My husband and I recently visited the Hard Rock Hotel in Chicago for a recent convention that was actually at McCormick Place. We chose the Hard Rock for its reputation as a cool, unassuming hotel. We made the right choice. We were greeted enthusiastically by Angelo and were given a suite on the 26th floor. However, it didn't take us long to figure out that something was wrong. There was a consistent noise that kept rattling every few seconds. I called the front desk and immediately the engineer came up to investigate the problem. He assured me he would speak to the staff member at the front desk and she would get back to me - sure enough the phone rang minutes later with the determination that our room was close to a mechanical room and sound would continue. I was not happy, but Claudia (at the front desk) did an awesome job of relocating us, ultimately to a beautiful Tower Suite and giving us several passes for the beautiful breakfast buffet at the China Grill restaurant. All the staff here were professional, friendly and helpful. Even though we were less than pleased at first, they made every effort to make our stay exceptional - Demetrius was terrific at helping us with our luggage and the housekeeping staff kept everything neat and clean - even bringing up a new blow dryer quickly as the one in our room was only blowing cold air.
I would highly recommend this hotel. It was a great location, not your usual stuffy city hotel and my husband loved the "Check In Rock Out" program where he had a Custom Les Paul guitar to play for the duration of our stay - I hope they expand this program to other Hard Rock Hotels as we will be going to the Hard Rock in Orlando in February and both my son and husband would love to participate in this program there as well.
Thanks for a great time - we can't wait to get back!!!!!!!
- Official Description (provided by the hotel):
- St. Jane celebrates the unique and uncommon, the curators and collaborators. Designed for those who are driven to build businesses and fortunes by tinkering and twisting tradition on its head. This Modern Maven is designing the new world that we live in. ... more less
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- Also Known As:
- Hard Rock Chicago
- Chicago Hard Rock Hotel
- Hard Rock Hotel Chicago