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“Excellent Stay”

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The Langham, Chicago
Ranked #3 of 191 Hotels in Chicago
Reviewed 5 July 2014 via mobile

My friend and I stayed at this hotel for 3 nites in May.
We are greatly impressed by the services provided the staff. They are polite, efficient & professional.
The room is great, with high standard.
The location is good too, so is the view from the room.
We enjoyed our stay very much

  • Stayed: May 2014
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Thank Doreen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,057 - 2,063 of 2,665 reviews

Reviewed 3 July 2014

We stayed at this hotel for my husband's birthday and splurged for the club level which was great. All of the staff were incredible and we could not have asked for a thing. The room was great and the location could not be better. We walked to every thing including restaurants. For a special event, it was wonderful.

  • Stayed: June 2014, travelled as a couple
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1  Thank KR5984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Whether you live in or are visiting Chicago, this is the finest accommodation in any category you could enjoy. No, not enjoy, relish. This Langham is far and away above any rival(Trump, Four Season, Ritz, Peninsula). All hospitality personnel are professionals. It is their career and they are the best. Bell, wait, housekeeping, spa, butler..all the best you have ever met.In the world.
Enjoy. Don't wait. Rates are great(for now) Try the Travelle, Chuan Sp Clun Lounge,. The rooms are without equal anywhere.!!!

  • Stayed: July 2014, travelled as a couple
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1  Thank Sitnwait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Overall a good experience. Thought customer service could have been better for a 5 star rating. The room was the best part of the experience although we found out we had no shampoo at the wrong time. I can't afford to stay at a place like this all the time so for our 10 year anniversary we booked an express deal on an alternative site. Was a little disappointed that the special occasion was not acknowledged, maybe because I booked on Priceline?...all in all the room was special customer service was not 5 star like I would have expected.

Stayed: June 2014, travelled as a couple
4  Thank Rocco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

Seems like every one of the staff we encountered wanted to be tipped but offered no real service.
Ex: Doorman - "Welcome. Front desk is on the 2nd floor." But no offer to help with the bags??? Or to find a bellman?
Furnishings were nice. Location was nice.
But we were awakened 5-6 times at night due to loud sirens and street noise below.
Do they really not have double/triple pane windows in this hotel to block out noise?
Had to wait 10 minutes at check-in since they only have 1 person on duty at reception despite no one in line in front of us and at the appointed check-in time?
Next time will stay elsewhere so we can get some sleep. The Langham does not grasp the concept of 5 Star or even a decent level of customer service.

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  • Stayed: June 2014, travelled as a couple
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5  Thank spf1268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamChicago, General Manager at The Langham, Chicago, responded to this reviewResponded 4 July 2014

Thank you so much for sharing the details of your stay, and I do apologize for the lack of prompt attention upon arrival and the unfortunate noise experienced during the night. Fortunately, these are rare occurrences—I do hope you will return to experience our usual high level of luxury service and create far more pleasant memories.

Sincerely,
Bob

Robert Schofield
Managing Director
The Langham, Chicago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

Our last trip to Chicago in 2009, we stayed at the Trump, which is a fantastic hotel. This time we stayed at the new Langham, literally across the street. I have been a life long devotee of Four Seasons but the Langham has outdone them and at a cheaper price. The hotel is beautiful, the room gorgeous with every luxury imaginable and the staff beyond compare. Every time we passed someone, from manager to maid, we were greeted with a genuine smile and inquiry as to how we were enjoying our stay and if there was anything they could do for us. There is an uber-cool lounge and we had breakfast at the Travelle Restaurant and it was superb. The fitness center was top-notch as well and the location is in the middle of the action, as easy walk to Millennium Park and the Miracle Mile.

  • Stayed: June 2014, travelled as a couple
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2  Thank pjsokal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

I would rate my experience at this hotel as a five star experience. I was greeted very professionally when I first walked through the door. Any questions I had about directions or places to visit while I was in town was answered very thoroughly. The room had a great view of the city, and the maid service was top notch. I recommend this hotel to anyone traveling to Chicago.

  • Stayed: June 2014, travelled with friends
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1  Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Langham, Chicago

Address: 330 North Wabash Avenue, Chicago, IL 60611-3586
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 191 Hotels in Chicago
Price Range: £232 - £477 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Langham, Chicago 5*
Number of rooms: 316
Official Description (provided by the hotel):
Conveniently located downtown in a landmark building designed by renowned architect Mies van der Rohe, luxury hotel The Langham, Chicago is just minutes away from the boutique-lined boulevards of Chicago’s retail hub and within walking distance to many of the city’s premier tourist sites. ... more   less 
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