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Fairfield Inn & Suites Chicago Downtown/River North
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Reviews (900)
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All reviewsfire stationbreakfast staffriver northfire departmentfront deskthe breakfast areaprovide ear plugsillinois stgreat locationlight sleeperdirectly across the streetfree breakfastfloor facingbreakfast was deliciouswithin walking distancenavy pierself parking
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Reviewed 7 March 2014

We stayed FRI 2/28 - SUN 3/2 for pleasure. As a Marriott Gold Elite member they upgraded us to a nice studio on the 6th floor. The location is ideal if you are looking for nightlife, restaurants, and things to do. You really are in the heart of everything. The hotel is fairly new and is NOT a typical Fairfield Inn. This hotel is nicer than some full-service Marriott's I have stayed in over the years. The FREE breakfast on the second floor is a great value as the food is pretty good. The staff at the front desk is helpful, friendly, and really goes out of there way to make you feel at home. This is one of the best kept secrest in Chicago as far as bang for your buck.

Room Tip: Ask for an upgrade if you are a Marriott Gold Elite member.
  • Stayed: February 2014, travelled with friends
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Thank Samuel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this reviewResponded 8 March 2014

While you may think we are a best kept secret, thank you for spreading the word and adding to our online reputation! It is always nice when we can make an impact on our Marriott Rewards members who have countless other hotel experiences to compare us to, so thank you for recognizing that we are not your typical Fairfield Inn. We look forward to seeing you back sometime soon!

Sincerely,
Matt Noonan, Front Desk Manager

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Reviewed 4 March 2014

had to make a quick trip to chicago and ended up staying at this property. was quite impressed with this newer property. great location. easy walking distance to michigan ave. and much of downtown. check-in was quick and very efficient. rooms are spacious, clean, and very well appointed. bed was quite comfortable and there was a very usable work space. self parking is about two blocks away which is a bit of an inconvenience but at the end of the day is ok. super excercise room. really enjoyed this property and would stay here again.

  • Stayed: March 2014, travelled with family
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Thank jon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this reviewResponded 6 March 2014

Thank you for taking the time to review our property! I am very glad to hear that you enjoyed your stay here and that you would return in the future. We do offer unlimited in and out privileges for our valet service should that interest you for your next visit!

Regards,
Matt Noonan, Front Desk Manager

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Reviewed 3 March 2014

I have stayed at this hotel twice. Both times was to stay in Chicago for a special event. In December 2013 we stayed to go to House of Blues for a concert. It was a nice short walk to the House of Blues from the hotel. The second time was in March of 2013 to go to Phantom of the Opera. It was well within walking distance again to the theater and the new Gino's East. I will stay at this hotel again when staying in Chicago. The staff is nice and always helpful. The hotel is clean and I have always been happy with my room.

  • Stayed: March 2014, travelled with family
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Thank Jenfoxj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this reviewResponded 4 March 2014

Fantastic! Glad you have enjoyed your stays with us, thank you for being a loyal guest, and we look forward to your return!

Sincerely,
Matt Noonan, Front Desk Manager

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Reviewed 3 March 2014

Live in the Chicago suburbs and stay downtown occasionally with the wife on nights of work events and such. This is the only category 5 Marriott left in downtown Chicago, though I hear that it is going to 6 soon. I am disappointed with Marriott for "upping" the categories on many of their hotels. The rewards credit card gives me a free night at a level 1 - 5 and now that will not even get me one night in Chicago going forward? Anyway, back to the review. At check in, staff was very courteous and gave me an "upgrade" on the room on a Saturday night. The room was quite large with a separate sitting area, a couch, 2 TVs, etc. The views are nothing to speak off, looked into an alley for the most part. Room was clean, updated, comfortable, quiet. Had breakfast on the 2nd level. It is the largest free breakfast setup I have ever seen! Lots of people but I was amazed at how well the staff kept up with demand. Valet parking is expensive ($62) but probably market price for the area. We used SpotHero app on iPhone to park at parked nearby for $26. Location of this hotel is awesome for restaurants and clubs. My company had an event at Underground and it was next door! Also had dinner at RPM (Italian) next door and it was fantastic. There are several top notch restaurants within 2 blocks (e.g. Maestro's, Frontera Grill, RPM, Sullivans). All in all, this hotel is as nice as the other Marriotts in the River North area and you should not pay more to stay at the others.

  • Stayed: March 2014, travelled as a couple
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Thank ChicagoTraveler80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this reviewResponded 4 March 2014

Thank you for choosing our hotel for your trip into the city and for taking the time to review our hotel! Nothing is official that we are moving to the Category 6, however that is the plan that Marriott International has shared with us and we want to give all of our guests proper notice should those plans actualize. I also want to thank you for commending our breakfast team on their efforts in keeping up with the masses - some mornings it seems impossible, however they continue to keep up with the demand with smiles on their faces! Hope we get to see you back again sometime soon!

Sincerely,
Matt Noonan, Front Desk Manager

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Reviewed 3 March 2014

I stayed at this hotel for just one night using Marriott Rewards points. I found the stay to be pleasant and didn't encounter any issues. The staff I spoke to was friendly and helpful. Breakfast was slightly more than standard issue for a Fairfield Inn. The hotel is newer, so the updates are much appreciated. My room had a large bathroom with a quasi-living room set-up and a great view of the city. The only negative I found was what they advertise as "on-site" parking is actually 2 blocks away in a parking garage attached to the Springhill/Residence Inn Marriott properties. Not a big deal, just a little misleading.

  • Stayed: February 2014, travelled as a couple
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Thank bretts11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this reviewResponded 4 March 2014

Thank you for adding to our online reputation with such a positive review! I am happy to see that you enjoyed the staff and the amenities provided, however I am concerned about the misleading information you discovered. If you would be so kind to contact the hotel at 312-836-1700 or email me at matthew.noonan@whitelodging.com and share where you found a description of on-site parking as we only do offer off-site and valet as stated on our Marriott website. Glad to see that it did not significantly affect your stay, however we want to make sure it doesn't impact any of our future guests as well!

Sincerely,
Matt Noonan, Front Desk Manager

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