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“Clean and right in the heart of downtown!”

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Hard Rock Hotel Chicago
Ranked #105 of 187 Hotels in Chicago
Chicago
1 review
“Clean and right in the heart of downtown!”
4 of 5 bubbles Reviewed 25 August 2014

Right on Michigan Avenue. Easy access to everything downtown. Clean hotel. Multiple elevators so never a wait to get up to the room. The Hard Rock has multiple room options and offers an upgrade via email a few days prior to your stay. Our room was on the sixth floor with little view. Next time, I will upgrade to the tower for a few bucks more to experience the view. Great hotel with many options depending on the size of your party staying at the hotel!!

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Kayleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 26 August 2014
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Cheers,
Erica O’Neil
VIBE Manager
*All Is One*
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,577 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 25 August 2014

I booked as a treat for my 14 year old son. The room was tired with chipped paint, broken tiles in the bathroom and broken furniture. Really not somewhere that you should stay given all of the options in Chicago.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 26 August 2014
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience and quality room that so many of our guests have grown so fond of.

Cheers,
Erica O’Neil
VIBE Manager
*All Is One*
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
1 review
5 of 5 bubbles Reviewed 25 August 2014

Loved everything about my stay - The look of the hotel, the comfy bed, and the overall ambiance. Front Desk & Concierge were fantastic, and the Rock Shop staff was awesome as well. Can't wait to return!

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank baltimeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 26 August 2014
Dear Guest,

Thank you for the glowing review! I have shared your compliments with our team and we appreciate you sharing your compliments with everyone that visits TripAdvisor.

We look forward to welcoming you back soon.

Cheers,
Erica O'Neil
VIBE Manager
*All Is One*
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Lansing
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 August 2014

GREAT location! We stayed in the corner Premium room, for dollars more per night than a regular deluxe room we had a super large room with 2 windows in bedroom area and loved the window in the bathroom/shower... could actually open it so the steam would go out and you could see the mirrors when you got out to get ready! Super friendly staff! Clean room! Ping Pong table in the window in the lobby, fun for kids to play while waiting to check in or for your taxi to arrive. Loved that this room has a chaise and a chair and 2 small closets that we called a his and hers closet. 1 block to the start of Mag Mile, 1 block to the Gateway Cloud. Close to trolly PU, the subway, and the Water Taxi, bout 5 or 6 blocks to Navy Pier as well. TONS of restaurants nearby to eat at that I would recommend! Would def return and stay again!! We had 1 issue of a charge of a bottle of wine showing up on our bill but that was taken care of upon check out without any issues. Only thing I can think of that they could have improved on would have been possibly a 2nd bellman to work the door area and possibly a 3rd person to work the lobby front desk so calls could be answered and check out a tad quicker if calling it close to catch your train. But with my Many trips to Chicago, have learned to allow plenty of extra time for these things. Hard Rock was one of the 2 quickest ones to check in and check out and get our bags upon arrival after leaving them with doorman till it was time to catch our train! Highly recommend you won't be sorry!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank skinygyrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 26 August 2014
Dear Guest,

WOWZA thank you for the rockstar review! We're so happy to hear that you enjoyed all the delightful offerings of our hotel and that you'd highly recommend us for other guests.

We hope to welcome you back soon!

Cheers,
Erica O'Neil
VIBE Manager
*All Is One*
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 25 August 2014

We had the 2 bedroom 2 1/2 bath Angels and Kings Suite. It was terribly run down. Obviously not remodeled in many many years with some of the furniture broken, chipped and an overall grimy feel. Hey HardRock a little TLC is needed here desperately!!!

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Chitown_Traveler59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 26 August 2014
Dear Guest,

Thank you for taking the time to review your recent stay. We're so sorry to see that our space was not up to its usually high standards. I have shared this review with our Engineering team so that they can address the room quality issues and ensure that no guests feel the same way about their stay in this room.

Cheers,
Erica O'Neil
VIBE Manager
*All Is One*
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 22 August 2014

Love this Hard Rock & would def stay again; the amenities were very cool - without being too kitschy (which would have been very easy to do.) Interesting art, contemporary style... def a lot of fun. Breakfast was included with our stay, and it was great. Staff was lovely.

Location was superb! We were able to walk to many tourist attractions, but also a quick walk to the L train (we went to a Cubs game via it.) There are a lot of great attractions close the hotel & the concierge was very friendly in helping us with directions, etc.

Would absolutely stay again.

  • Stayed September 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JetSet1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 25 August 2014
Dear Guest,

What an amazing review! I'm so happy to see that you enjoyed our rockstar style and centrally located destination. I hope the Cubs got a "W" at the game you enjoyed!

We hope to see you again the next time you venture to the Windy City.

Cheers,
Erica O'Neil
VIBE Manager
*All Is One*
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
1 review
5 of 5 bubbles Reviewed 22 August 2014

I've stayed here, booked stays here for others, and recommend it to anyone looking for accommodations in Chicago. The location is great, the staff is friendly, the beds are impeccably clean and comfy, the bathrooms are sleek, and where else are you going to wait for an elevator and gaze upon a coat worn by – and a guitar played by – John Lennon? I also dig the soundprint carpets. Nice design touch, considering the property. I've stayed in a studio suite on a high floor with a great view and in a simple room on a low floor with no view. There were thoughtful touches throughout each. I appreciate all the attention to detail as well as the beautiful historic building.

  • Stayed August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank beth4158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, 25 August 2014
Dear Guest,

WOW! Thank you for the rockstar review! We're so happy to see that you experienced a unique and comfortable visit that rocked. We look forward to welcoming you to our hotel again soon!

Cheers,
Erica O'Neil
VIBE Manager
*All Is One*
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Chicago

Property: Hard Rock Hotel Chicago
Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Official Description (provided by the hotel):
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TravelUp, Southall Travel, Odigeo, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hard Rock Hotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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