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“Had a great stay, with very friendly staff”

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Fairfield Inn & Suites Chicago Downtown/River North
Ranked #16 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Schenectady, New York
Level Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Had a great stay, with very friendly staff”
Reviewed 8 June 2014

We stayed several days visiting our daughter and touring Chicago. The hotel was excellent. Room was good sized, new, with nice amenities. Full breakfast was included, of course. The staff was exceedingly helpful. They knew our names after the second day and were always offering help. When there was a mistake in the bill, they fixed it right up and apologized. I've rarely been treated this well by staff, and it's especially impressive in that I was using Marriott points and they hotel wasn't getting any money from us.

It's also a great location: three blocks from the Miracle Mile and the Riverwalk, and not much further from Navy Pier (which is a tourist trap). L lines are a couple of blocks to get you elsewhere, plus there are buses nearby.

Green Features: Only will change towels if you ask for it and use environmentally friendly utensils in their breakfast.
  • Stayed June 2014, travelled with family
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Helpful?
Thank RealityChuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 9 June 2014
Thank you for the excellent review! As a seasoned Marriott traveler we very much appreciate the kind words as we know that you have countless other experiences to compare us to. While you may have been using points for your stay, that just shows your loyalty to our hotels and we thank you for that. Hope to see you back soon!

Sincerely,
Matt Noonan, Front Desk Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Roswell, Georgia
Level Contributor
167 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 7 June 2014

Checked in after a quick taxi ride from Midway Airport. Upgraded me to a corner room with two Queens, coach and working area. Frontdesk staff was friendly upon arrival and even friendlier upon departure. Breakfast as the Fairfield Inn standard fare... nothing to rave about but enough to satisfy. Will return when/if back in the area for business

Room Tip: Room 738. Great room. Not the best views, but lots of extra space.
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  • Stayed June 2014, travelled on business
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Helpful?
Thank radarcessna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 8 June 2014
Thank you for the excellent review! Glad we were able to make your quick trip to Chicago an easy and comfortable one and we look forward to seeing you back soon.

Sincerely,
Matt Noonan, Front Desk Manager
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Peoria, Illinois
1 review
Reviewed 6 June 2014

This hotel is very nice and while the rooms aren't very large, are very efficient. Appreciate the cleanliness of the room and the prompt and friendly service from the front desk. My room was on the fifh floor above an alley, which would get loud at about 4:30 in the morning when the garbage and recycling was picked up. i would recommend trying to stay on a higher floor. This is a great location. About 1/2 a mile from Michigan ave. 1 mile from Willis tower. Not quite as convenient as hotels on Wacker, but a more affordable alternative.

Room Tip: Request a higher floor room due to street/alley noise.
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  • Stayed June 2014, travelled on business
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Helpful?
Thank jon w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 7 June 2014
Thank you for the review and for taking the time to email me with more detailed feedback, much appreciated! The mission of our hotel is to be the cleanest and friendliest hotel and I am so happy that both of these things rang true during your stay. We look forward to seeing you back soon!

Sincerely,
Matt Noonan, Front Desk Manager
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Cocoa Beach, Florida
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 June 2014

To begin, we agree with all the positive things others have stated in their reviews. Great locations, close to restaurants and public transportation. Our stay was for five nights with a room on the 12th floor facing the fire station. Yes, you will hear the fire trucks from time to time but, in our opinion, this was a minor annoyance. You will only hear the sirens and this will last for about 20 to 30 seconds, you will not hear the air horns, which are used when fire trucks are struck in traffic, which are in most places in the downtown area. We used to live at 400 N. LaSalle, about one-half mile from this hotel. The noise from fire trucks was much, much worse over there, as it is in most areas of downtown Chicago.

Whenever in Chicago we plan to stay at this hotel and would recommend the hotel to others. A few suggestions. For inexpensive dining try the Corner Bakery. For inexpensive dining and people watching try the Eataly.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank LarK68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 2 June 2014
We very much appreciate you taking the time to add to our online reputation, and I am so happy that you brought up the Chicago Fire Department. You are downtown, you will hear some noise, but I am glad that this did not diminish your experience with us. We look forward to seeing you back again sometime soon and thank you again for the excellent review!

Sincerely,
Matt Noonan, Front Desk Manager
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Alpharetta, Georgia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 May 2014

My daughter and I spent the weekend in Chicago before our annual visit to my mother in Milwaukee. At check-in, we were offered an upgrade to a Junior King suite at no extra charge. Our 12th floor room was clean, bright and spacious, and was equipped with a small refrigerator, microwave and large bathroom with a 5' shower. The fold out couch and bed were very comfortable, and the complimentary breakfast was excellent. Fresh scrambled eggs and sausage each day, with plenty of fresh fruit, cereals and breads to fill everyone's desires. The location was very convenient to the Loop, Magnificent Mile, and all downtown attractions. I highly recommend this property!

Room Tip: Request upper floors
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  • Stayed May 2014, travelled with family
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Helpful?
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 2 June 2014
Thank you for the excellent review and recommendation! Glad to see that you and your daughter were able to enjoy a quick stop at our hotel and that our staff was able to make such a positive impression. Hope to see you back soon!

Sincerely,
Matt Noonan, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
muskegon michigan
Level Contributor
2 reviews
Reviewed 29 May 2014

We stayed at the Fairfield Inn for three nights this past weekend. Overall this is a very nice hotel. The staff is very friendly and helpful. The location is great for walking and biking. Their breakfast was really god with many choices. Our room was really large and the showers were extra nice.
But there is one glaring problem. We were on the third floor, and right below us is a nightclub called Underground. Starting around midnight this place is just LOUD. The bass is beating until 4am. Then the people start leaving, drunk and loud. Sleeping through this is just not possible. If you stay ask for a high room, and bring ear plugs.

  • Stayed May 2014, travelled with friends
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Helpful?
Thank mark88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 2 June 2014
Thank you very much for taking the time to review our hotel and I am happy that you were completely satisfied with the service and location of our hotel! We are in a very busy part of Chicago which draws crowds at all hours of the day and night, All of our standard king rooms are in the rear of the hotel and tend to be much more sheltered from the hustle and bustle!

Regards,
Matt Noonan, Front Desk Manager
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Seattle, Washington
Level Contributor
3 reviews
Reviewed 28 May 2014

My husband and I have an excellent experience with our stay at Fairfield Inn on Memorial weekend. The staffs at the front desk and the canteen are all very friendly, helpful and excellent attitude; greeting us every time we returned to the hotel. Especially Ms. Danielle took extra steps to assist us in every way. We did appreciate her help! We will definitely recommend Fairfield Inn to our friends.

  • Stayed May 2014, travelled with family
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    • Cleanliness
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Helpful?
Thank Catherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 4 June 2014
Thank you for the excellent review and for recognizing Danielle's amazing customer service! We are very fortunate to have a dedicated team here at the Fairfield and she is no exception. Thanks to numerous excellent reviews like yours, we were awarded the Certificate of Excellence in 2013 our opening year, so thank you very much for continuing that trend now in 2014. Hope to see you back soon!

Sincerely,
Matt Noonan, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Chicago Downtown/River North

Property: Fairfield Inn & Suites Chicago Downtown/River North
Address: 60 W Illinois St, Chicago, IL 60654-4805
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #16 of 188 Hotels in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fairfield Inn & Suites Chicago Downtown/River North 3*
Number of rooms: 180
Official Description (provided by the hotel):
The Fairfield Inn & Suites Chicago Downtown/River North is a newer LEED-Certified Marriott hotel in downtown Chicago. Located in the trendy River North neighborhood just north of the Loop, this unique hotel offers full-service amenities at the Fairfield value. Enjoy free breakfast, property-wide WiFi, modern furnishings and high-tech amenities. Surrounded by the city's best restaurants and nightlife, our Chicago River North hotel is also within walking distance to Navy Pier, Magnificent Mile shopping, Millennium Park and Lake Michigan. Self and Valet parking is available (fee) and along with nearby convenient CTA and Union Station trains. ... more   less 
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