I will start off by saying that I was hoping and anticipating to rate this property 5 stars before we arrived because of all of the great reviews. We were off to a great start upon arrival when Elliott greeted us at the door, addressed us by name and assisted us with our luggage. He was so kind and helpful. We booked a club level room and took the elevator up to check in. Michele assisted us and showed us the club level and to our room and she was pleasant.
As others have mentioned, the rooms were gorgeous with a spa like feel. They are so relaxing and clean and the shower is amazing. We were very pleased with the look.
A few items to note (not necessarily all negatives but we have stayed at a lot of 5 star hotels so a few things we noticed).
Club Level: There is no special key/security to get to club level (or any floor for that matter) as in most hotels. This was a little disturbing as anyone could essentially get in the elevator and take advantage of the club level amenities. Sometimes there was not even a staff member sitting at the club level check in desk and there was no one monitoring room keys etc...which seemed a little odd.
Room: The curtains are not automatic, there is no TV in the bathroom, there is a switch on the bathroom wall with a seek button that appears to be a radio but is just a volume control for the bedroom tv (seek button does not work). There is no iPod/iPhone doc in the room but there is a Bose stereo. The stereo had instructions to hook up with Bluetooth but it did not work with our iPhones or iPad and when we called about it they were not sure why it wasn't working. The sheets on the bed were quite stiff and not very cozy although the mattress was okay.
Spa: Very beautiful facilities and a nice gym. Upon check in to the spa/gym I mentioned to a worker at the spa desk that I would like spa shoes and a robe so I could take advantage of the sauna, steam room etc..He assured me that these were in the locker room already. Well, I went through 20 (yes at least 20 lockers of the 40+) and no luck. So I walked back up to the front desk and asked for assistance. The man assured me that someone would meet me back in there to assist me. I stood around for at least 5 minutes and not a spa attendant in site. I finally asked another spa guest where she got her spa shoes and she said the front desk. I went back to the front desk for the THIRD time and he finally had the woman who was standing with him the entire time walk back with me to unlock the closet with the shoes.
Laundry (3 items pressed complimentary on club level): I had a brand new dress with tags still attached that I sent for the complimentary touch up. The dress was returned to me because they said there was a stain on it and they could not press it. When I sent the dress up it was 100% in perfect condition and when they brought it back it had a huge oil/grease looking stain on it. I was so upset as this was my NYE dress! We let an attendant on the club level know this stain was NOT from us and he was so kind and nice. Later his boss (Michele) approached us in the club level to say she could send it out for dry cleaning but that the stain wasn't their fault and that maybe I bought it that way and had the nerve to ask if there was anything else I could wear. This was honestly insulting. Luckily the dry cleaning worked and the stain came out. But I would not trust my clothing with their laundry services again.
Bottom line, I would consider giving this hotel a second chance because of the beautiful property and some of the employees. However, I would expect the amenities and service to be improved to meet to levels of a 5 star resort.
- Official Description (provided by the hotel):
- Conveniently located downtown in a landmark building designed by renowned architect Mies van der Rohe, luxury hotel The Langham, Chicago is just minutes away from the boutique-lined boulevards of Chicago’s retail hub and within walking distance to many of the city’s premier tourist sites. ... more less
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