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“Disappointing Has Been - Families Go Elsewhere”
Review of Ed Debevic's - CLOSED

Ed Debevic's
Price range: US$0 - US$20
Cuisines: American, Diner
More restaurant details
Restaurant details
Good for: Child-friendly, Groups
Dining options: Dinner, After-hours, Breakfast, Lunch, Highchairs Available, Parking Available, Seating, Serves Alcohol, Takeout, Waitstaff
Neighbourhood: Near North Side
Washington DC
Level Contributor
31 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Disappointing Has Been - Families Go Elsewhere”
Reviewed 21 July 2014

A concept which was fresh in mid-1980's, a 50's era Diner offering Burgers, Milk Shakes, and the like served by Fun, Sassy Servers, unfortunately has not aged gracefully.

A Chicago local, I have over the past 30 years taken numerous out-of-town visitors here, not because I have found it ever to be that great, but because it was a reasonably fun, different place to visit once a year, and my guests had heard of it, and wanted to go there. Such was the case last week when friends were in from out-of-town.

We showed up reasonably early (6 PM) for a mid-week dinner, and while half-way full, were seated fairly promptly (that is once I could get the attention of the indifferent hostess), and from there, things went downhill rapidly.

The food (Burgers, Chicken Sandwich) was disappointing, not a terribly good value, and took over 30 minutes to arrive once we were able to finally put an order in. One or our orders was delivered completely wrong, and when we were finally able to track down the server, no apologies or other accommodations were offered. The correct sandwich finally arrived 20 mins later.

But that wasn't the most disappointing aspect of our evening. The service in one word, was horrible; Management non-existent. We were sat at a table without the basics (placemats, napkins, silverware), and only got those, because we got up and got them ourselves (note: our server had visited twice, and clearly wasn't going to do anything about it). Numerous orders were being screwed up by the kitchen, including both our table, and one adjacent to us. Even worse, was the table adjacent to us on the other side, who though seated before us, had their order completely "lost" by the kitchen. Our order that was 100% the wrong sandwich, would have never been fixed, if we hadn't gotten up, walked across the restaurant and tracked down our server, who was too involved elsewhere to even see if we had gotten what we had ordered.

And while everyone likes a little sass now and then, it doesn't give the server a right to make younger children feel uncomfortable (to our two 8-year olds, "who ordered the baby meals"), nor to call something "stupid", to the table adjacent to us, who were also a family. And if you are going to do "cast" song numbers with your servers, if you can't find any who are going to embrace the concept, either fire them or drop it all together.

There are many, many, solid family choices in Chicago, this is not one of them.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank ChrisJones5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam K, Social Media Coordinator at Ed Debevic's, responded to this review, 22 July 2014
Thank you for the feedback. At Ed's, we expect our servers to give a little sass, but that shouldn't stop them from delivering quality service and an entertaining experience. We're very sorry to hear about your visit, and we'd like to do everything possible to address these issues and ensure they don't happen again in the future. If you email us at eddebevicsfeedback@gmail.com, a manager will reach out to get some details about when you visited and work to make things right. Again, thank you for the feedback. We assure you we're listening and always working to improve.

Best,
Sam Kettlewell
Ed Debevic's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

586 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
“Great entertaining place to eat!”
Reviewed 18 July 2014 via mobile

I took my son who had just graduated from Navy bootcamp here. We had the best time!! Our sever, Popcorn, was the best! He was awesome!! The food was really good (although a little pricey)! Popcorn was "rude" as they all are, but a great server!! He even played "in the navy" & dedicated it to him! TOO COOL! Great place to go if in Chicago!!!!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Proudnavymommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great Breakfast. Great Food”
Reviewed 14 July 2014

This was such a wonderful experience. We have eaten here before and have liked it. I have two daughters, 13 and 15. It's entertaining and the food is good. This visit we tried breakfast. It was excellent. The value was great and service very good. The parking lot is not owned by Ed's so you do have to pay to park but that is the case all over the city, this not a complaint just advising you. With eating in the city being expensive I would highly recommend Ed's because of the delicious eggs, pancakes and sausages and the size. The sassy waitresses and lively decor adds to the dining experience.

Visited July 2014
Helpful?
Thank HEY_H0_LETS_G0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owensboro, KY
Level Contributor
286 reviews
155 restaurant reviews
common_n_restaurant_reviews_1bd8 90 helpful votes
“Fun with a group”
Reviewed 13 July 2014

We were in Chicago with a group of families for a workshop. This place is a fun evening out with kids. Do not expect a gourmet experience but it is not bad.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank bluegrassmom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
22 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Its about the experience, not the food”
Reviewed 9 July 2014 via mobile

I have been here before and returned with family for our most recent visit to the Chicago area. We were seated almost right away for dinner. Our server Chevy was excellent. Providing lots entertainment and photobombing pictures. He was sassy enough to be funny, but not annoying. The entire family enjoyed the experience and atmosphere. The food is slightly overpriced considering its not that great, bit again you don't go for 5 star food.

Helpful?
Thank teamnf2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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