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“Great Decor, Very Noisy Rooms”

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Hyatt Place Chicago / River North
Ranked #51 of 188 Hotels in Chicago
Certificate of Excellence
Chicago, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Decor, Very Noisy Rooms”
Reviewed 3 June 2014

Hotels rooms were fresh and clean, and decorated in a modern style. Staff were friendly. Unfortunately I was on the second floor on a Friday and Saturday evening, and the noise coming from the street was loud and constant. I normaly am a deep sleeper, but this kept me awake.

  • Stayed June 2014, travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Paul Mr B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua S, General Manager at Hyatt Place Chicago / River North, responded to this review, 12 June 2014
I'm disappointed to hear that you had a less than restful stay. I would love for you to give us the opportunity to deliver the experience you deserve. I suggest a room facing the building center, which will forfeit a view, but provide a much more tranquil experience. Please contact me prior to your next arrival.

Sincerely,

Joshua Schreib
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (218)
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English first
Alabama, United States
1 review
Reviewed 3 June 2014

We had an excellent stay. The service was great and the staff friendly and knowledgeable. The traffic and fire station was a little noisy, but not too bothersome. The breakfast area was small but the food was really good. I would stay here again.

  • Stayed May 2014, travelled with family
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Review collected in partnership with Hyatt Hotels

Helpful?
Thank Patti S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua S, Manager at Hyatt Place Chicago / River North, responded to this review, 12 June 2014
Greetings Ms. Patty,

I'm delighted to hear that you had an excellent stay. I apologize if breakfast was very busy during your stay. We do allow guests to bring breakfast to the room if they desire, and that may be a great option for your next visit. Thanks for the feedback.

Josh Schreib
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tempe, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

We stayed for 6 nights on our recent family vacation and the staff and management were excellent. Thought we got off to a rough start when we found out our room was not available the first night due to another guest's extended stay, Management responded quickly to our request for compensation by not charging for the first night and placing us in a room with a beautiful view of the City skyline from the 16th floor looking south towards the Willis Tower! The staff also accommodated our needs without exception including when we had leftover dinners 2 nights from the great restaurants nearby like Maggiano's and Geno's East in the breakfast lounge. We also could not have had better service from the Bellman Dwayne and Kwantel when we needed transportation or directions to the local attractions we had on our schedule and our return the the airport. Keep up the Great Service Hyatt Place!

Room Tip: We suggest room on the south side on the upper floors for the best views.
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  • Stayed May 2014, travelled with family
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Helpful?
1 Thank Rick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua S, Manager at Hyatt Place Chicago / River North, responded to this review, 12 June 2014
Greetings Rick,

I extend my sincere apologies for the snafu during your arrival. I am pleased we were able to redeem ourselves, and I thank you for the opportunity to do so. I will give Dwayne and Kwantel a big pat on the back for delivering such purposeful service to you and your family.

Sincerely,

Joshua Schreib
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chciago, United States
1 review
Reviewed 2 June 2014

couldnt have asked for a more perfect get a way. great city locatoin, comfortable beds, very clean facility. Valet parking just a couple dollats more and very convenient. I recommed you look into valet. Perfect evening. thank you!

  • Stayed May 2014, travelled with friends
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Review collected in partnership with Hyatt Hotels

Helpful?
Thank Vernelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua S, Manager at Hyatt Place Chicago / River North, responded to this review, 12 June 2014
I'm delighted to hear you had a great stay. I will be sure to share you feedback with the valet managers. We hope to see you again so we may deliver another great stay.

Kindly,

Joshua Schreib
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2014

Exceptional facility and service. Must be new hotel, but staff also take great care of it. Have never had a cleaner room...Tatyana deserves special mention. Stayed at the Aloft around the corner as well during same trip and although I prefer starwood (SPG) rewards, the hotel did not measure up to Hyatt's quality of rooms.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Katerina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua S, Manager at Hyatt Place Chicago / River North, responded to this review, 12 June 2014
Greetings Katerina,

Thank you for taking the time to mention Tatyana's eye for detail. Her care for our rooms makes such an impact on the guest, an aspect many people take for granted. We certainly appreciate all she does, and that you took the time to notice. We hope to welcome you back as our guest very soon.

Regards,

Joshua Schreib
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2014

Beautiful Hotel and right in the middle of everything. Great place to stay, the staff was friendly and a.m. breakfast skillet was very good compared to most other places we have stayed. We will definitely choose this hotel again.

  • Stayed May 2014, travelled with family
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank 621tammiez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua S, Manager at Hyatt Place Chicago / River North, responded to this review, 12 June 2014
Thank you for choosing the Hyatt Place. We're very pleased to hear you will be staying with us again. Thank you for being our guest.

Sincerely,

Joshua Schreib
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynnwood, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

Location was perfect and the staff was fantastic. We were able to forgo the use of a car and walk everywhere, which is a real luxury in Chicago. The staff was helpful at every turn and we could have been more satisfied with our stay. I'm continually impressed with the Hyatt Places that I've stayed at all over the country and many times prefer them to many standard Hyatt locations!

  • Stayed May 2014, travelled as a couple
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    • Cleanliness
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Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua S, Manager at Hyatt Place Chicago / River North, responded to this review, 12 June 2014
Jason,

I'm glad to hear that you enjoy your visits to Hyatt Place hotels. We always recommend to our guests to avoid renting a car or driving if they don't need to leave the city limits due to our convenient location. We are just 5 blocks from public transit with access to both airports, as well as having over 150 bars, restaurants and venues within a five block radius of the hotel. Please come see us again the next time you are in Chicago.

Sincerely,

Joshua Schreib
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Chicago / River North

Property: Hyatt Place Chicago / River North
Address: 66 W Illinois St, Chicago, IL 60654-4805
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #51 of 188 Hotels in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Chicago / River North 3*
Number of rooms: 212
Official Description (provided by the hotel):
NEWLY-RENOVATED! The Hyatt Place Chicago River North is a unique 16-story hotel in found in downtown Chicago's trendy River North neighborhood featuring Ema, one of the most anticipated restaurant openings in Chicago. Our newly-renovated lobby offers free superfast WiFi and the perfect space to hang out and enjoy a handcrafted cocktail from Ema. The beautifully-appointed guestrooms feature the Hyatt Grand Bed, free WiFi, 42" LCD TVs and separate living space to work or relax. Our River North hotel is located within walking distance of the Loop business district, iconic Navy Pier, famed Magnificent Mile shopping, Theater District and beautiful Lakefront. ... more   less 
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