinum King suite and were able to take advantage of our Fender guitar rental program, which allows guests to jam out in their rooms the duration of their stay with us. We sincerely apologize for any inconveniences caused with the hot water; thank you for bringing this issue to the front desk team's attention upon check-out so that our engineering team could resolve the problem. We look forward to welcoming you back the next time your travels bring you to Chicago; thanks so much for your review!
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (429)
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English first
Columbus, Ohio
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 16 March 2014

Off the northeast corner of the loop on a dingy part of Michigan avenue. This is a dark green and gilded gleaming gem of a building on the outside, lots of bronze and stone in the lobby. I was there on a slack winter weekend via a Priceline deal. The room was quite nice, excellent bedding, nice TV and bath. The warnings about moving the minibar items seemed a bit ominous - but I'd never pay $8 for a can of Pringles or a candy bar! Plenty of Walgreens/CVS around for convenience items. Trader Joes and Whole foods within a half dozen blocks north for in room snacks.

This hotel is quite convenient to the Art Institute, Infinity Sculpture, Millennium Park and Symphony Hall just south on Michigan. It's also close to downtown theaters and Macy's (Marshal Fields). Closest Starbucks is a whole block in almost any direction.

I had a glimpse of the river from my room, with nicer views of the architecture to the north - Wrigley, Trump, Tribune, and Hancock buildings.

If you book from their website in-room wifi is included. Otherwise take your tablet/smartphone down to the lobby and get a voucher there to connect - after I did it worked in the room for free.

  • Stayed March 2014, travelled solo
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Helpful?
Thank mbp00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 24 March 2014
Thank you very much for choosing Hard Rock Hotel Chicago during a recent winter getaway! We're thrilled to hear that you enjoyed our well-appointed guest rooms with beautiful city views, Michigan Avenue location and gleaming historic home in the Carbide and Carbon Building. We hope you will keep us in mind the next time your travels whisk you away to the Windy City. Thanks again for your review!
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Pittsburgh, Pennsylvania
Level Contributor
170 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 15 March 2014

Only down side was concierge recommending the double decker bus company which was horrible...he should ride that thing before he recommends it...otherwise very good value...great room...pleasant staff...what else do you need?

Room Tip: Wished they had a spa but otherwise its a great location and a clean comfy room with a great bath an...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hiplain1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 21 March 2014
Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to share such valuable feedback with us! While we're sorry to hear that the double decker bus tour was not to your liking, we're thrilled that you enjoyed your stay in our Michigan Avenue hotel. We look forward to welcoming you back for an encore performance! Thanks again for your review.
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Stockbridge, Michigan, United States
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 10 March 2014

We got a good deal on groupon for one of the tower suites. We were on the 31st floor and had a great view from our room. The suite was very nice. The bed is one of the most comfortable hotel beds I've ever slept in. The staff was fantastic. We were able to check in early and were directed to some great places to eat. If I ever return to Chicago I would stay here again. We arrived in Chicago by train so we didn't have to worry about parking.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Sherry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 14 March 2014
Wow! First and foremost, thank you for choosing Hard Rock Hotel Chicago and for taking the time to share such an outstanding review with us. We're thrilled to hear that our rock star staff was able to accommodate an early check-in and provide the very best insider information with regards to all the hottest bars and restaurants in this fabulous city. Overall, it sounds like you enjoyed your stay in a tower suite on the 31st floor with beautiful views of downtown Chicago. Even more importantly, we're happy to hear you slept like a rock in our comfortable beds. We look forward to welcoming you back for a return visit. Thanks again for your review!
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Reedsburg, Wisconsin
1 review
4 of 5 bubbles Reviewed 10 March 2014

Overall a nice place. Courteous staff. Only compliant was for the price I thought our room would've been a little nicer. Also the shower was quite cold. Best part was being right downtown. Friendly staff. The valet parking worked out well but rather expensive when you pay so much just for the room.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank Lindzylu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 14 March 2014
Thanks so much for choosing Hard Rock Hotel Chicago during your most recent visit to the Windy City; we're very happy to hear that you received highly attentive and courteous service from our staff. Overall, it sounds like you enjoyed your stay in our Michigan Avenue hotel in the heart of downtown. We hope you will keep us in mind the next time your travels bring you to Chicago. Thank you for taking the time to share this very valuable feedback with us!
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Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 March 2014

My mom and I had an excellent one-month stay at Hard Rock Hotel Chicago! Confortable and clean room, very well located (very good restaurant "Chuck's", close to the Loop, Macy's, Walgreens, Magnificent Mile), and with excellent employees in all areas (front desk, concierge, bell boys, cleaning, house keeping, parking). We recommend this hotel to our friends!

  • Stayed February 2014, travelled with family
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Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Vivian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 5 March 2014
Wow! First and foremost, thank you for choosing Hard Rock Hotel Chicago for you and your mom's recent one-month stay in the Windy City. We're thrilled to hear that you thought so highly of our property and enjoyed our well-appointed room accommodations, friendly staff, Michigan Avenue location in close proximity to the city's hottest local attractions and your dining experience in our restaurant, Chuck's: A Kerry Simon Kitchen. We look forward to delivering an encore performance for your next visit with us. Thanks again for your review!
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Commerce Township, Michigan
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 March 2014

Got a great price on Priceline. Staff (Matthew) at check-in were phenomenal !! Got a free upgraded room. Room was clean but a tiny bit worn. One curtain was ripped on the edges with coffee stains and the tile grout on bathroom floor coming up but certainly nothing to complain about for 2 nights stay. Housekeeping likes to knock on your door at 10:00 am to clean so if you want more sleep make sure to put the sign on the door. Great location for theatre goers. BEWARE: Parking at the hotel is $60 dollars/night and was equal to what we paid for the room. we were assured that downtown this was the going rate. Might want to scope out different parking like the Millineum Garage where we heard it was $20/night and take a cab to the hotel. All in all the hotel was absolutely fine. Rooms were on the larger size for a downtown area.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cyndy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 3 March 2014
Thank you very much for choosing Hard Rock Hotel Chicago during your most recent visit to the Windy City! We're thrilled to hear that you received such rock star treatment from our staff, who was able to accommodate an easy check-in process and offer a complimentary room upgrade during your stay with us. We sincerely appreciate your feedback concerning the condition of your room; as a note of disclosure, our parking rates are price-competitive with other neighboring hotels in the downtown Chicago area. We hope you will keep us in mind the next time your travels bring you back to Chicago. Thanks again for your review!
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Additional Information about Hard Rock Hotel Chicago

Property: Hard Rock Hotel Chicago
Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Official Description (provided by the hotel):
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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