This hotel has a long way to go until it delivers what Thompson guests expect.
I called ahead to check the status of the hotel as I knew it had just opened. I was assured that despite the restaurant not being opened everything else was operational and I would be pleased with my experience. This is not the case.
Staff are very hit and miss. We checked in and it was a bitter Chicago day with rain and snow. We asked for,the hotel car to take us to the shops but it was not available at all that day.
We went downstairs that night to get concierge recommendations but the concierge had finished for the day. (7.30pm!)
We were told on check in that the hotel bar wasn't open yet but as compensation there was a complimentary bottle of water each in our mini bar (but only one - any more and we would be charged!). That didn't impress us like I think they thought it would!!
We are in a junior suite. Rooms are nice but still not all there. Paper cups, mini bar empty except for the two bottles of water.
Fitness center is OK but feels like equipment has just been thrown into the room.
For me hotel stays are about the whole experience. Average experiences with staff and lack of full service leaves me disappointed
Don't pay top dollar here it's a long way from what you expect.
- Official Description (provided by the hotel):
- Imagine your own luxe studio in the skies overlooking the hip Gold Coast neighborhood's leafy streets, with sweeping floor-to-ceiling vistas of the Chicago skyline and Great Lake waterscape daring you to look away. Parking available for additional fee per night. ... more less
- Reservation Options:
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