Seems like every one of the staff we encountered wanted to be tipped but offered no real service.
Ex: Doorman - "Welcome. Front desk is on the 2nd floor." But no offer to help with the bags??? Or to find a bellman?
Furnishings were nice. Location was nice.
But we were awakened 5-6 times at night due to loud sirens and street noise below.
Do they really not have double/triple pane windows in this hotel to block out noise?
Had to wait 10 minutes at check-in since they only have 1 person on duty at reception despite no one in line in front of us and at the appointed check-in time?
Next time will stay elsewhere so we can get some sleep. The Langham does not grasp the concept of 5 Star or even a decent level of customer service.
- Official Description (provided by the hotel):
- Conveniently located downtown in a landmark building designed by renowned architect Mies van der Rohe, luxury hotel The Langham, Chicago is just minutes away from the boutique-lined boulevards of Chicago’s retail hub and within walking distance to many of the city’s premier tourist sites. ... more less
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