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“Only for partiers”

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Fairfield Inn & Suites Chicago Downtown/River North
Ranked #15 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Shaker Heights, Ohio
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Only for partiers”
Reviewed 6 July 2014

The hotel and staff were nice, no complaints on that front. However, from 1am until 3:30 am there was nothing but honking, laughing, yelling and fighting on the street outside the hotel. There must be nightclubs around the corner or something. One wall of our room was entirely windows so there was no way you could sleep through it. I had three teenage boys with me who were exhausted so if they couldn't sleep through it no one could. Only stay here if you are going to stay up until 3 am because at $250+/night, to not get sleep is a disgrace. If you need to get sleep, go somewhere else. On top of that, we were just blocks from the freeway which I knew ahead of time and was counting on to get to where we needed to be on time the next day. I paid $62 + tip to valet park and when we were leaving the parking valet gave me directions to the freeway, which agreed with what I already knew. Well you couldn't get to the freeway at the entrance close by due to a massive road contraction project. It took me nearly 30 min to get on the freeway and I was late to where I needed to be. For what you pay to valet park, the hotel and it's valets need to be on top of that. Really really second rate service in that regard.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maureen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 7 July 2014
Thank you for taking the time to review our hotel. While I am pleased that you were completely satisfied with the hotel, staff, and location, I am disappointed that you did not enjoy your stay overall. While our location is prime to get around the city, we are in the hottest neighborhood in Chicago that is bustling day and night. All of our standard king rooms are in the rear of the hotel and tend to be much more sheltered from the city noises. While we did have a quick directional guide to avoid the highway ramp closures at the front desk, I apologize if the valet representative that you spoke with was not aware of the construction that was taking place that weekend. I do hope that you will allow us the opportunity to provide you with a more restful stay sometime in the future and thank you again for choosing out hotel.

Sincerely,
Matt Noonan, Front Desk Manager
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757 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
2 reviews
Reviewed 6 July 2014

Excellent location in downtown Chicago. Rooms are spacious with nice views.
Staff are friendly & very helpful.
Overall convenient. It was the first time for me to stay @ Marriott Fairfield. I will surely consider more Fairfield stays in the future.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tareq D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 6 July 2014
Thank you for taking the time to share your feedback about your recent stay with us! Glad that you enjoyed yourself and we certainly hope that you will consider us again in the future!

Sincerely,
Matt Noonan, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level 5 Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 July 2014

We needed to make an unexpected trip to Chicago, and were finding our usual choices booked. We finally found a King size room here, and we were very pleased with our accommodations. It was spacious, clean, and had a small fridge for our water bottles. We especially liked the roomy and bright breakfast area on the second floor. After we saw it, and found out there were many decent breakfast choices, we cancelled our plans to go in search of breakfast elsewhere. Though we personally found it too far to walk to our intended destination, the River North location was convenient to lots of trendy shopping and eateries. Bottom line...we were satisfied in all aspects.

Stayed June 2014, travelled with family
Helpful?
Thank siroglethorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 6 July 2014
No complaints is the way we like it! Thank you for taking the time to add to our online reputation and I am very pleased to see that you enjoyed your stay with us. Perhaps moving forward we could be your new "usual choice" whenever you need to stay a night in Chicago!

Sincerely,
Matt Noonan, Front Desk Manager
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Charlotte, North Carolina
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed 2 July 2014

I think it's one of my most favorite stays in Chicago. The staff made all the difference...friendly, very professional, helpful. From the front desk to the valet, all A+. It's squeaky clean, convenient, great breakfast, etc etc etc. The room was small but all I needed. Was very happy. Will definitely return. Thanks gang.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjroctober
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 3 July 2014
Thank you for the excellent rating, much appreciated! The mission here at the hotel is to be the cleanest and friendliest and I am glad to see that we executed on both fronts during your stay. Glad to hear that you would return to us and we hope that is sooner rather than later!

Sincerely,
Matt Noonan, Front Desk Manager
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Atlanta, Georgia
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 1 July 2014

This hotel was in an ideal location...right in the heart of the city! We walked everywhere and there are two Metro stations nearby. The only thing that isn't the best is it is across from the Chicago Fire Department so we did hear a few fire trucks during our weekend stay, but the staff and hotel were still above par and I would recommend this place to anyone. I was traveling with my mother for her 66th birthday and the concierge gave her a birthday cupcake! The staff was very friendly and helpful with any questions we had and always had suggestions for places to go whether it be for dinner or for sightseeing.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna Beth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 3 July 2014
What a very kind review, thank you for taking the time to add to our online reputation! Our staff takes a lot of pride in the service and accommodations that we provide, so thank you for taking the time to note that. Happy birthday again to your mother and we look forward to seeing you back sometime soon!

Sincerely,
Matt Noonan, Front Desk Manager
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Friendswood, Texas
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014

For the good points: We were enthusiastically greeted by Matthew the front desk manager. He made sure we were comfortable in our room. The room was great if you are traveling with children or teens. We had a separate area with sofa/sleeper, desk and tv. The other side of the room had 2 queens size beds, tv, micro, & fridge. The beds were ok not too lumpy yet. Although upon arrival we only had 3 bath towels for 4 people we called and they sent more towels up instantly. Any time we needed anything they were quick to respond. Great location close to many great restaurants, shopping and within walking distance to many attractions. Also, metro line close by. We loved that mass transit system is so easy to use. We bought a transit pass and used it all day for metro & bus. The breakfast staff was very friendly and helpful. The breakfast was good even though they served the same thing every morning. You had eggs, sausage, make your own waffles, fresh fruit, yogurt, hot oatmeal with nuts, cinnamon, brown sugar etc, cereals and breads. Security to rooms was good as you had to have your key to get the elevator moving.

Now for the minor bad points: Even on the 12th floor you could hear the firetruck sirens - but only time it was a problem was on Saturday night. The rest of the time it was not bad at all. We opted to park our own vehicle. The parking fee was a bit steep, but we had in and out privileges. Just let the hotel know you want to park it yourself and they will provide you with a card to get into the garage. It was just 1 block over. There was not alot of room in the bathroom to store toiletries, etc. It is so easy to have built in shelves below the sink or have shelves built in on either side of the mirror, When you have 4 or max 5 people in a suite you need lots of room on the vanity or selves or hooks in bathroom! Also, the door had a gap of about 1/2 inch at the bottom that let in light from hallway and noise from the hallway. I know they slip you an invoice the night before your departure but you don't need that big of a gap on the bottom of the door.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oralia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 23 June 2014
Thank you very much for the kind review! It was a pleasure meeting you and your family and I am happy that you were able to enjoy your stay here in Chicago. Some nights are definitely busier than others when it comes to the Chicago Fire Department, however I am glad that the noise did not significantly impact your stay and that you still enjoyed your stay. Hope to see you back soon!

Regards,
Matt Noonan, Front Desk Manager
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Ishpeming, Michigan
Level 4 Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 June 2014

This new Fairfield Inn offers the current, typical Marriott offerings of up to date decor, a fairly complete free breakfast, etc. The rooms are adequate in size, though not huge; the bathroom is quite large and very, very nice. The staff is exceptional, and the LOCATION is what makes this a winner. Easy access to the subway, freeways via the Ohio/Ontario connector, walk to either the Michigan Ave. shopping area OR the Loop - the location is simply ideal. There are really great restaurants nearby, like Star of Siam (Thai) or Shaws Crab House (seafood) as well as the Bloomingdales Home Store, and POSH - it goes on and on. The lower floor rooms have limited, or no views - so ask about a higher floor room that clears the nearby low buildings if this is an issue to you. I used to live in this area so I would rather be out and about than to be looking out the window, but who doesn't like a view?

Someone who works in the hospitality industry in Chicago asked what were any downsides to this property. After consideration, I'd have to say that the lighting in the coffee bar area in our room was poor, and only one coffee and one decaf single cup packet were provided, and there were 2 of us. I asked at the desk and more coffee was placed in the room while we were out. That's it. Nothing else to complain about.

Room Tip: South facing rooms will will have a nice, sunny view BUT WILL ALSO look over a busy fire station, so...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidaA8744CK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, 23 June 2014
Thank you for the excellent review and recognizing our staff here! We have a dedicated group of true hoteliers that are here to make sure that you enjoy your time in Chicago and I am very happy that you were able experience that. Thank you again for choosing our hotel and we look forward to seeing you back sometime soon!

Sincerely,
Matt Noonan, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Chicago Downtown/River North

Property: Fairfield Inn & Suites Chicago Downtown/River North
Address: 60 W Illinois St, Chicago, IL 60654-4805
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #15 of 190 Hotels in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fairfield Inn & Suites Chicago Downtown/River North 3*
Number of rooms: 180
Official Description (provided by the hotel):
The Fairfield Inn & Suites Chicago Downtown/River North is a newer LEED-Certified Marriott hotel in downtown Chicago. Located in the trendy River North neighborhood just north of the Loop, this unique hotel offers full-service amenities at the Fairfield value. Enjoy free breakfast, property-wide WiFi, modern furnishings and high-tech amenities. Surrounded by the city's best restaurants and nightlife, our Chicago River North hotel is also within walking distance to Navy Pier, Magnificent Mile shopping, Millennium Park and Lake Michigan. Self and Valet parking is available (fee) and along with nearby convenient CTA and Union Station trains. ... more   less 
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