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Thompson Chicago, a Thompson Hotel
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Reviews (2,306)
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1,824
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2,129 - 2,134 of 2,306 reviews
Reviewed 23 December 2013

We booked a 3 weekend day package at the Thompson, and had a remarkable stay! The property is wonderfully located, right near all of the Michigan Avenue shopping, but in a much quiter upscale neigborhood one block from the lake. The staff, starting with the bellmen, is great. They are attentive, courteous and professional in every way. The rooms were spacious and well apointed, ours had fantastic floor to ceiling views of the city and the lake. We were joking with the staff wondering how much they would be charging for a room by next summer, because once everyone discovers this property the rates will probably skyrocket. Enjoy it now, it is a wonderful value in the heart of downtown Chicago!

  • Stayed: December 2013, travelled with family
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Thank MidtownerMemphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2013

Was amazed that this is such a new hotel ( open less than 2 months ) and they just did so many things right- a really nice staff, great beds, great rooms- the only thing we didn't like was the artwork- really strange choices considering everything else that is so nice- great location, great staff- can't wait to go back

Room Tip: upper floors have the best view but not really that big of a deal, corner rooms are really great with panoramic views- don't think you can go wrong- upgrade to a suite- not much more money but a lot more space
  • Stayed: December 2013, travelled as a couple
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Thank pickEeater13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

This hotel has done it right! We stayed for a night this past weekend as a family of four. The hotel is chic and upscale without feeling stuffy. The decor is fun and modern and the room was very comfortable. We had a gorgeous view of the city and the lake. The beds were very comfortable and the bathroom was fabulously designed (lighting, large shower, separate bath,etc.) The staff at check-in and throughout our stay were all extremely friendly and helpful. The location is perfect for shopping, dining and famous Chicago attractions. We loved walking to the Mag Mile for shopping and dinner. We also called and spoke with the concierge a few weeks before we arrived to make dinner reservations. I was challenged in finding a reservation for a group of 8 online prior to our arrival. The concierge was very helpful and immediately got us a reservation at a great restaurant across the street. Overall, we were very impressed with everything about this hotel. We cannot wait to go back!

  • Stayed: December 2013, travelled with family
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Thank ad1072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

I have to say the Thompson Chicago runs as smooth as a Swiss clock with smiles, kindness and European professionalism. When I arrived it was a freezing 2 degrees and the smiling Doormen got me out of the car into the Lobby in seconds not even feeling the sub-zero conditions. They are some of the best Doorman I have ever met at any hotel – there are always at least 2 or 3 at any time of the day. Amela whom heads the Front Desk really sets the fabulous tone at this new hotel. She is hospitable, generous and extremely professional as she got me a wonderful high room with a spectacular view as requested and all with a smile. Once settled into this very smart, clean and comfortable room (the bed is amazing as the linen), enjoying the great art on the walls and view of Miracle Mile I decided to head back out into the frozen cityscape. Amela pointed me in great directions for restaurants within minutes walking distance and the restaurant did not disappoint. Nico, the new hotel restaurant that just opened is great but booked out that eve. The following night I managed to eat at Nico and the service and drinks was fantastic but be weary of the menu and choose well as it’s quite heavy Italian and the portions are large. The cavernous bar is great for an after work swank drink in a very well designed space. Think “Gstaad Lodge meets Silicon Valley” when you picture the entire designed experience from hotel room to bar. Amela reminds me of those fantastic European Hotels in Vienna where nothing is a problem and all is discrete – such as holding suitcases while you shop; help finding your wallet (thank goodness) and so forth. The neighborhood is winter holiday sublime with the windows of Barneys, Hermes and Brioni all with yards of the hotel. Clearly, the hotel and its staff made a great impression and I will be back the next time I am in this spin chillingly freezing city!!!

Room Tip: Tip the staff - there great and deserve it. Some of the best!!!
  • Stayed: December 2013, travelled on business
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Thank sastudio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

Just returned from Chicago, a little shopping, dining and people watching, but, the BEST place was our hotel! Everyone was so cheery and happy. They were friendly, helpful, available for any kind of help, taxis were fun to request because the outside staff were so jolly and eager. This hotel used to be The Sutton Place (we were married there in 2008) Great location, but the improvements are amazing. Upbeat, friendly, no stuffiness here and everyone is happy. Really happy! We go to Chicago 5-6 times a year and hands down, this is the BEST place to reside for your trip!!! I give Thompson a home town 10. Décor is a 10, Staff is a 10. We were even sent a bottle of champagne, thank you Danny, when she learned of our ceremony 5 years ago. Be on the look out for Amela and Kylie at the front desk. They are wonderful! Gee, I have to go back! I am already missing the Thompson and my home town!

  • Stayed: December 2013, travelled as a couple
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Thank wendydear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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