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“Spectacular”

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The Langham, Chicago
Ranked #2 of 190 Hotels in Chicago
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Spectacular”
Reviewed 28 July 2014 via mobile

Just returned from a 3 night stay. This is by far the nicest hotel we have ever stayed in eking out The Bellagio. We had a grand king room on the 5th floor. The room was gorgeous. There were 2 downfalls...view of rooftops outside window and bathroom could use a bit more privacy. Pillows were a little soft for me, but these are minor details.

The evening maid service was a pleasant surprise upon our return from Wrigley Field. They leave a light on, slippers next to the bed, and complimentary water. Our housekeeper left us notes under the door a couple of times too.

At the heart of this hotel is the staff. Everyone was polite, and welcoming. I cannot say enough good things about Temo at the concierge. He was one of the most affable people at the hotel. He gave us excellent suggestions and made our reservations for us. He was funny and a pleasure to speak with every day.

I highly recommend this hotel.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamChicago, General Manager at The Langham, Chicago, responded to this review, 31 July 2014
Thank you very much for staying with us and for sharing so many specific details from your stay. We're delighted that you were able to meet Timo throughout your stay. We look forward to welcoming you again.

All the best,
Bob

Robert Schofield
Managing Director
The Langham, Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,347 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (453)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
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  • Spanish first
  • Swedish first
  • Any
English first
Graham, North Carolina
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 July 2014

My husband and I had a "kid free" weekend and decided to visit Chicago (our first visit). We have had the pleasure of staying at The Langham in Hong Kong a few times. We already was familar with their customer service and hospitality. However, this went above and beyond! From the moment we stepped into the hotel to the moment we left, everyone was extremely friendly and helpful! Not to mention that the hotel decor was beautiful and the accomodations were fabulous. Go see the concierge to get any questions answered. The two gentelmen gave us fantastic advice on where to find the best Pizza restauarant (Lou Malnati's)! Thank you Temo (not sure how to spell his name). We had the pleasure of visiting the hotel bar. Thank you Ryan for making us fabulous cocktails. Also, the hotel restaurant Travelle was amazing!!!!!! This hotel is a must if you are visiting Chicago. We plan on visiting again. Thank you Langham for making our weekend get-a-way an unforgettable trip!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Rebecca K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamChicago, General Manager at The Langham, Chicago, responded to this review, 31 July 2014
Thank you very much for visiting and for your kind words, especially as a guest already familiar with our Hong Kong hotel. We'll share your review with Timo and Ryan, and all of us appreciate hearing from you. We hope to welcome you again in Chicago, and at any Langham property around the world.

All the best,
Bob

Robert Schofield
Managing Director
The Langham, Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2014

Had a three night stay at the Langham and loved every minute of it! Rooms are spacious and luxurious, we loved the disappearing window in the bathroom. We had a nespresso machine in the room and a nice selection of coffee/cream. The floor to ceiling window provided a great view of the city. The spa/pool was delightful, we made use of the pristine gym as well. Our package included breakfast and the restuarant on site was phenomenal, the service was so great the we lingered for hours. The staff is what makes this hotel truly above the rest...everyone we encountered treated us like royalty. We will definitely be back!!

  • Stayed February 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank TravelinTxnMomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamChicago, General Manager at The Langham, Chicago, responded to this review, 31 July 2014
Wonderful to hear from you—thank you for choosing The Langham for several nights and for sharing so many details from your visit. So glad you felt encouraged to linger at Travelle, and that you made the most of our in-room Nespresso. We hope to welcome you back—again, thank you!

Sincerely,
Bob

Robert Schofield
Managing Director
The Langham, Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2014

Went to the Langham as a staycation to celebrate a birthday and have two nights way from the kids - first time in 4 years. We live in Chicago so we had heard about the hotels reputation and chose it over Trump. Also my husband is a travel agent and got a good rate for a club level room.
The hotel is beautiful and the location is amazing. Shops at North Bridge are the best in my opinion and TONS of great places to eat around the hotel. Not to mention at the hotel - Elle on the River.
The spa was amazing! We both had a body scrub and massage, and I had a facial. Incredible -we spent five hours there. The staff was fantastic.
The staff throughout the hotel was amazing, very welcoming. The decor of the hotel was lovely and our room was very nice.
HOWEVER, the bed was AWFUL. Probably the worst of any 5, 4, or even 3 star I have stayed at. My husbands side of the king was better than mine but not by much. No luxury here, it was like sleeping on the floor. The first night was okay but the second night was terrible. And it was a summer Saturday night in the city, so it was loud outside. We live on the Northside of city so we contend with OHare noise - this was ambulance and fire truck noise, I assume going to Northwestern Hospital and from the firehouse nearby. Not the restful weekend away from the kids we had hoped for.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Monica Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamChicago, General Manager at The Langham, Chicago, responded to this review, 31 July 2014
Thank you very much for choosing The Langham for your staycation, and for recommending Elle on the River and Chuan Spa. Thank you as well for letting us know about the specifics of your sleeping discomfort. We aim for all our beds to be on par with our décor, service, and design and we will immediately address any element that falls below this level.

I do look forward to welcoming you back to the hotel and have noted the opportunities to prevent concerns on future visits.

Sincerely,
Bob

Robert Schofield
Managing Director
The Langham, Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 July 2014

We have stayed at dozens of 4 & 5 star hotels and this by far the nicest. From excellent service and attention to detail.....to the finest fixtures and amenities. Highly recommended for business and pleasure.

Room Tip: Ask for a river view.
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank DJFarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamChicago, General Manager at The Langham, Chicago, responded to this review, 9 August 2014
Thank you very much for staying with us and for taking the time to share your recommendation. We look forward to welcoming you back in the years ahead.

All the best,
Bob

Robert Schofield
Managing Director
The Langham, Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honesdale, Pennsylvania
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 July 2014

I didn't get to stay here because my flight was cancelled and the airport shut down.
I contacted the hotel by phone. Although my room booking had a "no refund for cancellation" policy, and even though it was well into the night of my check-in date [we were stuck on the runway for over 6 hours] they understood our situation and immediately offered us a full refund and credited my account. The service was highly professional all the way from start to finish, including sending me an e-mail with copies of their bookkeeping statements confirming the refund. Next time I go to Chicago, I'll definitely stay there. I can fully understand why some many people give them such high marks.

  • Stayed July 2014, travelled as a couple
    • Service
Helpful?
2 Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamChicago, General Manager at The Langham, Chicago, responded to this review, 9 August 2014
Thank you very much for your kind words and recommendation—I will share them with our Reservations team as well. Wishing you easier travels en route to Chicago next time, and we look forward to your visit.

All the best,
Bob

Robert Schofield
Managing Director
The Langham, Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level 6 Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 26 July 2014

I have been waiting a while to write this review, but I see no reason to put it off any further. The Langham has just been named the BEST Large City Hotel in the United States and 6th BEST hotel on the planet by the readers of Travel + Leisure.

I have never stayed in a finer property. The room was incredibly spacious and full of the latest technology (instant frosting privacy glass was a favorite), the bathroom was enormous and featured not only a double spigot rain shower, but also a massive tub. Ambient music could be played in the room and controlled via a small panel on the wall. The hallways were gorgeously decorated and each room features a doorbell.

The spa and health club was a welcome place to relax after a long day of traveling. Having the long lap pool to myself, gliding underneath the LED stars of the ceiling while gazing out a massive window at the glimmering Trump Tower is a travel memory I will treasure forever.

The service was a bit spotty, no newspaper was delivered to our door as promised, and when the maids came to bring us new towels (after an extended wait) they left the old ones.

Overall: There is nothing better, not in Chicago, not anywhere. Do not hesitate, just BOOK.

Room Tip: Rooms on the east side of the property have excellent views of the Trump Tower.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Dante M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamChicago, General Manager at The Langham, Chicago, responded to this review, 9 August 2014
We're honored and delighted to have earned your highest recommendation—thank you very much for your kind words and helpful notes, which I will share with my team. We look forward to giving you more excellent visits in the years ahead.

All the best,
Bob

Robert Schofield
Managing Director
The Langham, Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Langham, Chicago

Property: The Langham, Chicago
Address: 330 North Wabash Avenue, Chicago, IL 60611-3586
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 190 Hotels in Chicago
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Langham, Chicago 5*
Number of rooms: 316
Official Description (provided by the hotel):
Conveniently located downtown in a landmark building designed by renowned architect Mies van der Rohe, luxury hotel The Langham, Chicago is just minutes away from the boutique-lined boulevards of Chicago’s retail hub and within walking distance to many of the city’s premier tourist sites. ... more   less 
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