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“Perfect Weekend Getaway Destination”

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AC Hotel Chicago Downtown
Ranked #71 of 187 Hotels in Chicago
Certificate of Excellence
Hilton Head, South Carolina
1 review
“Perfect Weekend Getaway Destination”
Reviewed 12 October 2013

We stayed for a girls' weekend...room was beautiful, service was impeccable and the location was perfect. We have many hotel options when staying in the city but we choose Four Points as our destination hotel every, single time and we are never disappointed!

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 14 October 2013
Dear Erin L,
Thank you very much for sharing your experience at the Four Points by Sheraton Chicago on Trip Advisor. We are happy to here this was the "perfect weekend getaway destination" and we look forward to welcoming you back again soon.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,357 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
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English first
Marshall, Michigan
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 October 2013

Francis (Francesca) at reception is a primary reason that I make return visits to this hotel.

I stay at Four Points in downtown Chicago one or two nights every three or four months. She always remembers me by name from past visits, a real compliment to me given the number of people who stay at the hotel. She makes me feel at home.

Francis provides directions when needed, makes dinner reservations on request and offers suggestions for what have turned out to be wonderful places to eat within walking distance. She is always competent, accommodating and friendly. Any company would be fortunate to have her as an employee

The bell hop staff is also outgoing, accommodating and quick to find taxis and to help with luggage. A hassle-free experience with these guys.

The lobby is inviting. The rooms are attractive, clean and comfortable. The e leaven coffee shop/bakery next door is a real plus.

Room Tip: Join the Starwoods rewards program for late check-outs and rooms on higher floors.
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FFrankli44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 12 October 2013
Dear FFrankli44,
Thank you for sharing your recent experience at the Four Points by Sheraton Chicago Downtown Magnificent Mile. Thank you also for continuing to choose our hotel for your home in downtown Chicago. We appreciate your wonderful comments regarding Francis our Front Office Agent and hope to see you again soon.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
1 review
Reviewed 11 October 2013

My husband and I stayed at the Four Points at the end of September to celebrate our 1 year anniversary. We felt so welcomed and special when Jocelynne, the front desk agent, congratulated us on the special occassion and checked us in smoothly so that we could make our dinner reservations. Since the staff got wind of our big weekend we found wine and chocolates in our room with a note from the GM and HR Manager.

It is very rare these days that you experience great customer service when you stay at a hotel. Throughout the 3 days we were there, everyone was friendly, helpful and looked happy to work there. I would definitely stay again and reccomend this property to anyone looking to stay in Chicago. The Location is great, but the staff is better!

Thank you!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MegEF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 12 October 2013
Dear MegEF,
Thank you for sharing your recent experience at the Four Points by Sheraton Chicago Downtown on Trip Advisor. We are delighted you chose our hotel for your Anniversary Weekend and wish you a very Happy Anniversary. Thank you for your wonderful comments regarding Jocelynnne and our hotel staff. We look forward to welcoming you back on your next trip to Chicago.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manitowoc, Wisconsin, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 October 2013

Front desk peeps were nice, room was clean with some extras that we didn't expect, I have nothing negative to say. We got a great deal here last minute, parking was expensive, if we ever stay here again we may look for a better deal on parking.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Modesty V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 10 October 2013
Dear Modesty V,
Thank you for staying at the Four Points by Sheraton Chicago Downtown and for taking time to share your experience. We are pleased to hear you enjoyed your stay and look forward to welcoming you back on your next trip to Chicago. Please contact me directly for reservation assistance.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
61 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 October 2013

One block off Michigan Ave. Room was clean, good sized, clean. Although carpet could use a thorough cleaning. Many great restaurants within a couple blocks -- Quartino's, Grand Lux Cafe. I'm SPG gold so had a late check out which is so convenient.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lally3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 8 October 2013
Dear Lally3,
Thank you for taking the time to share your stay at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are happy you chose our hotel for your stay in Chicago and that the location was perfect for you. Thank you also for being our guest and providing us with the opportunity to serve you. We hope to see you again soon.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 7 October 2013

This is the second time we stayed in this hotel. We do not drive and our Mom uses a wheelchair, thus we were looking for a place that is just a walking distance to the restuarants, shopping area and parks (there is also a convenience store beside it) and this hotel is just the perfect place for us. The hotel staff were friendly and welcoming. Thanks to Rachel and Francesfor being accomodating! We will definitely return again!

Green Features: Replacing the small containers of shampoos, soaps and lotions with a refillable pump containers is a good idea. Also, getting a $5 coupon for opting out to change the sheets everyday is great!
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 8 October 2013
Dear Jill A,
Thank you for returning to the Four Points by Sheraton Chicago Downtown for the second time and for your wonderful comments regarding your stay. We are delighted to hear the hotel was "the perfect hotel for you" and that our staff was accommodating to your special requests. We look forward to welcoming you back again when your travels bring you back to Chicago.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, Michigan, USA
1 review
Reviewed 7 October 2013

The staff on the front desk were always very helpful, Holly and Dee were the best. It would have been nice if the facility had breakfast availability for folks, while a three block walk isn't really that far to a restaurant it would have been nice to remain in hotel. A sushi bar, a Chinese restaurant, and a sandwich shoppe offer some variety, but do nothing for people wanting breakfast.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 8 October 2013
Dear James K,
Thank you for taking the time to share your recent experience as a guest at the Four Points by Sheraton Chicago Downtown. We are delighted you chose our hotel for your four day stay and appreciate your comments regarding our Front Office Agents, Holly and Dee. In addition to Sushi Taiyo, we have E.leaven Food Company adjacent to our hotel serving breakfast and lunch. We hope to see you again when your travels bring you back to Downtown Chicago. Thank you for being our guest.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AC Hotel Chicago Downtown

Property: AC Hotel Chicago Downtown
Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 
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TripAdvisor is proud to partner with Marriott, Expedia, Ebookers, Hotels.com, Travel Republic (UK), TripOnline SA, Agoda, Booking.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your AC Hotel Chicago Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points

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